UPDATE TO PREVIOUS REVIEW...
5 months after installation, the front door has became extremely difficult to close. We tried calling customer service (Alex), but found it very difficult to get a hold of him. After several messages and about a week of trying, we were finally able to get a hold of Alex. We were told he would call us back with an update on when someone would come out.
A couple of days went by with no call, so we called again. Alex then quite rudely told his installer was busy and he would call when he had time.
The following week I called once again and the moment I started talking, Alex cut me off and began to tell me about how his installers were doing big a job out in Dundas and tomorrow they would be in concord. Barking at me again that I would receive a call from his installer when they had time. At this point, it had been over two weeks, I had enough of being treated so poorly. I demand a time and date that someone would be at my house to fix my door. I was snarkly told I could call the installer myself. I again demand a time and date and remind him that I would be writing about my experience on Homestars. Feeling like I was getting nowhere, I asked to speak to his boss. After a few minutes, someone who described themselves as the customer service manager, came on and told me that he would personally be at my house tomorrow between 130 and 2, to fix the door.
Our Nanny was home the day he came to fix the door, so we are unsure what he actually did. She did report that he showed up on time and did some work. When we arrived home, the door seemed to be fine. A few days went by and door is just as bad as ever.
As it stands now, the door is not ifxed and we are waiting for the company to respond to us.
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We are very happy with our new doors and windows and would recommend using this company to anyone.
We did however have a few issues a long the way. The first installer that we had contact us, was quite rude to my wife when she return his call. She had asked him to call her cell phone, instead of mine. He told her that would be calling the cell phone number he was given and refused to take her number down. We did not hear from him for three days, so we called the office and asked for a different installer. At this point we were assured this would not delay our 4-6 week lead time, but the final install occurred 9 weeks after we signed the contract.
The installer who ended up putting in the doors and windows was amazing. We have a 90 year old house, so there are definitely challenges when installing anything new, but they took there time and provided a incredible finished product.
We were also quite impressed with our sales person Tony, as he was easily reachable and extremely helpful with everything
