HomeOwner
Rating: 5 out of 5
Furnace Service
The Direct Energy Service Technician was excellent. He was very friendly & explained all of the steps as he went through them. He has excellent customer service skills. Thank you!
Enercare Home Services
Rating: 4 out of 5
Enercare Home Services reviews (4662)
Review from HomeOwner Review left on 2 Dec 2014Review from HomeOwner HomeOwner
Review left on 2 Dec 2014Rating: 1 out of 5Hot water tank
The rental hot water tank broke on a Saturday morning. I called Direct Energy and told them that the tank was leaking all over the place and will need replacement. Inspite of that, they sent a technician who came to tell me that the replacement tank will have to be done by someone else and will be done the next day. We went through a leaking tank situation for 48 hours and I had no choice but to wait and then I was told that the rental goes up by another $10 per month and that I have to pay $250 plus tax for the installation as well! Horrible.Answer from pro:
Hi Naaz. As much as we trust your expertise when it comes to water heaters, we must send a technician out right away to diagnose the problem to determine if it can be repaired or if it needs to be replaced. Without seeing your account info, I can only assume the extra charge was for upgrades in venting and piping to meet new building codes. Also assuming that your tank was not leaking for 48 hours and that the first technician shut off the water supply to the tank to stop the flow of water? We would be happy to look into this further if you send us a message with you address and phone number. Thanks.
Reply created 4 Dec 2014Review from HomeOwner HomeOwner
Review left on 2 Dec 2014Rating: 5 out of 5Furnace Service
After moving to this newer house 2 years ago and having to deal with different contractor regarding the cleaning of the old furnace, this installation was a breeze with the crew from Direct Energy. Thank you very much gentlemen for work well done.Answer from pro:
Thanks Rejean. Excellent example of the superior products, services, and people at Direct Energy.
Reply created 3 Dec 2014Review from HomeOwner HomeOwner
Review left on 2 Dec 2014Rating: 5 out of 5Furnace Service
Thank you Direct Energy for the fast service on helping me with my furnace, very much appreciated !! Great customer service over the phone and in person! ! ! !Answer from pro:
Thanks Mitch. We are very proud of our Same Day Service Promise. Call us when you have no heat or hot water and we'll be there as fast as same day!
Reply created 3 Dec 2014Review from HomeOwner HomeOwner
Review left on 28 Nov 2014Rating: 5 out of 5Furnace Service
I would like to thank Mura again for his professionalism in the way he carried out his responsibilities. His technical knowledge and performance instilled immediate confidence in his client, and I appreciate DE for their top-of-line technicians. Thank you. Betty Nov. 14, 2014Answer from pro:
Thansk Betty. Our technicians are some of the best in the business!
Reply created 1 Dec 2014Review from HomeOwner HomeOwner
Review left on 28 Nov 2014Rating: 5 out of 5Plumbing repair
Called Direct Energy for a leaky stop valve in our laundry room, since we were on their plumbing service plan. Booking service was friendly and easy. Technician arrived within 4 hour window time booked. Would have been nice if the plumber could have given a confirmation call just before coming, as the furnace technicians usually do. Otherwise the plumber was courteous, professional, fast and very helpful.Answer from pro:
Thanks for this great feedback. We will follow-up with our team members to ensure that call-aheads are made.
Reply created 1 Dec 2014Review from HomeOwner HomeOwner
Review left on 27 Nov 2014Rating: 3 out of 5maintanence
Direct Energy do my furnace and AC maintenance. The technicians are always polite clean and efficient. my problem is that they are always trying to sell me equipment upgrades and duct cleaning. two things I don't really need.Answer from pro:
Hi Boaz. Our team provides the best advice to our customers and in your case they are loooking at your equipment and providing solutions that they feel would best suit your needs. You are under no obligation to follow their advice, they are simply trying to ensure your home is working efficiently and safely.
Reply created 1 Dec 2014Review from HomeOwner HomeOwner
Review left on 27 Nov 2014Rating: 5 out of 5Furnace Service
I had to call again and the 2nd representative was very helpful and called Ottawa to send a technician on Saturday instead of having to wait until Monday. The 2nd rep. was excellent.Answer from pro:
Thanks Alex. Happy to hear you got the service you wanted on the weekend.
Reply created 1 Dec 2014Review from HomeOwner HomeOwner
Review left on 27 Nov 2014Rating: 5 out of 5Furnace Service
Both the technicians that came out to fix my furnace were very good, I was pleased with there work. Excellent service they went above and beyond to help. Thank you.Answer from pro:
Thansk Rachel. Nice to hear that our team went above and beyond!
Reply created 1 Dec 2014Review from HomeOwner HomeOwner
Review left on 27 Nov 2014Rating: 5 out of 5Water Heater Install
When I called in to check on the age of my water heater, the representative was extremely pleasant and efficient. She booked the replacement for the following week, no lengthy delay. The young men who came to do the replacement were very courteous and clean, efficient workers. Upon completion of the installation, they took the time to go over the controls and settings leave me very comfortable with it. I was very impressed with the complete service.Answer from pro:
Hi Heather. Thanks for taking the time to post this review, it's a great snapshot of the excellent service we provide our rental water heater customers.
Reply created 1 Dec 2014