Cobblestonembers reviews (17)

Excellent service Really nice people I would highly recommend this company for all your gas fireplace needs. Promptly answered calls for any feedback required. thanks for all good hard work.

Would never recommend this company. Had a gas fireplace insert installed in 2013 and have had problems with the remote control on an ongoing basis. Told by both Rob and Bill that they would stand by their product but after waiting this time for over 6 weeks our calls are not being returned. Perhaps they are out of business but still a phone call would be appropriate. At this point we have a fireplace that we can't use and are currently trying to get the manufacture to help us out. Please search out alternative companies. Very disappointed in both the product and customer service offered by CobbleSTONEmbers, Oakville. Their word means nothing!

I had a woodstove insert installed by Cobblestonembers a few years back and could never get proper service from this company. No one ever answers the phone when you call and they do not call back. There was winddraft all through the winter and they kept giving me explaination that did not make any sense. I finally had the chimney sweeper told me how it was installed wrong and he fixed my problem. Now the paint on my insert is peeling and I have called over a month without them returning my call. Would never recommend them and have already told friends who want to install one to never go to them. My Reply to Cobblestonembers' response The glass that was repaired was broken by the serviceman who finally came after several calls from me over several months. The chimney was not in the bad shape as described by Cobblestonembers and the drafts had absolutely nothing to do with the few chipped bricks on the side of the house as it was there before the stove was installed and I did not experience any draft before the installation. The serviceman tried to say that there was additional damage after installation, but could not show me any beside the preexisting ones when I asked him to point them out. The draft was related the type of chimney cap and how it was installed. My chimney sweeper had pointed this out without my telling him that I had a draft problem after he was up there to clean the chimney. In addition, I have left a few messages this summer about the paint peeling inside the woodstove insert without Cobblestonember returning my call. My phone message stated that "the paint inside my woodstove insert is peeling and I want to know it is covered by the warranty. I would appreciate a response as my previous call about a month or two ago went unanswered. I can be reached at ........". I am still waiting for a response to this last call. I hope that this message is now clear enough in writing and I fail to see what was the language barrier in this message. I stand by my rating.

No need to go anywhere else when looking to have a new fireplace or mantel. Rob and staff were absolutely terrific. Rob is a man of his word and cares enough about his company and reputation to do an excellent job. The job is not done till the customer is satisfied. We highly recommend him and his staff and we will certainly tell our friends.

Rob and his crew were very curteous and efficient while working in our home. They took care to reduce the amount of damage to walls etc. when working with the stone. The end result is fantastic and we are enjoying our new fireplace. You will need to have your design already in mind as they do not have designers working on staff. As a result, if you want something more non-traditional it's probably best to look into a fireplace specialist in Toronto.

My old gas fireplace was not up to code and Rob did a great job of saving the mantle and putting in an electric. The service was on time, efficient ( certified tradesmen ) and cost effective. Highly recommended.

We purchased an electric fire with mantel etc. Minor problem found after installation was completed. Returned and corrected fault with no hesitation. Very courteous and helpful.