Enercare Home Services reviews (4662)

As a 12 year customer I would have expected better from this company. Last Tuesday I had their annual service done to my boiler. Wednesday the house was 52 degrees. The next serviceman was not impressed with the previous job, so he redid the work. In doing so he broke a bolt on the boiler - his response was 'it's an old boiler, buy a new one'. So much for the old 'we will guarantee the job, fix or replace the parts and give you heat'. Today, the 8th day without heat the new boiler arrived. After an 11 hour install the workmen noticed that a certain valve was not in with their supplies for this job. (Yesterday a man measured the site for the equipment that would be needed.) So now I have no heat and no hot water, and need to be home tomorrow for the work to be completed. I have had to be available for the service men on 6 different days including the meeting to sign the agreement for the new install. All in not a good experience considering 12 years of good service and a $12,000 replacement cost.

I had my yearly service call on my Furnace done today and I just want to say GOOD JOB to JASON B. I tell you that he came to my home and did the best service call I think I have every had. You know when you have something service and when they are done you notice they didn't do one or two of the little things you thought they might do. Well today Jason B checked, cleaned , and went over everything and made sure my Gas Furnace was at it's BEST and no he didn't sell me stuff to make it run better. He just did a great job on my yearly maintenance program. Again good job Jason B.

I need to replace hot water tank,Hamad and Ali have done excellent work.They were experienced, courteous, fast and friendly .They arrived within the scheduled time frame and finished the job quickly and skilfully. Highly recommended.

The service technician was the reason for my positive feedback. He was very knowledgeable and was very forthcoming with improvements/changes I could make to allow my furnace to be more efficient.

we had excellent service from Enercare. I had called because the hot water tank wasn't working properly. The customer service rep was very understanding and was willing to change things around so we can have a technician come to our house the same day to have this fix. as we were not available we asked for a technician for the next morning. we had Raj Matharu come to look at the hot water tank, he fixed the issue right away, explained what had happened, he was very pleasant and easy to talk to. I would definitely recommend Enercare to our friends and family.

Professional, courteous, prompt; diagnosed and fixed the furnace problem quickly; charge would have been $1,300 and it was covered fully by the monthly protection plan fee; very good value for the monthlong fee

Great service all around. James Clark is friendly and knowledgeable. Arrived on time. Helper Mike took the time to install red carpet as a protection throughout the basement and basement stairs and the whole process took 90 minutes as promised. Checked water and gas connections and upgraded as necessary. Also added bonding at a reasonable cost.

Our fernace was ineffective for the past couple weeks. Encore sent 3 different agents as we needed parts" each agent was wonderful but my husband liked the work Mr. Albert Hanin and The next time once the parts arrived, we requested him and he did a great job. We thank Enercare and Mr. Hanin.

Enercare gets six stars but the technician was the real star - “Anthony” gets 10 stars. He was friendly, knowledgeable and respectful. He called 15 minutes before arrival. He suggested ways to improve machine function.

Both technicians were on time, polite and very knowledgeable. They performed their work in a timely manner and were courteous and responsive t my questions. They not only arrived on time, were thorough and professional, they also took the time to respond to my questions and made recommendations for improvements.