Enercare Home Services reviews (4662)

I was very impressed by both the lady I spoke with on the phone and the guy that came to my house to fix the hot water tank . The service I got was great , thank you !

George was extremely efficient in resolving our concerns. I think he went above and beyond and it was great to be able to hang around and ask questions and have them answered. Sometimes, I feel that I am not wanted around when the work is being done but not in this case.Thank you very much George. You made my day.

I upgraded my maintenance package to include plumbing and could not be happier. I made an appointment and a plumber was here the next day. All my plumbing problems were covered under the program and more importantly, the problems are now gone! Very pleased with the service !

The whole service experience was great. The person who took my call was good and asked the right questions and was very efficient to arrange for the service tech to come. The service was excellent, quick, efficient, informative and the issue was fixed. Furnace working better now than before it conked out. And I learned a number of valuable tips from the service guys. Time and money well spent.

I found the technician to be well informed and able to answer my questions. We discussed the age and condition of the furnace and he suggested a contact person who could answer my questions about purchasing new equipment.

The installers were truly at the top of their game. It was super cold, however despite the temperature they buckled down and took their time to do it correctly and cleaned up as if no one was there.

Even though it was holidays, the service was prompt. The customer service agent took extra initiative to escalate the service though the technicians were not immediately available. Overall I was impressed with the service

I called into Enbridge to inquire about the service plans available. The customer service rep was very helpful, courteous and a pleasure to deal with. He informed me of the plans available and took his time to explain the benefits and pricing of each option. The monthly cost was very reasonable and I decided to upgrade my service plan the same day because of his help.

While this situation arose again, I called back and received great additional service call on Sunday, February 23rd, Service Technician arrived promptly and took extra care, repaired problem to ensure that we would have no further issues with hot water. He also took the time and care to check other areas around my hot water tank, furnace (I had a new filter ready to replace just sitting by my furnace and he took the time to take my old filter out and replace with new, I never asked him to do this and fully intended to do this myself and had left the filter there as a reminder for me to change) he also on his own checked a small leak at my humidifier, this was a result of the filter not being installed properly, he looked over the situation and corrected. I did not ask him to do these extra little service checks, I only found out at the end of his call when he was going over the repair to my water heater pipe. I write this because, I have actually never had service like this before and I was so impressed I had to send in a note so that there would be some recognition for this representative, I believe his name was Nicholas T. Excellent service which is actually the best that we have ever received from Direct Energy. Thanks again Marie

We had no heat due to a burnt out fan blower motor in the furnace. Your representative arrived the same day very soon after I had placed the service call. He had the part required in his van, so was able to replace the motor straight away. We were very impressed, and think that he did a great job.