Enercare Home Services reviews (4662)

I was very pleased with their service and will be using them again in the future. Mike was very helpful at answering all our questions and we are glad we found them through home stars and will use them again

I have been on hold for a customer agent for over 50 minutes and counting, this is the worst customer service I have ever had to deal with. Unbelievable aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

The installation went very well - but the customer service line is terrible. I signed up for the a pre-paid mastercard and 3 months free rent promotion on a hot water tank and I was billed right away so I never got my 3 months free rent. I've called three times about it and every time i'm told to pay the current bill and it will be corrected... so I do, and I get another bill the next month. I called to inform them that I will be moving and they do not issue refunds - only credits on the next bill. Now I've sold and moved out of the house so i'll never get my money back.

I was a Direct Energy customer and I always found booking and gas furnace maintenance to be straightforward. Now that they are "Enercare", it has been a frustrating experience. I was notified that I was due for my annual furnace maintenance and given a link to book the appointment, and when I did that, nobody showed up at the agreed time. So I tried again. By the third time I booked--in the meantime I was sent a letter with a PIN code to use when booking--(I booked for a Sept 30 service) and again, nobody showed up at my house for the appointment. Today I called Enercare, and their response was that "yeah, their on-line system has had problems" and customers should definitely call and NOT use the on-line system. The initial booking they offered me was December 23rd, but the helpful customer service person managed to move that up to Halloween by contacting the planning dept. That said, having missed 3 appointments with me, I'll wait and see if Enercare turn up on Halloween.

The customer service was excellent the gentlemen that came to my house Ron the salesman was awesome, all were very polite and a pleasure to have in my home. .

The technician was very nice, friendly, very thorough and explained the issue to me. . I was very impressed with the technician and he was also respectful of my house. Would highly recommend.

The technician was very informative and explained what he was doing thoroughly. He also recommended ways for me save by using a different filter and to use my furnace fan more.

Service was carried out right on time. Part replacement required was delivered the same day in the early evening and job was completed promptly the next day. Job well done. Congratulations. Keep up the good work.

Prompt service, particularly in emergency situations. Clean, friendly technicians who do what they do without confusion. Seem to know what the problem is without any deep searching or head scratching.

The technician was very helpful, thoughtful, professional, and courteous. he explained everything and took care to keep our house clean. We would recommend him to everyone. . . . .