The problem: Laundry water started backing up into our unfinished basement. I initially called the city. A few hours later, a city worker did a camera inspection of the city part of our drain system and confirmed that the city drain was free of obstruction. So the problem was in my portion of the drain. I needed a plumber.
Why did I call Drainworks: About 6 years ago, Drainworks completed work in my house. At that time, I thought they had done good work for a fair price so it made sense to call them again. So yes, I am a repeat customer.
Results: Drainworks sent a crew that showed up on time. A camera inspection was performed, which showed that my drain was clogged with roots. I was presented with two solutions. The first was a permanent solution which involved lots of digging and lots of money. The second solution (use a snake to clear the pipe) was more temporary in nature and much cheaper. Both options were presented very professionally, with the pros and cons highlighted. In the end, I picked the second solution which solved the problem.
What about money: I really liked that during my initial phone call with Drainworks, I was given a rough estimate of the cost to clear the pipe with a snake. So I kind of new what I was getting into. Also before each step, the crew told me the cost of doing the work and asked for my approval. Overall, I felt in control and there was no surprise fees on the bill.
Conclusion: I would not hesitate to use the services of Drainworks again. Having said that, I really hope that I do not have to.
