Enercare Home Services

Rating: 4 out of 5

Enercare Home Services reviews (4662)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2014

    furnace and air conditionning

    we got a new high efficiency furnace and new air conditioning from direct energy. The service was impeccable. There was a special challenge since the furnace is below ground level. They had to go through the bricks for the exhaust. Thank you
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2014

    HVAC Service

    THE REASON FOR THE HIGH SCORE IS BECAUSE OF THE TECHNICIAN WALI. (I GOT HIS NAME OFF THE CALL DISPLAY WHEN HE CALLED TO CONFIRM HIS TIME OF ARRIVAL). WALI WAS POLITE, KNOWLEDGEABLE, AND INFORMATIVE. I TOLD MANY PEOPLE ABOUT HIS PROFESSIONALISM.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2014

    HVAC Service

    I am very happy with the same day appointment and the service. Please give the call agent and the service technician Bruce a big raise. Thank You ! ! !
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2014

    RWH Install

    WE HAD GREAT SERVICE FROM THE INITIAL PHONE CALL I MADE. SERVICE WAS EXTREMELY QUICK. SERVICE PERSONNEL WERE POLITE, FRIENDLY, KNOWLEDGEABLE AND CONSCIENTIOUS ABOUT KEEPING MY FLOORS CLEAN. I AM VERY SATISFIED.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2014

    HVAC Service

    The technician took the time to explain everything in detail. I greatly appreciated the fact that he answered all my questions and explained in a way so that i was able to understand. Thank you
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2014

    HVAC Service

    It is not the Service Technician's fault that the replacement parts had to be ordered from the original equipment mfg! The Service Technician made a temporary repair to adequately get by until the parts arrived. Now that the new exhaust fan assembly is installed and working, it is much quieter, and does not sound like the old one which made noises like a bearing was going to fail! Too bad these impellers are made using plastic instead of steel, as it is highly unlikely that metal fins would break off like some of the plastic ones did! [I was a steel mill quality technician for much of my working years!] Plastic has its place...in our wallets! This service call cost nothing over and above the monthly billing for this service guarantee!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2014

    RWH Service

    The technician was phenomenal. Best service I have received in all my years of being with Direct Energy. I feel he should be used as an example for how to communicate, work and understand clients needs. He was a great guy..even made him some snacks. I was shocked when he arrived at my home at 8:15 p.m. and then advised me he had 5 more calls after me.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2014

    RWH Service

    The Service Technician (Chris)was very good at his work end even inform me that 2 be careful when using the hot water 4 the first time, as it will be very hot since the tank was already full with boiling water plus he cleaned after himself. He should be given a letter of recommendation as he did a good job n also apologize for the late arrival. Thanks
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2014

    HVAC Service

    I meant to get an answer on the status of our chimney after we installed a high efficiency furnace. Is the chimney required or capped after a high efficiency furnace is installed? Can somebody please get back to me about that.. All and all , the service was great Thank you
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2014

    Rental Hot Water Heater Service

    The Service Technician was absolutely amazing. He arrived 30 minutes early (during a snow storm), was super pleasant and took the time to explain to me exactly what he was doing to correct the problem. He was beyond phenomenal!