Enercare Home Services reviews (4662)

The men who came to install my water heater and my furnace worked meticulously from 8:50 am until 5:30 pm without a break. We had to force a bottle water on them to drink. They went through all the procedures with us and encouraged us to call if there were any problems.

Our installers were very professional and courteous and did a great job installing our new air conditioner. Everything was neatly done both outside and in our basement and everything was cleaned up much to our satisfaction.

Reliable, competent, prompt service by personable and knowledgeable service technicians. Please don't change the company name again! We almost rejected the call for an appointment because we did not recognize the name.

Easy to set up appointments, and the customer service rep was very understanding and they schedule another service appointment for me when I missed mine by a few minutes. Thanks. .

The day of the installation I had to go to the hospital emergency unit. My neighbour left a note on the door for them to let him know when they arrived. They installed the water heater and left the place as they found it. When I got back home, I had a new water heater and, most importantly after spending over 12 hours in emergency, hot water for a shower. Many, many thanks to the guys who looked after this for me.

The same-day service call was very helpful. Joe explained our options for replacement of the ac and possibly the furnace very well. Once we had decided on our choice, we were pleased that the installation was done later the same week.

Once the support center found out I had a 93 year old man here with no hot water they immediately arranged for a service tech to visit. They came within 2 hours of the original call.

Today, I had my hot water heater tank replaced. The techs may have replaced the tank properly (yet to be fully determined as I have not used much hot water) but they left me with a GIANT mess in my bathroom. Rather than asking me, the person who lives in the condo and owns all items in it, the tech went ahead and unplugged my fragrance oil. He then turned it upside down and plugged it back in (which could have resulted in a fire, actually), resulting in oil left all over my counter, the wood cabinet, hundreds of dollars worth of makeup, the tile floor, and a little bit of the hardwood floor. I just spent over an hour cleaning the mess. I also attempted to make a claim over the phone and demanded I be reimbursed for the damage, to which I was told that I would have to wait for them to call me back and POTENTIALLY reimburse me, which is absolutely unacceptable. Luckily, I have taken photos and saved all evidence of the nasty spill, but I do NOT recommend this company due to carelessness, as well as the months I have spent waiting to have this new tank installed. I had at least 4 service calls in the past 8 months, receiving a variation of responses each time, until I hired my own contractors to come take a look so that we could inform EnerCare of what needed to be done to upgrade the hot water tank I was renting from them. Horrible, horrible experience. I would switch if I weren't locked in a contract and if they didn't have such a monopoly in this area.

Your telephone service has improved immensely and also your service staff responding to a call, what a difference! ! The service man who came did an excellent job. Thanks. .

The technician was very knowledgeable and fixed the problem within 30 seconds. however, I would like to see this knowledge made available in a FAQ for handy home owners to help with self diagnostic. That will save everyone's time.