Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2013

    Drain

    Basement floor drain was providing sewer gases when water in the house was being used. You could hear the flow of water through the pipes. Lou from DrainWorks came over and used the camera inspection to assess the problem. He was honestly, the most helpful contracted specialist I have had assess/repair a situation in my 130 old home. Explained everything clearly, took the time to draw diagrams and speak honestly with me about my options. Would definitely recommend and use again.

    Answer from pro:

    **Thanks Jonothon** We appreciate your review and thank you kindly for sharing your experience of the positive service you received from DrainWorks. It is so rewarding to hear that you found Lou to be the most honest and helpful contracted specialist in your home; that is quite the compliment! We certainly do appreciate any referrals you make on our behalf, and we look forward to being the plumbing and drain service providers you will continue to rely on should you require our assistance again in the future.

    Reply created 2 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Mar 2013

    Removed Inside Trap from main line

    In January I had a backup from my basement drain. I had drainworks come and have a look. The tech was super professional and explained that from what he could see there was a problem with the inside trap. He managed to clear the backup but told me that I may have problems with it in the future, so he also provided me a quote to have it removed. Well about one week later backup was back. I had in the meantime gotten a 4" plunger which I was able to clear the blockage or so I thought. The clog kept coming back and I was able to kinda keep plunging it. After about a week of this, I decided enough was enough and called drainworks back to come dig out my basement. The people at drainworks were great and able to schedule a date that worked for me. They were prompt and arrived when they promised. The job entailed removing tiles, digging out the trap, replacing the pipe and installing clean outs. The job took most of the day, but they were great in walking me through the steps they were taking. Turns out the trap had collapsed and needed to be removed. By the end of the job I was expecting to be cleaning up mud from the tile, but when they said they were finished I was shocked...they had cleaned up and it may have been cleaner than when they arrived! Haven't had a single problem since. I would recommend them to anyone and everyone. The quote they provided me initially was exactly the price I paid, no hidden costs. Thank you drainworks. ed

    Answer from pro:

    **Thanks Ed** We are grateful for this review and thank you for sharing your satisfaction with DrainWorks' service, here with others. We do strive to provide top notch customer service, joined with efficient and quality craftsmanship, and it really is worthwhile to know that our efforts were so appreciated. We definitely do look forward to being the plumbing and drain service providers you will continue to rely on, should you require assistance again in the future.

    Reply created 2 Apr 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 5 Mar 2013

    Replacing part of stack

    Drainworks fixed a leaking drain in my basement and replaced part of the plumbing stack. They gave me an estimate, they showed up promptly, they did the agreed-upon job for the agreed upon price, and they cleaned up. What more do you want? I called them because I had already used them last year, and was pleased with the result.

    Answer from pro:

    **Thanks Michael** We certainly do appreciate you taking the time to share your experience here with others. It is rewarding to know that on both visits, you were so pleased with our service. We thank you for your patronage and we do look forward to being the plumbing and drain service providers you will continue to rely on, should you require assistance again in the future. Thanks again for choosing DrainWorks.

    Reply created 13 Mar 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Feb 2013

    Toilet repairs

    DrainWorks are very professional, getting the work done promptly and clean up is great too. The only con is that they are a bit pricey, but you get what you pay for.

    Answer from pro:

    **Thanks Nancy and Greg** We appreciate the kind words you have for us, and are thrilled you were satisfied with how promptly we were able to respond to your needs. We take great pride in being professional, and setting the gold standard for what the technicians in our industry are. A big part of that is our attention to detail and our cleanliness. We firmly believe in leaving the work area cleaner than when we arrived, and are happy you noticed that. Have a wonderful day and we look forward to being the drain and plumbing expert you rely on.

    Reply created 8 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2013

    Clear Kitchen Sink Drain

    Kitchen sink drain started draining slowly and then clogged up. Had previously cleared a clog with my own drain snake. However this time, the clog was beyond reach of my snake. I have previously had DrawinWorks in for several small plumbing issues such as a leaking bathroom faucet and replacing a failed shut off valve. They have done a great job on those previous cases. On the day of the appointment, the plumber phoned that he was running late and would arrive approx. 30 later. He arrived on the new time. The plumber was friendly and efficient. After aplying drop sheets under the sink, he quickly cleared out the clog by running 30 feet of snake into the drain. He also applied teflon tape to the drain fittings as a precaution. When he was finished only a small amount of water under the sink needed to be wiped up - 1 paper towel. Once again, they have confirmed my trust in them. I will continue to call on DrainWorks for plumbing jobs that are beyond my rudimentary skills.

    Answer from pro:

    **Thanks Rob** We appreciate your review and are happy to hear that on more than one occasion, you have been pleased with our service. We thank you for your patronage and do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 11 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2013

    clogged kitchen sink drain

    Very professional and honest. my case was difficult because there was no access to trap due stupid new home builder design. kitchen on 2nd story, trap was in between drywall on 1st flr ceiling. snaked thru clean out. was able to go past trap and clear obstruction. but now i want to locate the trap and rework the piping that Thornridge Homes installed.

    Answer from pro:

    **Thanks Joel** We appreciate you taking the time to share this review concerning the positive service experience you had with DrainWorks. It is very rewarding to know we were of assistance and that you were happy with the service. Thanks for choosing DrainWorks, we look forward to being plumbing and drain service providers you will continue to rely on.

    Reply created 11 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2013

    Unfreezing a pipe

    I had a frozen pipe in my kitchen. After trying to fix the problem myself, I conceded and called a professional. I didn't call Drainworks first-I called a competitor. That turned out to be a complete waste of time. I then called Drainworks. They were (Armando and Eric) on time, professional and respectful of my home. It wasn't an easy fix either but they were creative and got everything working again in a short period of time. I won't hesitate to cal them again.

    Answer from pro:

    **Thanks Michelle** We are very grateful for your review. It is rewarding for us to learn that you were so pleased with our service. We do look forward to being the plumbing and drain service providers you can rely on should you require our assistance again in the future.

    Reply created 11 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2013

    Plumbing Camera Inspection

    We have had a strange smell in our basement for months. We had other companies come through and no one was able to tell us what the problem was. We found DrainWorks Plumbing and we were so grateful! They managed to pin point our problem with a camera inspection in our pipes. Other companies we called did not have this service, so we never got a resolution to our problem. The team was on time, courteous and friendly. They were clean - they wore booties when they entered and lay down blankets in the work area. They were knowledgeable and clearly knew what they were doing and exceeded our expectations. Thanks for all your help!

    Answer from pro:

    **Thanks Laura** It was a pleasure reading your review to learn that with the services we offer, we were able to pin point and resolve the issue in your home. We are thrilled to have been of assistance and we thank you so much for sharing this review here for others to see. We do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 11 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2013

    Basement drain

    I had a basement drain that backed up. Matt arrived shortly after calling and did an inspection and snaking. He was very clear about the process and explained everything as well of the cost before proceeding. After his inspection he provided me with a clear explanation and estimate for the further work needed and encouraged me to seek other opinions and estimates as well, no pressure or hard sell which was appreciated. I would recommend Drain Works for anyone seeking drain works.

    Answer from pro:

    **Thanks Dan** We appreciate your feedback and value any referral you make on our behalf. At DrainWorks Plumbing, customer service is top priority, and we are glad to learn from your review that you appreciated our quick turnaround and our transparent, no pressure service. We do look forward to being the plumbing and drain service providers you wil continue to rely on should you require our assistance again in the future.

    Reply created 11 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2013

    Drain repair and plumbing

    We had Drainworks repair the cracked clay pipe under the house and driveway and replace all the plumbing under four sinks. Armando advised us about the extent of work on the drains that really needed to be done right away after a camera inspection. He was thorough and came back and showed me what they had done with a second in drain camera inspection. We were pleased with his professionalism and honesty. Phil did the plumbing on the drains. He came and gave us an estimate for the work and then proceeded to do it the same day with our approval. He was very thorough and we really appreciated the attention he paid to details. He even fixed something another contractor had done poorly for no charge. He was also a lot of fun having around. He is going to be our go-to plumber from now on.

    Answer from pro:

    **Thanks Raj** We certainly do appreciate the review and thank you for sharing this experience here for others to see. It is very rewarding to know that with both the plumbing and drain appointments, you found the service to be thorough, professional and honest with attention to detail. We truly do strive to provide top notch customer service, and we honour your positive feedback as validation of our efforts. Thanks for choosing DrainWorks. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 23 Jan 2013
Get in touch