Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Oct 2012

    Sewer backup - Drain camera and snaking

    Overall, I was quite happy with the service I received from DrainWorks. I called them on a Sunday afternoon when my sewer line backed up, and they had someone come out within 3 hours to clear it out even though they were booked for the day. The service took about 1.5 hours total, including scoping, snaking, and reassembling my toilet. Their pricing is reasonable and the technician was courteous and willing to answer my questions about more permanent options to keep my drain lines free of tree roots before heading out to his next job.

    Answer from pro:

    **Thanks Julie** We do appreciate your review and thank you for taking the time to share your experience here with others. It is nice to know that you were so happy with the quick and reasonably priced service you received. We do look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.

    Reply created 10 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2012

    Replacing main waterline from cityline into the house.

    I am a first time home owner. When I ran into plumbing problems, I contacted my parents who recommended Drainworks, having used them several times with great satisfaction. They arrived promptly, gave a quote. The work was neatly completed exactly as had been outlined with even less digging than anticipated. Someone was always available by phone for advice when I ran into an emergency situation.

    Answer from pro:

    **Thanks Janie** It was an absolute pleasure reading your review to learn just how satisfied you were with the service you received from start to finish. It is especially nice to know that we were referred by your parents, and that our quality of service lived up to what you were expecting. Thank you so much for choosing DrainWorks and for continuing to refer our services here. We look forward to being the plumbing and drain service providers you will continue to repy on should you require assistance again in the future.

    Reply created 3 Oct 2012
  • Review from Water_grl Diamond
    Rating: 0 out of 5
    Review left on 27 Sep 2012

    Plumbing Repair

    Outrageous Menu Pricing! Poor Customer Service! Arrogant Condescending Office Manger! Drainworks Owner Hiding Behind Email Address! This company takes advantage of menu pricing on plumbing jobs no matter how small the job. $369 dollars to install a facet? $ 159 dollars to inspect a problem? And if you sign the proposed work order they will threaten to keep your deposit! Drainworks gives plumbers a bad name this is not a plumbing company! This is a sit behind a name jack up prices, up sell customers get rich business model approach! Beware and stay clear! Find a local plumber and keep an honest tradesman in business. One Very Un Satisfied Customer..

    Answer from pro:

    We would like to look into your concerns, however, despite our best efforts, we cannot find a client that matches the job specifics or date in your review. In addition, HomeStars does not provide any information pertaining to the review(er). With that being said, to ensure we can effectively address this, please contact us anytime as we take great pride in providing the highest level of service, as evidenced by our 1100+ reviews. Our number is 416-233-6699.

    Reply created 6 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Sep 2012

    roots in drain

    After a blockage in the sewer drain and a call they arrived with the hour on a Sunday and had it unblocked in no time for less that they hdd advised me it would cost. The work in replacing the old drain was prompt and they were considerate not to make a mess and they cleaned up afterwards. Everything was fully explained. Well Done

    Answer from pro:

    **Thanks William** We certainly do appreciate you taking the time to share these kind words regarding the positive service experience you had with DrainWorks. It is very rewarding to know that our efforts to be efficient, cleanly and detailed left you content. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 3 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Sep 2012

    camera inspection

    Great service. Another company said pipes were cracked, drainworks tech Matt explained the problem, verified pipes were okay and took the time to help us understand how our system works. Solved the problem and saved us from a company that was trying to rip us off. Thanks Matt!

    Answer from pro:

    **Thanks J** We are very grateful for the review and are so happy to hear you were pleased with the service you received. Customer service is top priority and we look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.

    Reply created 3 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Sep 2012

    Drain Cleaning

    Called up Drainworks (Mississauga) on Sunday, not expecting to reach anyone. Massimo answered and said appointments were full for the day but that he would call as soon as something opened up. (It was not an emergency.) Sure enough he called back a couple of hours later and Matt came by to clear out the drainpipe. He told me how much it would be upfront and that's how much I paid. He didn't leave until everything was okay.

    Answer from pro:

    **Thanks Al** We are very grateful for the review. It is nice to know you were happy with the quick and efficient service you received. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 26 Sep 2012
  • Review from Richard From Toronto
    Rating: 5 out of 5
    Review left on 15 Sep 2012

    Drain Inspection/Clearing

    I called a few Drainage/Plumbing Contractors that I researched off the Internet and found DrainWorks to be the most responsive and professional in handling my call and listening to my problem. The 2 gentlemen (Lou and Eric) that came to my home (Sept. 11, 2012) were extremely polite, courteous and professional. They attentively listened to my issue (overflowing catch basin) and offered simple and cost effective remedies to solve my problem. They walked me through the remedial steps of their plan to ensure I understood what they were doing, and showed me the problem once encountered. Problem has been fixed as all was flowing with yesterdays rain. The BEST compliment I could give these guys is that, if I had a Plumbing/Drainage company, I WOULD HIRE THEM TO WORK FOR ME! Thanks Lou, Eric and DrainWorks! Richard S.

    Answer from pro:

    **Thanks Richard** We are very grateful for the review. It certainly is a compliment to read how satisfied you were with our service from start to finish. Thank you so much for sharing your experience and for choosing DrainWorks. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 26 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2012

    replace water intake pipe

    When I suddenly had to replace my galvanized iron water intake pipe because the city was installing a water meter, some work was being done at a neighbour's by DrainWorks. The neighbour gave me a great recommendation for DrainWorks and I was relieved to be able to hire a company I could trust and one that is very capable. This company works hard to maintain its good reputation. Its work was fast, well done, and amazingly neat. I am really pleased to know of a company that I can trust for future work. I think that for most people that sense of trust is really important.

    Answer from pro:

    **Thanks Sharon** It was an absolute pleasure reading your review and learning just how satisfied you were with our service. We do look forward to being the plumbing and drain service providers you will continue to trust and rely on. Thanks again for choosing DrainWorks and for sharing your experience with us.

    Reply created 26 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2012

    Scope external drain pipe. Remove old trap

    We wanted to check for tree roots in the external drain. The drain itself was fine, discovered on scoping it via fibre optics. The house is of an age that the house itself had a single trap, and it had roots in it. We had this unit taken out, and replaced with current piping and such. DrainWorks did a terrific job on both the scoping and the trap aspect of the work. All that was done was clearly explained, and we had ample time to ask questions and receive clear explanations. Well done, DrainWorks!

    Answer from pro:

    **Thanks Tom** We certainly do appreciate you taking the time to share these kind words regarding the positive service experience you had with DrainWorks. Customer service is certainly our top priority and it is so nice to hear that our efforts were well received. We do look forward to being the plumbing and drain service providers you can rely on.

    Reply created 26 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Sep 2012

    Drain Clogged

    Called Drainworks and told them my problem, they diagnosed it and suggested that a team come to house the next day. However they were able to come the same day. Very professional crew, explained the problem, explained how they woudl fix it, and they did a great job. Thanks Lou and Eric

    Answer from pro:

    **Thanks Tim** We do appreciate your review and thank you for taking the time to share this review here for others to see. It is wonderful knowing you were so satisfied with the professional service you received. Thanks for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 7 Sep 2012
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