Warning: don't order from this company. I ordered two glass shelves for a shower wall niche, gave a $60 dollar deposit and was told it would be 2-3 days and someone would call with an installation date.
50 days later, no call. I called their office several times to inquire and each time somebody had to "look into it."
Then, I spoke to Tim who said he had to call my contractor with a few questions. Then, I spoke to John who again "had to look into it."
Finally, I spoke to a woman who said they couldn't reach my contractor (even though my contractor called them 12 days earlier) and that's why they haven't been able to call with an installation date.
Why didn't they call me to tell me they couldn't reach the contractor? They couldn't answer that. I could have got hold of him.
Why did it take more than a month for Tim to finally say "I need to call your contractor"? That should have been done right away. They had no answer.
Why couldn't they stop by my house to see what they need to do to install the shelves? They had no answer.
Instead, they essentially ignored my order for more than 50 days. Terrible business. And they refused to refund my deposit. Bush league.
Classic Glass & Mirror was a waste of time and money. And their response below is misleading.
They say they tried to contact my contractor, but they only did that more than a month after I initially placed the order. And it's only when I called them yesterday, that I was told they couldn't reach him. I had left it with Tim two weeks ago to call my contractor. If he couldn't reach him, why not call me?
That's bad customer service. I've reached a competitor, who has already scheduled an installation date and given me a better price.
