AtlasCare reviews (2542)

We are on their service plan which covers parts and labour. Eric arrived on time, discovered the problem and repaired. He showed me where the problem was and explained fully why we had no air conditioning and how it was repaired. Each time he entered the house he put on his house slippers to ensure no dirt was tracked in from out side.

AtlasCare installed a new top-of-the-line furnace and air conditioner in our house today. We were very satisfied with the whole process, from the sales call, the quote, the timing of the installation, and the work itself. The installers were friendly, informative and very professional. We would definitely recommend this company.

During maintenance, it was found that AC freon was leaking. Still under warranty, Eric came with the part required and fixed the AC. He was punctual and told me how long it would take. He also cleaned up and it looked like he was never here, except that the AC was working again. Thanks!

Issues with Hot Water Tank, Sammy diagnosed issue! Changed parts under warranty and found we had problem with heat exchanger also. That day the part was ordered and within two days an appointment was set to come in and fix the problem. Sammy came back when he said he would, on time, fixed all the issues & cleaned up after. He also explained the system and how it works and how to get maximum energy efficiency. Would recommend this company with the work done, the efficiency of their customer support and the fantastic service, knowledge and skill from Sammy was very impressive. It did cost me to replace the circuit board on the Heat Exchanger but I did receive a 10% discount on the parts based on the Essential Plan that I have which also includes a free fall tune-up! Thank you Cathy

AtlasCare came to do regular maintenance on our furnace. Along with the service man came a person in training named Leo. They came within the time range that they said they would come. Both of the men were professional and pleasant. They got the job done quickly and properly. All and all, they did a very good job.

This is a very professional family run company. The comments and ratings you see on homestars are a true reflection of this company. My air conditioner died in the heat wave (after 19 years so it was expected) and I requested information from Atlas on their website. I had a phone call from salesperson Dave within 20 minutes setting up an appointment. After 19 years I determined it was time to replace all units (air/heat/hot water). In one week 3 young men arrived and spent 9 hours replacing all three pieces. * red carpet put on my carpet to stop any mess * booties worn when needed. * professional young guys * all old equipment taken away * all mess cleaned up totally * installation professional and after was a review of equipment and what to do next. Back office in days sent all documents to claim rebates with step by step instructions. Copies to be sent and copies for my files. THEY DO EVERYTHING!!!!! Peace of mind and they have the staff to stand behind their products.

Following up to my review on our initial experience with Atlascare after we had duct clieaning and AC Repair. About a month after our AC tuneup and repair we noticed water pooling around our furnace again (from AC unit presumably). It's a long weekend of course... but calling Atlascare there were pleasant staff who answered quickly and responded quickly. I called last night late and they came this AM early! Steve came and was very professional and pleasant. He explained what he was going to do and his thoughts on possible problems. He quickly determined it was a plugged drain hose and thus water backing up. It looked like sawdust and I believe the hose was working fine in the past. I suspect that some door replacements we did pushed this dust into our system. So I don't think it was related to a lack of initial servicing at the tune up. He also helped look at a rusty area that he felt was due to some water during furnace operatioin coming from another hose which he tried to tighten and now I know what to watch for in winter. Turns out because we signed up for the annual AC plan, the visit was covered and there was no cost! What a bonus. So the initial experience was great and this follow up was also refreshingly positive for a service company. They seem to really care about customers. I'm so happy to feel like I've found a company we can trust and rely on moving forward. Will sign up for the furnace plan for sure.

Matt and Shane were well on time. They both were very polite, focused in their work and very efficient. I was informed clearly on the process and approximate time it would take. They cleared up everything before they left. Highly recommend and commend Atlas Care. They also have excellent Furnace & AC service I have used for years.

Dave and Matt did a wonderful job of cleaning the ducts and dryer vent. They worked efficiently, professionally and did a great job. I can now breathe more easily after removing months of reno dust.

My a/c unit died and upon inspection we realized my furnace was not functioning well at all so I decided to replace both and get my ducts cleaned as well. Eric, Dave and Adam did a perfect job - they were exceptionally clean and fast and I left them in my home all day as I had to work and they were 100% professional. With the 0% financing I was able to make it affordable and they helped by giving me a great discount and adding in a few extras no charge. They took care of the grant paperwork and made it all REALLY easy. The new system is so much better, more efficient, and quieter than the last. I have used this company for service for a few years and they really are excellent