Enercare Home Services reviews (4662)

I experienced very good and courteous service from the sales rep and the installers of my furnace. The installation went very well. Pleased with how quick, efficient and smooth everything was.

I liked the idea of being reminded by customer service about the protection plan service we have but was hoping that the date received for servicing was sooner. Overall, everything runs smoothly, Thanks again.

PHONE CALL FOR SERVICE AT 6PM, SERVICEMAN ARRIVED AT 9:30PM. PILOT LIGHT COPPER LINE HAD CORRODED, WHICH WAS CHANGED PROMPTLY. HOT WATER TANK WAS PUT BACK IN SERVICE. SERVICEMAN WAS PROFESSIONAL, EFFICIENT AND COURTEOUS.

The two gentlemen, Dave & Brian, that installed our new furnace were excellent. They were courteous, thoughtful and extremely considerate. They were very professional in their demeanor and work ethics. Neither gentleman stopped to have lunch, instead continued working and completed the job in a timely manner. Our home was 9 degrees when we woke up Saturday morning, and this was our 4th day without heat. We are very grateful for their hard work.

Parts had to be ordered and the tech came with the part in the evening and the problem was fixed. Your tech also assisted and got in touch with Peak Saver and got a problem on it fixed.

In all my years of dealing with technicians I must mention Zach (Islington and Bloor office) who is an exceptional service technician. He is very knowledgeable, friendly, courteous and thorough in his job. He fixes the problem the first time round and always goes above and beyond the call of the duty by checking everything and not just focus in one area. He double checks and triple checks everything. Every time I require service, I will request Zach as no other tech comes close. This gentleman should be recognized for his professionalism and knowledge of work....you do not want to lose a man like this. ...HE GIVES DIRECT ENERGY A GREAT REPUTATION... I also want to mention the team he works with who are also exceptional knowledgeable and professional people who helped me alot in the past ...Randy and Martin ...amazing people who go above and beyond the call of duty to assist and ensure the customer is happy and well taken care of...EXCELLENT PERFORMANCES...OUTSTANDING!!!!

Shawn (technician) is very knowledgeable and provides valuable suggestions to how we can maintain our furnace and home. I have been fortunate to get Shawn in the last three years and will now request him next year!

The 1st service call was great. The mechanic checked out the furnace and made some recommendations (and saved us some grief). He then called in a Sales Rep who showed up an hour later. The 2nd service call (sales) was very good and based on the detailed information and options we received we bought a new furnace. The installation was done very quickly 2 days later. The Sales Rep gave us 3 heaters to get us through the 1 day wait. The 1 day wait was because the furnace we wanted was sold to another customer as we were signing the contract otherwise we would have had the furnace installed the very next day. Some extra work was done (new chimney liner) but we didn't have to pay for it since it was not originally quoted by the Sales Rep. Overall we were impressed by the speed of the 2 service calls and the installation.

The tech that came over, his name was John very nice gentleman very friendly and courteous full knowledge of his job with excellent customer service skills great job John! Thank you

The technician was excellent and did a great j It has been our experience that employees of Direct Energy are way more efficient that contractors for Direct Energy. I just find the fees for the protection plans to be a little too high based on other places I have contacted recently.