Brampton Hardwood Floors Ltd

Rating: 3.4 out of 5

Brampton Hardwood Floors Ltd reviews (311)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2011

    hard wood flooring

    WE HAVE BOUGHT FROM BRAMPTON HARDWOOD FLOORING FOR 4 HOME PROJECTS NOW. THE PRICEPOINTS ARE UNBEATABLE AND THE LEVEL OF SERVICE HAS ALWAYS KEPT US AS REPEAT CLIENTS . WE HAVE REFERRED FRINDS TO THEM AND WILL DEFINETLY USE THEM AGAIN AS WELL..

    Answer from pro:

    Hi Shirley. It's always nice to hear from you and our other repeat customers. Hope to see you again soon.

    Reply created 7 Mar 2012
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 21 Nov 2011

    Condo Flooring

    I went to Brampton Hardwood because I heard good things about their warehouse sale. While the sales people can be really pushy at the warehouse sale I was happy with the flooring I purchased from there. 600 sqft for $1200.

    Answer from pro:

    We are very pleased to hear that you were happy with our flooring and prices, Sarah. Our salespeople are highly trained to treat all customers with honesty, integrity, patience and respect. During our warehouse sales, with the extremely high volume of customers over a relatively short period of time, they do however often need to stretch themselves quite thin to care for many different customers at once. We are sorry if this resulted in you feeling any undue pressure, but it was surely not our intent. Please also remember that our managers are always ready and available to help out with any customers who ask for them.

    Reply created 7 Mar 2012
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 17 Nov 2011

    Hardwood

    Waited over 2 1/2 hours before got loaded due to missing information as we were bounced back and fourth between the 2 locations. Vandana seemed genuine at the beginning (during the sale)but was useless and ignored us during pickup as we tried to resolve pickup issues. Floor colour was also mixed up during pickup and she tried to substiture with 2.5" and not the 4 1/4 we ordered. Overall we are happy with the floor but service needs improvement! On a positive note, to, the lady co-ordinating pickup at the Bramalea location, job well done !!

    Answer from pro:

    Sorry for the delay during your pick-up, Chris. In order to be your one-stop flooring store we keep a huge amount of varied inventory in stock and it therefore doesn't all fit in one location. We always work hard to get you loaded and on your way as soon as possible, but slight delays are inevitable when dealing with inventory volumes as high as ours. The alternative would be having to order product in like many other retailers. The resulting wait would obviously be much longer, and a return trip would be required. Thats not our way. We appreciate that our customer's time is valuable and want their purchases to be quick and easy.

    Reply created 7 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2011

    Laminate Flooring

    We had an unbelievable experience at Brampton Hardwood Floors. The staff there was so helpful in choosing our floors. We explained that we wanted to install the laminate ourselves and they set us up with not only the perfect mahogany colour but the underpad was actually already attached! This was so great because it was one less step we had to do! My husband and I are not handy people and we finished all three rooms in no time. My father in law fell in love with our floors and purchased the exact same kind for his family room. The best thing is that we could go and pick out what floors we wanted and take them home with us in the same trip! It was great because we could get started right away. All in all we couldn't have asked for a better experience or outcome from going to Brampton Hardwood Floors.

    Answer from pro:

    So happy that we could help make handy-persons out of you and your family, Shayla. Our service doesn't just encompass the sale, we always try and go farther to help our customers wherever we possibly can.

    Reply created 7 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2011

    Hardwood Flooring

    I bought hardwood flooring for my living/dining room and it looks AMAZING! Vandana and the sales staff helped me with everything from picking the hardwood to answering all of my questions. Everyone was extremely helpful and knowledgeable. I highly recommend to anyone who is looking for flooring to check out Brampton Hardwood Flooring!

    Answer from pro:

    Vandana and all of us greatly appreciate your praise, Melinda. We are here to make you happy.

    Reply created 7 Mar 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 6 Oct 2011

    laminate flooring

    This company is run without ethics or accountability. We put down a deposit for a product that was not required for several months. When we changed our mind as the product was not as described as the thickness was less than they claimed ( 11 days later) they refused to return the deposit. Please do not make the same mistake. Never give them a deposit unless you are prepared to lose the money. We are out $800 without any product.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Sep 2011

    Hardwood Sales

    I wanted good quality hardwood for the best price. I shopped around and online and found the best price here. Staff was very helpful and they even threw in free stain fot he stairs.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2011

    installed hardwood upstairs in our house

    Brampton Hardwood made it easy. They were professional and helpful when it came to colours and styles. They did an amazing job on the installation. They were quick, efficient and professional. Super job, looks terrific.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2011

    Hardwood floors

    I recently bought $10,000 worth of hardwood from Brampton Hardwood floors in Toronto and I'd like to thank them for their great service and free installation seminar. I calculated that i saved about $2,000 with them. My house looks great, my kids love it. I was able to rent out my basement in no time and with the new hardwood floors installed the value went up. Great Buy, Great service!!!
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Jun 2011

    Hardwood Floors and Installation

    We would like to thank the Brampton Hardwood Team, specifically John Nika for a job well done! We had our home main floors completed a few years ago and because of the excellent service we returned to Brampton Hardwood to complete the upper level. John spent time with us to select the best product for our project, he arrived on time for his appointment to take measurements and provided a final quote. He promptly returned phone calls and was there when the installers arrived to ensure the project started on time. After the installation was complete John came in person to ensure we were happy with the end result.. We don't know why anyone would go anywhere other than Brampton Hardwood for their flooring needs! The Booths