AtlasCare

Rating: 4.8 out of 5

AtlasCare reviews (2539)

  • Review from Junior A
    Rating: 5 out of 5
    Review left on 5 Jun 2024

    Service call for HVAC

    Booking service call was seamless. The tech Samuel show up ahead of schedule, he did advise that he was on his way. He did his diagnosis and took the time to explain the options. He wore protective covers over his boots. He was pleasant and explained all the options.

    Answer from pro:

    Thank you for choosing AtlasCare!

    Reply created 4 Jul 2024
  • Review from Customer of AtlasCare
    Rating: 1 out of 5
    Review left on 3 Jun 2024

    HVAC subscription plan

    I am trying to cancel my HVAC plan. The call center operator says they cannot do this. Someone else will call me back. I was told they cannot even transfer my call to the other department. I have to get special permission to answer personal calls during the working day. No one has called me back yet. First request was May 22. Second attempt was May 31. This is getting very frustrating.

    Answer from pro:

    Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. After carefully reviewing our records, we couldn't find your name or any details about your recent interaction in our system. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please call our Operations Manager, Nimo, at 647-493-6223. Thank you!

    Reply created 4 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2024

    Air Conditioner Service

    Darian was excellent, he thoroughly cleaned all equipment, was very polite and listened to my concerns. He took extra time to make sure my air conditioner and split unit were cleaned and helped me with replacement filters. I would highly recommend him and AtlasCare service.

    Answer from pro:

    Thank you!

    Reply created 4 Jul 2024
  • Review from Customer of AtlasCare
    Rating: 5 out of 5
    Review left on 3 Jun 2024

    Kitchen sink drainage issue

    The kitchen sink drainage was poorly designed in the original house build (1985). Atlas assessed the issue, made the necessary repairs, and corrected the issue. Problem solved. Service was on time, met estimate, & we are very happy with the work.

    Answer from pro:

    Thank you!

    Reply created 4 Jul 2024
  • Review from Guodong Chen
    Rating: 1 out of 5
    Review left on 2 Jun 2024

    Bad experience, no diagnose detail at all

    I scheduled a tech come check where my AC refrigerant leak, and they told me it will cost $169+ tax, I am okay with that because one of friend already checked the pressure on my AC refrigerant is low, just don't know where leaks, so I relay on AtlasCare to diggnose the leaking. Tech didn't check and just ask me repalce for new one instead.

    Answer from pro:

    Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. After carefully reviewing our records, we couldn't find your name or any details about your recent interaction in our system. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please call our Operations Manager, Nimo, at 647-493-6223. Thank you!

    Reply created 4 Jul 2024
  • Review from Customer of AtlasCare
    Rating: 5 out of 5
    Review left on 31 May 2024

    Sewer Repair

    Great experience, I would recommend them to everyone. They found a solution that worked within my budget and met my needs.

    Answer from pro:

    Thank you!

    Reply created 4 Jul 2024
  • Review from Scott Hutchison
    Rating: 5 out of 5
    Review left on 31 May 2024

    Great job

    Terrific company. Everybody I dealt with was very customer oriented at all times. Would recommend in a heartbeat.

    Answer from pro:

    Thank you fo leaving us a review, Scott!

    Reply created 4 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2024

    PLUMBING EMERGENCY HERO

    WOW. OUTSTANDING SERVICE Steve came to our home for an emergency plumbing issue. It was the long weekend and no one was willing to come (although they all claim to have 24/7 emergency services). Steve drove from a call in Burlington (we live in East Toronto) at 9:30 PM, on a Saturday of Victoria Day weekend. He was COURTEOUS, KNOWLEDGEABLE, EFFICIENT, and resolved our problem. He deserves the highest COMMENDATIONS and the biggest THANK YOU.

    Answer from pro:

    Thank you for your kind words!

    Reply created 4 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2024

    Excellent furnace service

    Best furnace and air conditioner service. Been a customer for over 20 years. Very pleased with new furnace and A/C and service.

    Answer from pro:

    Thank you!

    Reply created 4 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2024

    Complete System

    From getting a quote to installing the next day, the entire thing was painless. Matt showed up and was extremely professional and we decided together that I would replace the furnace , ac unit, air filter and humidifier. We came to a price I was comfortable with and scheduled the install for the next day as that was what worked for me. The team showed up on time and were courteous and professional. We discussed the install and off to work they went. I periodically checked on them and asked questions which were answered and explained right away. They finished up, cleaned up and were on their way. About 8 hours with lunch break. Everything is good so far, but I dont foresee any problems with the equipment or the service.

    Answer from pro:

    Thank you. We appreciate your feedback!

    Reply created 4 Jul 2024
Get in touch