Enercare Home Services reviews (4662)

Most recent experience with Enercare was positive. From setting up a timely appointment, to dealing with a very friendly and proefessional technician who serviced my furnace (Raymond from Martin Air). The technician did a thorough diagnostic on my furnace; from testing the voltage on my thermostat, to checking the condition of my heat exchanger looking for cracks. Ultimately, he determined that the flame sensor was dirty (carbon build up) which he cleaned. Throughout the service appointment, Raymond was friendly and professional, explaining everything he was doing and ensuring that he wanted to make sure this doesn't keep happening.

Enercare has been a great company to work with, I have had nothing but praise for your technician, they have all been knowledgeable, thorough and forthcoming. I would suggest them to anyone interested.

Dec 1st Technician came in very friendly for our contract annual furnace checkup and immediately started asking many strange personal questions about my work and my family Quickly completely disassembled the furnace and took a few pictures with his phone, with special attention to the manufacture’s tag. No tests were performed. He was regularly checking emails in his phone and Apple Watch while working He asked if the furnace was working fine which I confirmed. Then asked date it was installed. I indicated mid 2006 Said furnace had 15 years and needed to be replace immediately because Carbon Monoxide is dangerous and is better not to take any risks given the age of the furnace. I showed him a brand CO alarm by the furnace and he replied that alarms are useless He said he was issuing a red tag and left the furnace room I got upset and indicated that I took a contract with Enercare to provide service and repairs in case of problems. He said Enercare was not providing any service for my furnace and pulled out a brochure to show me that 15 year old furnaces had to be replaced. In any case, he added, it would take many months to get any parts for service. I later learned that he was not honest when he said there is no warranty for the heat exchanger as Carrier has a lifetime warranty. Technician refused to identify itself, did not provide any report or explained the issue. He handed me a red tag by the entrance of the house and left. It should be noted that he did not shut off the gas to the furnace and left the furnace parts all over the furnace room My wife called Enercare to ask for help. Besides not being a helpful call, the representative was very keen to get us to rent a furnace while we decided what new furnace we wanted to buy I believe this is an intentional practice of leaving customers without heating in the middle of winter. Today I learned that a neighbor had exactly the same experience a few months ago and after threatening to sue, his furnace problem was magically solved in 2 days.

I had my plumbing problem done by Enercare's very competent, kind and speedy service. The plumber's name is Kostas. I was so delighted by the result of his work. I ended up not only a satisfied customer but also a delighted one!

Great Service by the Technician Jamie + Jeff , Professional , take time to explain the new Furnace installation . and other advice about how to save energy in gas and Electricity. Thank you

My furnace broke (pressure sensor failure on the circuit board) they had a tech out ASAP and he walked me through the problem, what it would cost and the time involved. Was able to reinstall a new circuit board and get the furnace up and working. Was fast, professional. The furnace is well past warranty (around 15-17yrs old), so the price was a little high, but cheaper that a new furnace.

The technicians were friendly and completed the job quickly and efficiently. They also explained how we could do this moving forward. The 4 hour service timeline is the only thing I wish Enercare would review.

The service is excellent, the technician are efficient and after being over charged, the refund of excess charge is processed. The charges over the handyman charges are nominal. And they don't hold you on "ransom" and charge extremely high on emergency calls as sometimes the plumbers, or electricians or other handymen do

The technician that came (Marcel) was excellent. Explained the problem, found the required part, and returned when promised to install it so we had minimal disruption leading into the weekend.

I booked the furnace maintenance with enercare and the service was exceptional. The technician Manny was pleasant , very clean and no bad odour. He was pleasant and friendly. The job was well done. I am very happy with the service and hope to get the same person again when i book my a/c maintenance next time. Thank you .