AtlasCare reviews (2544)

Our AC unit stopped running, and AtlasCare was prompt, professional and helpful. The first diagnostic technician (Germaine) was explained all aspects of the unit, was on time and friendly. Alex, the dispatcher, provided exceptional service and kept me in the loop via email for scheduling and follow-up. She went above and beyond, even calling in when she was sick to ensure our unit's service was scheduled. Ian, whom made the final repair, was also professional and promptly fixed the unit. I was thoroughly impressed with their customer care, and I appreciated their follow through.

Just had an AC install and I cannot believe, start-to-finish, how professional and polite AtlasCare staff were. From Jeff, the salesdude ... to Laura, in customer service/scheduling (not sure... she booked us and kept the flow of paperwork going) to the super quick and efficient Gabrial & Adam who came (in the rain) today and set us all up. So far all points of contact with Atlas have been sterling. We had called a few other places for quotes and frankly, Atlas left them all in the dust. The 10-year parts & labour warranty rocked and we're super glad they had LENNOX because the last AC we had was garbage (came w/ the house and we're not surprised it died, frankly).

Abdul and Ricardo did a very good job cleaning the ductwork in my home. They were polite and informative explaining the procedure, and made sure there was no disruption of the household.

Job well done, but the quote was $629 but I was charged $819 + Tax. Should provide accurate quote. Intake was not clean properly, the intake cover was not even removed, the air was blown through the vent by bending it.

My experience with AtlasCare was very good. The technician was very understanding of my situation, (along with the other staff). The work was done efficiently and in good time. Chris was very professional and courteous. I would highly recommend their services to others. Very happy customer!

We have been using Atlas care for more than 8 years . We are very satisfied with their customer care, prompt service calls and very efficient plans that help us with our year round maintenance .

Very prompt, efficient service for both installations of our new furnace and AC. Tedros Gebru, Ricardo Gomes, Gabriel Jimarez and Jordan Butts did an excellent job and were very professional and pleasant to deal with.

Company is very eager to install new equipment in your house and sign you up for a maintenance contract. The equipment works very well but the customer service is quite poor. They never called me for my spring service visit, even though they happily take money out of my account every month so when I called them in early May they offered a mid-June appointment. I was not pleased with this since they are supposed to call me early spring to set something up so then they offered me an early-June appointment. At 4:30 pm the day before my appointment they emailed to cancel and offered me a mid-June appointment instead. I have had other disappointing customer service interactions. The company has become too big to care about all of its customers.

New air conditioner. If you are looking for a very reliable technician to install your air conditioner, I would highly recommend Neil and his helper Josh from AtlasCare. Neil is very knowledgeable and very courteous. I have been a customer at AtlasCare for many years and I have always been extremely satisfied with the work of the technicians at Atlas. I would highly recommend AtlasCare to family and friends. ATLASCARE is a great company.

We have been using AtlasCare for 10 years since we moved to this house. There was an opportunity to replace furnace and A/C at a reasonable! price. Day of installation they were here right on time and worked through the day to completion. Traffic areas were covered with drop sheets and the work caused no real household disruption. The crew of Tedros, Ian & Gabriel were great! in all respects. Any service reps from Atlas have always been top notch people! Post installation we have test run the systems for ourselves and all has been the best. Totally pleased and no hesitation in recommending!!