Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1699)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2013

    Tree Roots In The Drains

    We had a problem with tree roots blocking the drain pipes and needed repairs done fast. The work required a dig in 2 locations outside the front of our home. We called Drain Works and Matt came by the same day. He gave us a written quote and explained the work to be done in detail. We called 2 other firms; one was not available for 2 weeks and the other was twice as expensive. We went with Drain Works and are glad we did.The two men who did the dig were excellent. They were fast, efficient and clean. The day after the dig it was difficult to locate the area of the dig on the front lawn. Then, after the work was completed, Matt came back and ran a camera through the area to show that all was OK. We are very satisified with the job, and would highly recommend Dran Works in the future.

    Answer from pro:

    **Thanks T&A** It was a pleasure reading your review to learn how happy you were with the complete service you received from DrainWorks. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you can continue to rely on should you require assistance again in the future.

    Reply created 19 Nov 2013
  • Review from Dan Hill
    Rating: 5 out of 5
    Review left on 28 Oct 2013

    Drain Cleaning

    Old Toronto houses & aging infrastructure... We bought an 100+ year old house and needed to address a number of items including replacing all the drains. Drainworks did a great job. They were prompt, clean, clear about the scope of work & the cost and they provided good maintenance tips. We would use them again without hesitation.

    Answer from pro:

    **Thanks Dan** We are very grateful for the review. Thank you so much for taking time out of your day to share the positive service experience you had with DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance in the future. Thanks again for choosing DrainWorks Plumbing

    Reply created 19 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2013

    new sewer drain and pipe connection

    We have used Drain Works in the past. We had laundry water backing up from floor drain. DW arrived promptly, asessed and eventually had to dig up the old collapsed clay connection pipe under the basement floor. They did a great job & were punctual, friendly & professional....thank you.

    Answer from pro:

    **Thanks Ian** We do appreciate your review and thank you for sharing your experience here with others. It is rewarding to know that we could be of assistance and that you were so satisfied with the service we provided. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 19 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2013

    Clearing drains

    Our basement toilet and shower slowed to the point where they would not drain at all. No amount of plunging, chemicals, or pouring water down the drain would make the pipes flow. Since this is a basement apartment, it was essential to get the pipes flowing. I called for emergency service, and Drainworks came within a few hours. They put their camera down the drain from the front lawn access pipe. Just by putting it through the drain they were able to clear the blockage enough so that the toilet and shower were usable that same day. That was a big relief to us. They showed us on the camera the tree roots that were clogging the drain (this is a 95-year-old house with clay pipe drains that are not in great condition). They offered the service that would cut through the roots with high pressure water, which they said would keep the drains clear for at least a couple of years. We opted for that service, and they came the next day. All of the workers were extremely courteous, helpful, and friendly. They took the time to show us everything that was happening inside the drains with their snake camera. We saw the roots inside before the treatment, and the clear drains afterwards. All of this left us feeling very pleased with the service that Drainworks provided. I highly recommend them.

    Answer from pro:

    **Thanks Writer in Residence** We are very grateful for the review. Thank you for sharing these kind words on the positive service experience you had with DrainWorks. It is very rewarding to know that you were so pleased with the service and that you are highly recommending our services. Thank you for the opportunity to be of assistance. We do look forward to being the plumbing and drain service providers you will continue to rely on, should you require assistance again.

    Reply created 16 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Oct 2013

    Upgrading water service & installtion of a check valve & camera inspection of floor drains

    I chose this company to perform the upgrading of my water service, the installation of a check valve, and camera inspection of basement floor drains based on excellent HomeStar ratings. I was not disappointed. I was very pleased with the quote and information supplied by Armando. The job was completed in a timely manner. The workers did an excellent job of cleaning up and restoring the front lawn to its previous state. A few things were pointed out to me by Armando that may become issues in the future--but I did not feel pressured to address them at this time. I would definitely recommend Drainworks and will call them again when the need arises.

    Answer from pro:

    **Thanks Elizabeth** It was a pleasure reading your review. It is so nice to know that the kind words from our customers inspired you to reach out to us, and that you were so pleased with the service, you decided to share your positive experience as well. It is also wonderful to know that you were so happy with the service. We are glad to have been of assistance. Thanks for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you can rely on.

    Reply created 9 Oct 2013
  • Review from Alana
    Rating: 5 out of 5
    Review left on 6 Oct 2013

    Toilet and faucet replacement

    We were vey please with DrainWorks from JP booking the appointment to Chris their master plumber coming in and replacing old toilets, faucet , redirecting water lines. Chris was an amaizing plumber, worked very hard all day to get everything done for us. He was very professional and he went through all the options. Thank you again ! Elona

    Answer from pro:

    **Thanks Elona** It was a pleasure reading your review and we thank you for taking the time to share this experience here with others. It is very rewarding to know that you were so pleased with the service, from initial phone call, to completion of work. Customer service is the bedrock of DrainWorks, and it is so nice to know that our efforts were appreciated and well received by you. Thanks again for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you can rely on.

    Reply created 9 Oct 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Oct 2013

    Toilet replacement

    Reliable and effective, although somewhat expensive. I've had them do several plumbing repairs over the years. They carry the Toto line on toilets on their truck, so replacement was seamless. I probably could have bought the toilet cheaper somewhere else, but it was worth the convenience of having it fixed and replaced within an hour.

    Answer from pro:

    **Thanks Elinor** We value your review and your feedback. It is nice to learn that we are the plumbing and drain service providers you have continued to rely on for the past 10 years. We do value your patronage. It is nice to learn that you always find the service reliable, effective, seamless, and convenient. Please do keep in mind that our pricing is in line with industry standards and thank you for making DrainWorks your choice for all your plumbing and drain service needs.

    Reply created 9 Oct 2013
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 4 Oct 2013

    Water pressure / Faucett install

    Booked an appointment, when I was available to be present, to assess problem of water pressure. They called my Wife a day earlier to change the appointment and to come in right away. I was not present (and I mention this because the company made an Issue of this by stating that I should have been present). They assessed the problem, adding in an un necessary job of a Faucet. The work that was performed was satisfactory and NOT THE PROBLEM. The issue I had was the way the Representative sold an extra service. I called the company, (not my wife, as we act as one because we are married) to advise them of our dissatisfaction of the service and NOT the work completed, and not to ask for anything (refund. discount etc.), but the Representative on the phone was rude and unapologetic. I had a problem with the attitude I received, and this is why I'm voicing my opinion. If you read other reviews of unsatisfied clients, you will see that this company NEVER accepts responsibility of their actions, never admitting that they are in the wrong. It appears that if you have any problem with the Company you will not receive any resolution, the customer is never right. No one is perfect, but a truly respectable business is the one that attempts to better themselves and work with the company.

    Answer from pro:

    Sorry it took us so long to respond, but with no help from HomeStars we had to dig deep into our archives to put this puzzle together. As it turns out, service was provided at your home on April 20th, 2010. Three and a half years ago. We addressed your concerns the first time, verbally, when you called our office on April 30th 2010, and a second time, in writing, on July 17th, 2011, when you emailed us the same concern. At that time, at the completion of our correspondence, you wrote that “no further reply was required”, yet here we are again, three and a half years later, put in a position where we must reply to you. Our response today will be the same as in the past. Your wife Sandra, as an owner of the home, agreed to move the appointment forward in date and be the point of contact. Us calling to try and move an appointment sooner in date is a courtesy and well received by all. We do not force an earlier arrival date, we simply offered, and your wife saw the benefit in this offer, and accepted. It is not our place to tell your wife that she cannot be the point of contact if she wants to be. That is between you and your wife. Your wife Sandra, as the point of contact, was given a professional assessment and recommendations. We do not force repairs on our customers; you called us requesting repairs, not the other way around. We always look to our customers for authorization first and only proceed with work after receiving signatures as confirmation. Were we to assume that your wife was not competent in making these decisions? Of course not, we listen to our clients. You mention that we do not take responsibility for our actions, but the responsibility lies with the point of contact to ensure they get what they want by exercising their power to ask questions and voice concerns before any work is agreed to and completed. Our point of contact was Sandra, and Sandra wanted a new faucet. Sandra has not once contacted us to complain about the service we provided.

    Reply created 9 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2013

    blocked sewer line

    My house is over 100 years old and occasionally I have to have the sewer drain snaked. The phone agents William and John Paul were very professional, providing all details and updates to my service call. When Jim arrived he had difficulties with the job but worked very hard, determined to get it done ..and he did. Great job, courteous and professional at all stages. Excellent!

    Answer from pro:

    **Thanks Tony** We appreciate the review. It is rewarding to know that you were satisfied from initial phone call to completion of the work. We are happy to be the plumbing and drain service providers you can rely on. Thanks for choosing DrainWorks.

    Reply created 9 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2013

    Back water valve

    We have used Drainworks in the past when we had roots growing into our drain. Once again we were more than happy with price and quality of workmanship. They were timely, very clean and friendly. The work was explained to us and we were kept informed at every stage. We would definitely use them again and highly recommend them.

    Answer from pro:

    **Thanks Anna** We are very grateful for the review and thank you for taking the time to share these kind words. It is wonderful to learn that on more than one occasion, you were happy with the price and quality of workmanship. We do appreciate your patronage and thank you for any referrals you make on our behalf. Thanks for making DrainWorks your choice for plumbing and drain service.

    Reply created 9 Oct 2013
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