Enercare Home Services reviews (4662)

I originally spoke to Nancy on March 12th. I was concerned with the cost of the plan. Nancy convinced me that keeping the plan was my best option. The next day it was raining in my kitchen. After calling a couple of plumbers, I remembered I had the plan and called Direct Energy. I was pleased with the service I received on the phone as I was more than upset and the person on the phone tried to get me an appointment for the same day. It wasn't possible but the technician arrived at 8 a.m. the following morning. He was very courteous and explained everything that was happening to me.I was extremely pleased with the service I received and was very happy with the whole experience.

I am very pleased with the service I received. Paul the service technician arrived within 90 minutes to respond to my no-heat problem. He quickly diagnosed the malfunction and corrected it. Many Thanks Leonard.

The men who installed the furnace did it very efficiently and quickly. They took care to keep the place clean while bringing things in and out and were very courteous. I do appreciate the good service I received. Thank you - please pass on to the guys.

I was so happy that I received a time and date right away and they came in the time allotted. Always friendly, remembered our cat, had booties and was neat and clean and advised as to the status of our current furnace. Keep up the great job. Colour is life Ingrid CFS

Brian , Joe , Chris & Partner and Terry were all extremely professional , friendly and easy to deal with. Your employees made the overall experience a very pleasant one. Thomas

SERVICEMAN CAME ON CHRISTMAS DAY! VERY NICE MAN. THE INSTALLERS WERE HERE AT THE START OF THE 4 HOUR WINDOW AND WERE DONE IN ON TIME ALSO VERY POLITE. THANK YOU.

THE TECHNICIANS CAME WHEN THEY SAID THEY WOULD, WERE POLITE AND COURTEOUS, TOOK GREAT CARE NOT TO DO ANY DAMAGE BRINGING TANKS IN AND OUT AND DID THE WORK IN A REASONABLE AMOUNT OF TIME. THEY DID NOT MAKE A MESS AND GAVE GOOD INSTRUCTIONS FOR OPERATING THE HEATER.

SAME DAY SERVICE FOR SOMEONE TO COME OUT AND LOOK AT RED TAGGED WATER HEATER, NEXT DAY INSTALLATION FOR THE NEW TANK. POLITE SERVICEMEN AND CONSIDERATE OF MESSY SNOWY WEATHER WHEN COMING INTO HOUSE. WAS PLEASED, EVERYTHING WAS HANDLED SO QUICKLY. THANK YOU.

IT WAS A VERY PLEASANT EXPERIENCE TO DEAL WITH THE INSTALLATION CREW., DUCT CLEANING PERSON AND THE SALES ADVISER. I WISH MANY MORE COMPANIES WOULD GIVE THE SAME EXCELLENT SERVICE LIKE DIRECT ENERGY PEOPLE. THANK YOU!

Our appointment was Thursday morning, Wednesday night Direct Energy called our home asking if we would like an appointment that evening instead as the service person was close by. Excellent. We chose that option which was much more convenient than delaying to the next day between 10 and 2. thank you for that option