Enercare Home Services reviews (4662)

The gentlemen who came to do the work at our home (removal of old water heater from our basement and installation of new water heater) were wonderful - they were courteous, professional, knowledgeable, helpful, tidy and on time; we were very pleased with their service! ! The office team who assisted us with answers to our questions and recommendations, etc., prior to booking our water heater installation were also amazing - very knowledgeable. We are not always easy to please (we have very high standards), and we were VERY PLEASED! It's so nice when things turn out perfectly.

They very quick to respond, the technician arrived ahead of schedule, very friendly, very helpful and answered all of my questions. . . . . . . . . .

I have been charged for protection plans on plumbing ..cooling and air conditioning that I have cancelled because this company did not honour the previous plans. I have been trying to speak to a supervisor for days and cannot get anyone to call me or even get on phone when I call. Horrific customer service and border on criminal in their business practices. I was assured protection paid for nearly a year and when required they refused to assist. Stay clear of this organization!!! I am seeking legal advice if no one contacts me. Please save your money and avoid this company!

Phone menu was excellent and not a long wait. Spoke with a lady called Sandra who was very good. called back a few days later, spoke with a gentleman who answered a few more questions and had Sandra call me back which I appreciated as I had already spoken to her. It's early days yet, have only just signed up, but so far am very impressed! also appreciated the fact that both people that I spoke with were easy to understand, I don't mind an accent at all (I have one myself!) but sometimes it's very difficult to understand someone and uncomfortable to say the least. In future I will be prepared to give higher ratings at the end, i.e exceptional if I continue to be impressed!

Our furnace is a rental so it is necessary for us to use your services. I would use you anyway because I have always found your staff to be very efficient, very good at explaining things and the phone staff are always helpful and polite

No reason not to. spoke with customer service rep who was extremely helpful and explained everything clearly. Service rep arrived promptly after phoning in advance and was very thorough in explaining what he did together with the overall condition and test results of the furnace.

1. Fast and efficient response for the order of exchanging hydro attached water heater to gas attached water heater 2. I wish the cord going from the water heater connected to the plug, should be longer. We fixed this problem ourselves.

I have all ready told a few of my friends about my experience, and further I have suggested that having the cost of the repair covered under a plan was one of the best calls I have made.

The technician was fast, efficient explained everything that he was doing and did. He was early for our appointment which was awesome. clean cut, polite, uniform was clean. Appointment was quick. thanks heather

They arrived at a good time and really gave me the advice I needed in order to get the problem fixed (it ended up being a fuse problem, not a furnace issue).