Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Oct 2008

    Plumbing Service, Two toilets, one replacement, one drainage

    Over a holiday weekend, both our toilets broke down. Disaster! We called and received prompt service. We knew both workers from previous calls. They were both helpful, good humoured, knowledgeable and quick. They knew exactly what to do, what parts to get, who to call, how to accomplish the task as quickly as possible. What a relief! Thank you, DrainWorks!

    Answer from pro:

    **Thanks Mary** We appreciate your review. It is a pleasure to know we could be of assistance in your time of need. Thanks for repeatedly choosing DrainWorks.

    Reply created 13 Oct 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2008

    Replacement of valve on hot water heater; faucet replacement

    We've used DrainWorks several times over the past few years. We've always found them to be courteous, prompt and efficient. We particularly appreciate their upfront approach to pricing. They make it clear when booking the appointment what the charges will be and the plumber repeats the information on arrival before starting the work. The charges, by the way, are very reasonable.

    Answer from pro:

    **Thanks Tony** We appreciate the glowing review. We are glad to know that you have always been satisfied with our service. You are a valued customer and we thank you for making DrainWorks your plumbing and drain service choice.

    Reply created 13 Oct 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2008

    Plumbing repair

    Drainworks came to repair a leaking pipe in my bathroom. They were on time, very professional and efficient. I have since used them for other repairs as well. Highly recommend them!

    Answer from pro:

    **Thanks K** We appreciate the review and value your continued support. Thank you for your patronage and for any recommendations you make on our behalf.

    Reply created 13 Oct 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Oct 2008

    Drain clearing

    The Drain Works plumber arrived on time. He was couteous and professional. He knew exactly what to do and had our basement drain running freely within the hour. Very much appreciated.

    Answer from pro:

    **Thanks Fred** We appreciate your review. Thank you for taking the time to post it. We look forward to being your plumbing and drain service providers in the future should you require out assistance again.

    Reply created 13 Oct 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Oct 2008

    Drains backed up in the basement causing flooding.

    I called drainworks at 7 pm on Oct 7th and explained the problem. Jeremy showed up 2 hours later, made sure our house remained clean, assessed the problem and repaired it quickly and then cleaned up the aftermath. thank you Jeremy and drainworks

    Answer from pro:

    **Thanks John** We appreciate the delightful review. Thanks for choosing DrainWorks.

    Reply created 13 Oct 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Oct 2008

    repairs to drains in bathroom fixtures, replace bath tub faucet cartridge, installation of inside isolation valves for front and reaer hose lines, tightened kitchen faucet and shower handfles,etc.

    On Monday, October 6, 2008 I called DRAINWORKS for an estimate on various plumbing issues in my home. I called them because I was attracted by their advertising in the Yellow pages and I wanted a guarantee of quality work. One of their licensed plumbers came to my home on Tuesday, October 7, 2008 and assessed the plumbing issues and work needed and gave me an estimate for the parts and labour. I was impressed with the quick response to my request and with the positive and professional approach of the DRAINWORKS office and professional staff. The plumber recommended a general contractor for some of the work that went beyond his expertise. On October 8, 2008 he completed the plumbing repairs that were needed. I was completely satisfied with the high caliber of the work completed and would not hesitate to recommend this company for any plumbing job required. I believe that they strive to go beyond their customers’ expectations and I have total confidence in their integrity.

    Answer from pro:

    **Thanks Laury Roy** It was a pleasure reading your review. Thank you for taking the time to post it. We are glad to know that our efforts and the high standards we set for ourselves are appreciated and have left you satisfied with our service. You are a valued customer and we look forward to any recommendations you make on our behalf. Thanks for choosing DrainWorks.

    Reply created 13 Oct 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2008

    Drain Clog

    We called about a cloged drain, they arrived within an hour, assessed the problem, fixed and cleaned up after themselves. Very profesional and friendly and offered advice to aoid future occurance.

    Answer from pro:

    **Thanks C Milner** We appreciate your review. Thanks for choosing DrainWorks.

    Reply created 8 Oct 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2008

    Blocked sewage pipe

    My sewer backed up in the basement. I tried another company twice. They came twice without the necessary tools and only made matters worse. Drainworks was recommended by a friend. Matt arrived 15 minutes after the call. He had all of the tools and explained the procedure so I could understand it easily. Within half an hour he had located the problem and outlined a solution. The next morning the crew arrived and dug a hole in the basement. They hung sheets and were very careful, leaving no mess. The job did not go over the estimate and the work was tidy. Once the cement dries and the carpet is rolled back, there will be no evidence. Mike, the contact person for the crew, was very helpful, explaining every step.

    Answer from pro:

    **Thanks Janie** We really appreciate your positive review. Thanks for taking the time out of your schedule to post it. Reading that you were let down twice by another company, in what is already an unfortunate situation, makes us proud to know we could be of assistance when you needed it most. We look forward to being your plumbing and drain service providers in the future.

    Reply created 8 Oct 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2008

    blocked drain

    In a city where customer service seldom seems a priority, I was very pleased with DrainWorks. From initial phone contact through final invoicing, it was polite, informative and thorough. My drain is clear and I've now had a look at the condition of the main drain from the inside. Thanks Mike.

    Answer from pro:

    **Thanks Bill** We appreciate your glowing review. We are glad to know that from start to finish you were impressed with our service. At DrainWorks customer service is our first priority and we look forward to being your choice for plumbing or drain related issues.

    Reply created 8 Oct 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2008

    unplug kitchen sink

    I am much satisfied with the service the drainworks provided me. I had a kitchen sink blocked with slow drain and even backflow. The service they rendered was prompt and professional. I am very happy with their services.

    Answer from pro:

    **Thanks Leslie** We appreciate your review. It is gratifying to know how satisfied with our service you were. We look forward to being your plumbing and drain service providers in the future should you require our assistance again.

    Reply created 8 Oct 2008
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