AtlasCare reviews (2544)

As St. Anthony's Community in Oakville we give our heartfelt thanks to Atlas staff: Mr. Adam Nivisi, Mr. Adam Manson and Mr. Venecio Bocarro for their excellent work. Thank you very much.

AtlasCare was highly recommended by my dad who was very happy with their service. When we moved into our new home, it was the only company we considered for our furnace maintenance and duct cleaning. Kyle was the first representative we dealt with from Atlas when he came in to check our furnace to make sure all was well for the winter months ahead. He was very polite, and had great Customer Service. He recommended duct cleaning cause he mentioned it hadn't been done in a while. Our duct cleaning appointment was scheduled the following weekend from 8A-10A....... we had Jordan and Abdel who were at out door right at 8AM. Abdel showed us the before and after pictures of our ducts, they did a wonderful job. They were polite, friendly and very professional. I WILL highly recommend this company to family/friends. The money is well worth it, and I have peace-of-mind knowing the job was done properly with a reputable company. 100% Customer Satisfaction!!!!

We got this company from HomeStars . Today, they have come and clean our house after a complete renovation . Matt was very nice and professional and have explained the whole process to me. It took him about 2 hours to complete the whole house and at the end he even showed us pictures of our ducts , before and after. We are very pleased with the final result. We really recommend this company and for sure we'll use them again!

I came home one evening and found that my furnace was on but there was no heat. I called AtlasCare at night and the person on the phone tried to help me troubleshoot the issue over the phone. I opted to wait until the next day to get a technicial out as it was more expensive for after-hours service. The service technician Alex came out and diagnosed the problem as a faulty pressure switch. He got the heat temporarily going by playing with the switch. But I knew that this was only tempoary as I had a similar experience with a faulty switch many years ago. The following day the part was ordered and the technicial Neil came to replace the part. I appreciated that they had 24/7 service and that the technicians took their time to explain how the furnace worked and were very friendly.

Been with this company very happy for 17 years. Since last year all has changed. Customer service is no longer most likely because I made a complaint. It seems now there is a new policy with Atlas and the main thing is to sell, sell, sell. If your equipment is 15 years old you should replace, even if it's still working, forget repairs. If you question them they don't return calls. I had a quote for my carrier furnace for a ignitor switch $ 589.98 - 15% + HST from Atlas, I thought that was high and since contacted another company who said the part was $75.00 + $150.00 labour. Quite a difference in price. I think they quote hight so you will buy a new furnace from them. I guess it works for the very naive and trusting people in this world.

I hadn't had my furnace maintained in a couple of years, I am now confident in facing the winter. Alex B. at AtlasCare did a fantastic job. He was polite, diligent, conscientious and he answered my questions.

AtlasCare is a well run, efficient firm. They offer good HVAC service and maintenance care. Service Techs are polite and knowledgeable. While not a low cost provider, they provide a high standard of service.

Stephanie HVAC technician I would highly recommend her and also Alex from head office. Great and professional service. Very happy with my heating system. Recent visit only for seasonal maintenance.

Alex did a great job servicing our furnace. He detected issues that we didn't know we had and took the time to set up our new Ecobee. He recommended new parts, ie., humidifier, but didn't push it which is a nice change for a service organization.

Yesterday, a serious problem with my 9-year old furnace surfaced. An evaluation showed a new furnace was the necessary solution. Time was a serious constraint for me and within 30 hours, a new furnace was installed. I've been an Atlas customer for 9 years. Their service is courteous, professional and prompt.