Drain Works Plumbing reviews (1701)

**Thanks Anne & John** We certainly do appreciate you taking the time to share this review on DrainWorks’ service. It is especially pleasing to know that you were so happy with the service from start to finish. Thank you in advance for any referrals you make on our behalf. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks.

**Thanks Brian** We are very grateful for the review. It is wonderful to read that you were so pleased with the service. Customer service is our top priority, and it is nice to know that our efforts were well received. Thank you for sharing. We look forward to being the plumbing and drain service providers you can rely on.

**Thanks Peter** We appreciate your review and are glad to hear that you were happy with the extremely professional and polite service you received. It is nice to know we were of assistance to you and your parents. We agree that you should always go over what you want done before any work begins, which is why we are confused by your complaint regarding price. A price was given to you over the phone when the appointment was booked and again when the plumber arrived onsite before beginning. It is only with our customer’s approval that we proceed with any work. Thanks again for choosing DrainWorks; we do look forward to hearing from you should you require our assistance again in the future.

**Thanks Paul** It was a pleasure reading your review and learning just how satisfied you have been with the professional and efficient service you have received. We strive to make customer service our top priority and it is rewarding to have our efforts acknowledged. We do look forward to being the plumbing and drain service providers you can continue to rely on and we thank you for your patronage.

**Thanks Yosh** We appreciate the kind words, and are happy you found our service great. In addition, it's very satisying to hear that you like our policy of providing an accurate arrival time as well as the details for the work, upfront. In regards to the additional cost for the removal of the toilet, there is no way to give an exact price for a job over the phone, as there are far too many variables to consider with any given job. In your case, it was described it as a plugged bathtub, when booking the call, however, it turned out to be a larger main sanitary line issue, which we adressed for you with multiple services, which is the reason for the increase in cost. We certainly wouldn't have wanted to have you remove the toilet needlessly, hence the assessment once our technician was onsite. Thank you again for the wonderful review. We truly appreciate the feedback.

**Thanks Scarlett** We appreciate your review and thank you for sharing these kind words regarding the positive service experience you received. We look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future. Thanks for choosing DrainWorks.

**Thanks Meaghan** It was an absolute pleasure reading your review. Thank you so much for taking the time to share your experience here with others. We certainly do value your patronage and look forward to being the plumbing and drain service providers you continue to rely on.

**Thanks Jake** We’re thrilled to hear that you had another pleasant experience with us, especially after a previous negative experience with one of our competitors. It’s always rewarding when a customer appreciates everything we do to deliver a first rate experience to them, be it punctuality, being friendly and courteous, or taking extra precautions to ensure your home stays clean while we are there working. As we had clarified in our follow up phone call to you, the camera inspection was an additional $155, not $300, but as you said in our conversation, it certainly is a great value, and provides the home owner with accurate information as to the state of their drain line, should they want it. We always offer camera inspections on sanitary drain line calls, simply to ensure our customers are fully aware of any underlying problems that may go undetected, otherwise. Also, we’re glad that you appreciate our transparency in encouraging our customers to post reviews on us; good or bad. It helps us grow as a company and enables us to understand the needs of our customers. Thank you for recommending us so highly, and for choosing to donate to Sick Kids; we firmly believe that this is truly a win for the children, our customers, and us as a company.

**Thanks Greg** We appreciate your review and thank you for your patronage. It is nice to know that you are continually impressed with Phil’s friendly, honest and efficient service. Thank you for choosing DrainWorks. We look forward to being the plumbing and drain service providers that you can rely on, should you require assistance again in the future.

**Thanks Camilla** We are very grateful for the review. It is rewarding to hear that you were happy with the courteous, quick, professional and detailed service you received. Customer service is our top priority and we thank you for sharing this experience relaying the effectiveness of our efforts. We look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.