Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1700)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2012

    Flooding in basement - replacing trap

    We moved into our 1920s-era semi-detached house about five years ago and have had fairly regular back-up issues, usually after heavy rainfalls. The worst was after a summer storm a couple of years back and we had six inches of water in our (thankfully unfinished) basement. Being new homeowners (and not knowing any better) we would call Roto-Rooterto snake the drains, but the problem always came back. In September, after a friend recommended Drainworks, we had them come by to snake the drain. Boy, were these guys a step above our expectations. Not only were they on time, they explained the likely problem - the trap near the front of the house - and gave us an estimate. We didn't go through with it then, but we just had a much more unpleasant backup this past week. Sewage. So we called again, and Armando came by and was an absolute pro. We knew we had to get the work done, and he and his team were terrific. As it turns out, our trap had basically disintegrated - the guys just had to pick up the pieces after they dug. No wonder we had problems. It's a sad state in the world of contracting when folks who do what they say they'll do, at the price they say, are the superstars, but there you go. When we get our basement finished we'll be calling these guys first to take out the rest of our clay pipes. Recommended 100%.

    Answer from pro:

    **Thanks LG** It was an absolute pleasure reading your review. It is also extremely rewarding to learn how satisfied you are with our service and how appreciative you are of our efforts. Thank you for the 100% vote of confidence. We look forward to hearing from you whenever you require any plumbing or drain related assistance. Thanks for choosing DrainWorks.

    Reply created 21 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2012

    Some new pipework and much digging after removal of blockage

    Workmen came within 2 hours, assessed the sewage back-up problem; work was completed the next day . Minimal mess , efficient. They also recommended a clean-up company who will look after disinfecting and replacing damaged carpeting once the initial repair work(cement)has dried.

    Answer from pro:

    **Thanks Elizabeth** We certainly do appreciate your review and thank you for taking the time to share this experience here with others. We look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 21 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Feb 2012

    clogged drain

    had blocked up sewage drain replaced from front of house to middle of basement drain replaced because of clay drain filled with tree roots,, trhey did a professional and clean job,, very happy with their service,,

    Answer from pro:

    **Thanks Happyguy Bloordale** We are very appreciative of the review and thank you for taking the time to share this experience here with others. It is very pleasing to learn that you were so happy with our professional and clean service. We do look forward to being the plumbing and drain service providers you can rely on. Thanks for choosing DrainWorks.

    Reply created 7 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Feb 2012

    pipes from house out to street and sewage smell in basement

    We choose to try them after reading a ton of reviews that seemed too good to be true. They were. These guys are amazing. They were here 1 day after I called in. Their prices are good and their service is crazy amazing. From the person answering the telephone to the guys digging up my front yard to change pipes. Everyone was so nice it really made a huge difference from other companies I've used. When you call in after hours you reach them, not an answering service. They knew exactly what to do and did it so fast. My basement has had a bad smell since I bought the house 6 years ago. They found and fixed the problem within a day. I had renovators here for 6 mths that couldnt fix it. This is the 10th house I've owned and I only wish I found them sooner. I can't say enough about them. YOU WILL NOT REGRET IT. Two problems, fixed in 2 days. They even cleaned up after themselves and my basement floor was cleaner than before they came. I will not even think of calling anyone else ever again. Thank g-d for this fantastic company!!!

    Answer from pro:

    **Thanks Elayne** It was an absolute pleasure reading your glowing review of the service you received from DrainWorks. It is so rewarding to learn just how satisfied you were with the service. It is especially nice to know we were of assistance and solved a nagging issue you had to live with for so long. Thank you so much for the vote of confidence and for referring DrainWorks. We do look forward to being the plumbing and drain service providers you can rely on.

    Reply created 8 Feb 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2012

    drain replacement

    Had a sewage back-up. Technician showed up early, assessed the situation (tree roots blocking clay pipe), clearly explained the options and arranged for the job to be done first thing the next day. Crew was professional, punctual, neat, and was followed by a thorough final inspection. Would definitely call them again.

    Answer from pro:

    **Thanks Drew** It was a pleasure reading your review and learning how satisfied you were with the professional, punctual, neat and thorough service you received. It is rewarding to know that our efforts at making customer service top priority were recognized and well received. Thank you so much for choosing DrainWorks, we look forward to being the plumbing and drain service providers you will rely on.

    Reply created 31 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2012

    Drain cleaning - Fantastic experience

    We contacted drain works to inspect our sewer drains and investigate the cause for the backup. Within a couple of days they had a service guy come out and take a look. They took the time to explain everything that was wrong and make many different suggestions on how to correct the situation. They did a fantastic job, very clean, knowledgeable and did the job on time and on budget. Would definitely recommend drain works to all my family and friends. 

    Answer from pro:

    **Thanks David** We are very grateful for the review and are so happy to hear that you found the service fantastic. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you can rely on should you require assistance in the future.

    Reply created 31 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2012

    Clearing of sewer drain.

    I used Homestars to find this company and had a great experience. Our drain in our basement was backed up mid-day Saturday. We were able to make contact with the company immediately and had someone at our house less than 2 hours. They offered to take a video of the pipes to do a diagnostic along with clearing the pipes. It was a bit more money then just having the drains cleared but this gave us a better idea of what we may need to deal with in the future. We have a problem with tree roots which were cleared and given options for future prevention if we wish. We can't afford anything but the basics and this was done with no pressure and we were treated as any customer spending a lot more money. I would not hesitate to recommend this company.

    Answer from pro:

    **Thanks Victoria** We are very grateful for the review and thank you for sharing this positive experience here with others. It is nice to know that you appreciated our immediate response time, and our friendly and efficient service. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you can rely on. Thanks for choosing DrianWorks.

    Reply created 25 Jan 2012
  • Review from Kevin Diamond
    Rating: 5 out of 5
    Review left on 18 Jan 2012

    FANTASTIC HOME PLUMBING TUNE UP

    WE NOW HAVE A PLUMBER FOR LIFE!! Search no Further. CHRIS was sent for a kitchen sink tap repair. Done. Subsequent to the repair Chris addressed the entire homes plumbing integrity. The overall value and professionalism left me with a wonderful feeling of. confidence that every aspect of the complete plumbing system was addressed. Chris immediately found many small however potentionally hazardous imperfections within the aging plumbing. He reinstalled a new cartirage into the 2nd floor shower making a nagging moisture drip obsolete. This was a tricky application only a seasoned professional should tackle . Yet Chris put his head down working hard constantly to make himself, his company and his customer proud. This kind of service does not grow on trees. It comes from many years of experience. Coupled with a dedicated man who has made his carrier his life. THIS IS WORKMANSHIP AND CUSTOMER SATISFACTION AT IT'S FINEST. I found DRAIN WORKS from homestars and consistently homestars provides the best experience and value for our home. CALL DRAIN WORKS IT WORKS

    Answer from pro:

    **Thanks Kevin** It was an absolute pleasure reading your review. Thank you so much for taking the time to post such a detailed account of the service you received. It is rewarding to know that you were so satisfied with Chris’ thoroughness. We certainly do look forward to being the plumbing and drain related service providers you can rely on, for life.

    Reply created 25 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jan 2012

    Unclog sewer drain

    Overall I was pretty satisfied with the work. A little on the pricey side, but hey, they were quick and professional so you gotta pay a little for that. They showed up right in the middle of the quoted time range on a Saturday, put the camera down the drain and cleared the blockage in under 1 hour. Best thing is I could SEE the cleared drain and rest easy.

    Answer from pro:

    **Thanks Carmen** We certainly do appreciate you taking the time to write this review regarding the service you received from DrainWorks. It is rewarding to know that our efforts to be efficient and professional were appreciated and left you satisfied. It is important to note though that our pricing is in line with industry standards. We look forward to hearing from you again for any plumbing or drain related assistance that you may require in the future.

    Reply created 18 Jan 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 10 Jan 2012

    backed up sewer

    We had Drainworks in to assess a backed up drain. They came promptly and provided a temporary fix for the problem, identified the underlying problem and provided a writte quote to do the work. Before we could act on it, the drain backed up again, spewing sewage in our basesment. So we called Drainworks again. They agreed to send a crew to dig and fix the problem the same day, but their offer was contingent on getting a signature--if they didn't get it within one hour they would not send a crew. The signature part was difficult since we didn't have a working scanner. We offered to send authorization in the form of an email and credit card number, referencing the written quote that we already had and they still had on their system....We would follow up with the signature before the crew started work. Not good enough. They would not even commit to sending the crew unless they had a signature within their arbitrary one hour time frame. Maybe someone should tell them that people do all sorts of things online without a signature, like getting a credit card. Very unprofessional, unsympathetic and just plain old fashioned. I will never call them again.

    Answer from pro:

    **Kerry** DrainWorks’ initial visit to your home was on December 22nd, 2011. We did provide a quote to fix the problem, and you declined to proceed at that time. You were also made aware that should you decide to proceed with the quote, signatures and a deposit would have to be obtained first, and not to wait until you backed up again. Then, 19 days later, you called our office for an immediate go ahead on the quotation because the problem returned. DrainWorks, with much effort, was able to accommodate you same day, but as with any contract, signatures and a deposit are required; an email is not a binding document. The only reason the signatures and deposit were required so quickly is because you wanted the work to begin right away. You were offered other start times for after you provided the signatures and deposit at your leisure, but you refused. You wanted the work to begin right away with no signed contract, and this is in no one’s best interest, no matter how modern the times are. If it is your personal preference to deal with a company that does not obtain a signed contract before work begins, then that is your choice, but to give DrainWorks a 0 review for not adhering to how you wish business was practiced, is preposterous. Next thing you know HomeStars will accept a 0 score from someone who prefers a different colour of uniform.

    Reply created 11 Jan 2012
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