Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2012

    Running Toilet

    We were very extremely pleased with DrainWorks and our plumber Philip (who was awesome - professional and funny too). The initial call was professional and next steps/expectations extremely clear - costs/payment options and time frame of appointment (including a call when 30 minutes away). This was definitely one of the most professional companies I've dealt with - which gave me confidence in their plumbing abilities as well. Toilet fixed!

    Answer from pro:

    **Thanks Jess** We are very grateful for the review. It is nice to know that you were happy with the plumbing services provided, and with our professionalism from start to finish. We do strive to provide top notch customer service, and we’re glad it shone through, leaving you satisfied. Thanks for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 8 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2012

    basement drain repair

    I hired drainworks to inspect and then repair a consistently backed up drain. They showed up on very short notice, used the camera to inspect and explain to me the possible problem, dug out a hole in my newly renovated basement, kept all dirt and mess to a minimum, moved the drain, filled the hole with concrete and showed me a final camera inspection - all in one day. They were fast, clean, informative, detailed and experienced. Without a doubt, the best plumbing company in the GTA. I highly recommend them.

    Answer from pro:

    **Thanks Bruce** It was a pleasure reading your review. Thank you so much for referring DrainWorks, without a doubt, as the best plumbing company in the GTA! We certainly do set our standards high and we strive to achieve such a classification. The greatest encouragement, is knowing how satisfied you were with our services. Thank you for choosing DrainWorks, we do look forward to being the plumbing and service providers you will continue to rely on.

    Reply created 8 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2012

    Drain camera, repair, snake

    Had a recurring floor drain backup problem so we called Drainworks to do a camera investigation. J-P was very helpful on the phone and scheduled Matt to come who was very professional and gave us some repair options. We chose to replace a section of cast iron pipe in the basement floor and again J-P was very helpful getting the excavation team out in a couple of days when it was the most convenient for us. Lou came out for the excavation setup and the crew got to work. They covered stairs/carpet with tarps to keep the mess to a minimum, were very neat with the broken up concrete. They finished with new concrete which was well finished. J-P scheduled a follow-up with Matt for the next day and he showed up as promised to do a camera of the new pipe section and a snake of the section that was not accessible before. After snaking a final camera showed that we finally had removed the obstruction causing the recurring problem. Not the cheapest repair, but everyone we dealt with was courteous, professional and helpful finding a way to resolve our drain problem.

    Answer from pro:

    **Thanks Peter** We certainly do appreciate you taking the time to share this experience here with others. It is very rewarding to learn that, from start to finish, you were happy with the courteous, professional and helpful service. Efficiency and Customer service is top priority at DrainWorks and it is nice to know that our efforts were so well received. Thank you for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you will rely on.

    Reply created 8 Dec 2012
  • Review from Janet Fanaki
    Rating: 5 out of 5
    Review left on 21 Nov 2012

    Snaking drain and toilet repair

    Matt came to our house to help with a blocked drain and constantly running toilet. He was quick and got the job done. Very happy customer. We've used Drainworks a number of times for various jobs in the house and would continue to call them in the future.

    Answer from pro:

    **Thanks Janet** It was a pleasure reading your review to learn that time and time again you are so pleased with the service received. We thank you for continually making DrianWorks Plumbing your choice for your plumbing or drain repair needs. Thank you again; we value your partronage.

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2012

    Main drain blockage

    Arrived promptly within 2 hours on a Sunday. The plumber, Matt, was very courteous and did the work needed after explaining all our options. We were very satisfied with the services.

    Answer from pro:

    **Thanks Carole** We appreciate your review and thank you for taking the time to share this experience here with others. It really is rewarding to know that you were so satisfied with our service. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2012

    Basement Plumbing / New Water Main & Pipes

    Frank and the rest of the Drainworks East team were phenomenal! Only glowing reviews from us. Very professional and able to accomodate to our time schedule. The work was thorough and well done. Always left the site clean, too. Highly recommended to all.

    Answer from pro:

    **Thanks Spellman Family** We are very grateful for the review and thank you for sharing these kind words regarding the positive service experience you had with DrainWorks. It is nice to know that you were so pleased. We certainly do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2012

    Plugged drain

    I am very pleased with the service from Drainworks. The service technician, Matt, was very professional, knowledgable and courteous. Matt reviewed options and costs prior to correcting the problem. All on a Sunday afternoon with no premium charge. I would certainly recommend Drainworks to anyone with a plumbing problem.

    Answer from pro:

    **Thanks Rex** It was a pleasure reading your review and learning just how happy you were with Matt’s professional, knowledgable and courteous service. Thank you for choosing DrainWorks, and thank you for any referrals you make on our behalf.

    Reply created 20 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2012

    Snaking out sewage drain

    DrainWorks initially dealt with our main sewage line 7 years ago. They cleaned it out (did not replace) but did warn us that tree roots would likely again cause future problems. This week we had a problem. We called Drainworks at the end of the day, and they arrived an hour later. They already had the history, and knew where the traps were located in our yard. 30 minutes later we were up and running, for less than we were quoted on the phone, as they were able to do the work from an easier location outdoors. This plumber (Matt) was as personable and professional as the first fellow we met 7years ago. Would highly recommend them.

    Answer from pro:

    **Thanks Alyson** We are very grateful for the review and thank you for taking the time to share this experience. It is rewarding to know that on both occasions you were happy with the quick, personable and professional service you received. Thank you for your patronage; we do look forward to being your plumbing and drain service providers should you require assistance again in the future.

    Reply created 20 Nov 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Nov 2012

    Draining basement

    Water flooded my basement and the kind at people at Drainworks fixed the flooding problem and were very nice to me and treated me well. I would recommend them to anyone who had the same problem I did

    Answer from pro:

    **Thanks Fran** We appreciate your review. Customer service is top priority at DrainWorks Plumbing and we are very happy to hear that our efforts were so well received. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 20 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2012

    Emergency Drain Camera

    Saturday night is not the time you really want to find your basement floor drains backing up (not that you ever do, really, but Saturday night is definitely not the time). Regardless, the dispatcher was friendly and professional and Matt arrived at our house well within the scheduled time. He was fast, efficient, and able to solve the problem with just the camera, preventing the need for more work. We've used them before and we'll definitely use them again!

    Answer from pro:

    **Thanks Jay** It was a pleasure reading your review and learning just how satisfied you were with the professional and friendly service you received. We strive to make customer service our top priority and it is rewarding to have our efforts acknowledged. We do look forward to being the plumbing and drain service providers you can continue to rely on and we thank you for your patronage.

    Reply created 7 Nov 2012
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