B W Doucette Roofing reviews (12)

During a bad wind storm in November, a tree snapped and fell on my flat roof. I called a family member who is a roofer to come that night to help patch holes created so that we wouldn't have any water damage. After getting quotes from the insurance company, I was given a quote that was suspiciously too low and didn't give me a material breakdown. I went back to the insurance company asking for a second quote at which point they sent B.W. Doucette. I felt comfortable as I was given a materials breakdown, and labour cost. I decided to go with B.W. Doucette as my insurance company recommended them and stood by them. Of course, since it was all covered by insurance, why not... it would cost insurance more money later on if there were any problems. Doucette Roofing came on time, and finished what should have been a 3 day job in a day and a half. They replace all the flat roof but did not replace the soffit or facia due to weather timing. They are scheduled to replace the facia and soffit later in the spring but so far no leaks from the roof. How do I know? I have interior walls removed due to the tree smashing in the roof, and structure needed to be inspected. I can see the flat roof directly and have inspected the space intermittently. I would recommend them again as I felt confident with Doucette roofing. Not to mention that they stand behind their work for 5 year. One other thing, during the cold month of January when the weather was a little better and there was still lots of snow in the ground, not a single piece of scrap was left behind. There were shavings of little bits of material that couldn't be removed from the snow but no nails, no metal, no crud left behind. Well done Doucette Roofing.

I hired Barry because he seemed very knowledgable, honest and experienced. And charming to boot. His crew seemed to do a good job, cleaned up well etc. All was well and good until 1½ years later when I heard animals in my roof. The wildlife people came and discovered the fascia boards (just below the roof that attach the eavestroughs) were completely rotten with huge holes in them. Aside from the animal problem this also explained the reason I had been getting damp and mold in my interior wall- water was getting in. In my mind this would be part of the service the roofer would provide since it's the part that the roof sits on top of. In fact, the wildlife guy used to be a roofer and was surprised Doucette hadn't pointed this out. So I called Doucette. He agreed to come and have a look, but not without a charmingly manipulative tact. He denied that fascia boards are part a roofers job. Um. so who's job is it then - the plumber? I don't excactly go up there regularily to check how things are. I asked him why he or his crew didn't even point it out to me. He said they probably couldn't see it since they were on top of the roof. HUH? Isn't that like replacing the brakes in a car and not letting the owner know they need a new balljoint - since human eyes have peripheral vision...? Charmer then proceeded to tell me how he got a speeding ticket because he drove so fast to get to my house. hmm...what am I supposed to do with that? Let's change the focus to his troubles instead of mine. Bad service compounded with a guilt trip. The new roofer I hired (yes, roofers replace fascia boards) said he would've let me know there was a problem, and charged accordingly. This would've saved me the extra cost of hiring someone else to go up and do the job, plus the wildlife removal cost, plus the drywall repair cost from water getting in, and who knows if it affected my heating costs too. I don't recommend this company.