AtlasCare reviews (2543)

Today Jan. 22/18, Adam and Adam installed my new Lennox furnace and thermostat efficiently and promptly. They were polite, tidied up well explained all about the new workings and had my heat back on within 3.5 hours of arriving. I'm a happy camper.

Last night our furnace stopped at 1:30am. The temperature was quickly getting down (65 degrees) and with a 2 years old in the house, we really didnt know what to do. This company was referred on a mom's group I belong to (because moms are up at 1:30am!). Anthony Yongaa returned our call in minutes and trouble shoot everything with us since it would have been difficult for him to make it for an emergency repair. We resolved the problem in a matter of minutes without a charge. Our old furnace is going to die soon and I know who we will be calling to replace it!

My furnace was not working at all. AtlasCare sent a technician, who had to order a new part. Another technician came to install the part the next day. Thankfully this was not during the extreme cold, but still, the furnace was not operational for 24 hours. I had to call a couple of times to follow up on the timing of the repair, and everyone I spoke with was extremely courteous and professional. The technicians were also very polite, clean and careful with their snowy shoes and equipment. It is clear that AC spends time on customer service training and standards and I appreciate it!

Excellent service. I have used this company for many years and the service people are always experienced. Anthony was the service person today - he was efficient, explained what he was doing and why.

During the recent deep freeze we had to call on Atlas for emergency repair service for our 14-year old furnace (which had been supplied by a related company). It was our first ever emergency call. Their helpful people cam right away, diagnosed a complex problem, arranged for new parts and a scheduled date to install them, and left us with a workaround that kept us warm in the meantime. The parts were replaced on schedule, and we had another call to teak the system a couple of days after that. Everything was covered under our plan, no questions asked, and we paid nothing! The young energetic service staff were respectful, obtained all the knowledge they needed, and gave us great advice. We will replace our older furnace with a slightly more capable unit, and Atlas will be the first place we will go in looking for a new unit this spring or summer.. J&S Cannon

I have been using AtlasCare for a number of years to service my air-handler and air conditioning systems. Of all of the companies I have used in the past, I have found that the service staff consistently provide the best customer service, well above anyone else. The staff are always knowledgeable, prompt, willing to take the time to answer my questions, and treat my home with care. Would not hesitate to recommend this company.

Jordan B. arrived promptly for our bi-yearly check up on our furnace and air conditioner. He was extremely pleasant, professional, and did a thorough analysis of our home comfort system. He also provided some helpful recommendations to improve the quality of our indoor environment. We had just completed 6 months of renovations and Jordan suggested we have our ducts cleaned of all the dust from the work. Thank you Jordan B. and AtlasCare!

We woke up to a cold house on Christmas (of all days), so we called Atlas Care. Jordan came out, diagnosed the problem quickly, and had the house toasty warm again. Thanks Jordan! (Update: a further repair was required five days later. Thanks Stephanie for your perseverance on that cold snowy day.) We’ve been a customer for many years (heating and air conditioning), and will continue to patronize this great company for many years to come. Atlas – truly does – Care.

I cannot day enough good things about this company. They are simply the most professional and experienced group of individuals - from the calm and friendly person who helped me over the phone to Al, John Hart and Gary Johnson who promptly serviced and replaced our leaking water tank. I wouldn’t hesitate to recommend Atlas!!

Abdel the Service Technician was here on Dec 18, 2017 and did a great job cleaning our ducts. He explained what he was going to do beforehand, went about his job taking care and respecting our home and then followed up with me after completing the job to make sure I was satisfied before he left. Very conscientious and professional, I would use Atlas again for duct cleaning. Atlas also look after my furnace maintenance. Three days after the duct cleaning, Alan was here to do the annual maintenance. Also very conscientious and informative. He completed a thorough and professional service. I have been an Atlas customer for four years and if I continue to receive this level of service will be a customer for life.