City Duct Cleaning Inc. reviews (35)

My parents hired them for a 2800 sq ft detached house duct cleaning. Three workers plus a big truck came. The quality of the work was pretty good. Overall, they are on time, professional, and being helpful to our questions.

I initially ordered a duct cleaning through this company based on their 6 Consumer Choice Awards. A quote for the duct cleaning service was given to me plus they offered me a free washroom exhaust cleaning. When the technician came to clean the ducts he was not very pleasant. I asked about the free washroom exhaust cleaning but was told the promotion had been cancelled. Not very professional if you ask me. A month later I had my air conditioner checked and found the furnace filter was absolutely filthy. The technician had not cleaned the filter nor informed me that it should be replaced. I called the company to complain and they offered to do the entire job all over again. The owners, John and Glenn came into my house and did a great job of cleaning my ducts (for the 2nd time) They also helped me to get the proper furnace filter for me. He called me and quoted $41/filter so I ordered two of them. What he didn't mention was the $69 service fee which totally blindsided me. I could have ordered these filters online for $45/filter incl free shipping! Shady and unprofessional.

Our dryer wasn't venting outdoors and house wasn't maintaining temperature. They fixed both jobs (furnace vents were faulty and new thermostat was required and they installed new dryer duct) in a couple of hours. They cleaned up after and everything is both working and looking great. Thanks guys!

Having just moved into a home this summer that, shall we say, wasn't loved the way it should have been - or cleaned the way it should have been - by the previous owners, we HAD to have the ducts cleaned before we turned the heating on. We were literally afraid of what was lurking in the ducts. City Duct Cleaning came, explained all the options and even made sure we knew about their on-line coupon, saving us $25 that we didn't know about! They had a lot of great input for us and suggestions to improve circulation and heating efficiency and though they suggested they may need to treat our ducts and had explained the expense - something we were willing to do if needed- they ended up telling us the procedure wasn't necessary when they could have easily done it and taken our money for it with us being none the wiser. This type of honesty always impresses me and speaks volumes about the professionalism of a company. I would highly recommend them.

I recently had a raccoon problem in the attic, and needed a company to remove the contaminated insulation. None of the wildlife companies provided this service. I then found City Duct Cleaning. They were very puntual, they did an extremely thorough job without rushing, and were very professional. I would highly recommend this company to anyone experiencing a similar situation.