Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from Khaleel Mohammed
    Rating: 5 out of 5
    Review left on 6 May 2011

    Replaced Damaged Sewage Drain

    We had water coming into our basement thru the floor drain. It turned out that tree roots had broken the sewage drain under the lawn in front of the house. The DrainWorks team provided candid, efficient, and thorough work during the entire repair process. They took care to explain the what was to be done, showed us the progress, and they stood behind the work with a lifetime guarantee.

    Answer from pro:

    **Thanks Khaleel** We are very grateful for the review and thank you for sharing such kind words on the positive service experience you had with DrainWorks. It is nice to know that we were of assistance and we look forward to being the plumbing and drain service providers you can rely on.

    Reply created 7 May 2011
  • Review from John Walker
    Rating: 5 out of 5
    Review left on 3 May 2011

    Floor drain backing up

    Our floor drains in our basement were backing up everytime we did Laundry. The problem was with our outside trap (an older unnecessary system). We had Drainworks come out a remove the old system and put in a straight pipe with two access points for easy future snaking to the road or into the house. Even though they had a dig down for the pipe replacement, everything was restored to almost the way it was before the came to dig. You could hardly tell they were there! They also let me know I had a pipe from the trap to the road that was full of tree branches. Initially, this was going to be an extra cost to replace that pipe, but Drainworks did extra work to determine where the property line was likely to be and let me know that the issue was on city pipes and would be the responsibility of the city - saving me money. Drainworks could have easily charged me additional money to replace this pipe but showed they were really on my side. I would recommend these guys to anyone. Not having the field guys on commission is the right way to go. You can belive that what they tell you is in your best interest!!

    Answer from pro:

    **Thanks John** It was a pleasure reading your review and incredibly rewarding to learn just how satisfied you were with the service DrainWorks provided. Thank you so much for sharing this experience. It is nice to know that our efforts were well received. Thanks for choosing DrainWorks. We look forward to being the plumbing and drain service providers you continue to rely on.

    Reply created 6 May 2011
  • Review from PaulWerk
    Rating: 5 out of 5
    Review left on 29 Apr 2011

    drain backup

    I live in an old house and our basement shower drain backed up when the main floor toilet was flushed. My first experience was with a company endorsed by television celebrity. Perhaps it was the unprepossessing appearance of my house (or of myself,) but the rather brusque technician seemed anxious to leave as soon as he arrived. After an extremely cursory inspection he suggested I call another company because it would be "cheaper." Puzzled and a little offended, I called Drainworks next. I would have to say the experience was quite positive. Matt the technician arrived within the scheduled time, diagnosed the problem and carefully outlined my options. He was knowledgeable, respectful and quickly found and removed the blockage - a tree root - from my drain. I appreciate that Matt took the time to answer all my questions and concerns and I learned a lot of interesting things about drains, clogs and pipes during the process. As I understand it, Drainworks has a force of permanent salaried employees rather than ones working under contract or commission. This probably makes for a less pressurized environment and lessens the temptation to up-sell on the part of the tradesman. In any case, I am pleased that Matt remedied a stressful and unpleasant problem in such a timely and gentlemanly fashion.

    Answer from pro:

    **Thanks Paul** We certainly do appreciate you taking the time to share this review of the positive experience you had with DrianWorks. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 9 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2011

    Plumbing Repairs

    Drainworks provided outstanding service. They completed a variety of plumbling-related repairs at our home. The workers were polite, arrived on time and completed the jobs thoroughly with a professional attitude. Highly recommended!

    Answer from pro:

    **Thanks Linda** We appreciate your review and thank you for taking the time to share your experience. It is certainly a pleasure to know that you were so satisfied with the service provided. It is also great to know that DrainWorks is so highly recommended by you. We look forward to being the plumbing and drain service providers you can rely on should you require our assistance again in the future.

    Reply created 20 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2011

    A drain back-up caused minor ground water pooling in basement

    Returning home to find water pooling onto our basement floor was disconcerting. One quick call to DrainWorks and their dispatcher assured us he would have a plumber sent out within a very short time frame. Not only did Jeremy arrive prior to the expected time, he methodically located the issue, set to work on fixing it (he came fully equipped), and ensured no other issues were compounding the problem. Jeremy was courteous, fast, willing to explain his findings and a pleasure to deal with. Because of DrainWorks and Jeremy, there was no damage to our home. From the moment of our call, all matters were handled with the upmost professionalism. If we ever need to call someone in the future it will definitely be DrainWorks!

    Answer from pro:

    **Thanks Karasiuk** It was a pleasure reading your review and learning how happy you were with our service. It is rewarding to know we could be of assistance. Thank you so much for the wonderful review. We do look forward to hearing from you should you require any drain or plumbing assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 20 Apr 2011
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 4 Apr 2011

    replacement of back flow valve

    Drainworks replaced my backflow valve in 2009. In 2010 my basement flooded and my insurance company cancelled my coverage right after that. I called Drainworks to determine why the backflow valve they installed did not prevent the flood and the technician, Armando, said it was because I did not clean my back flow valve. My next door neighbour who also had his valve replaced by another company at the same time did not experience any problems, This year I hired another drain service company to clean it as recommended by Drainworks. They said the flapper on the valve did not close properly and that it why water backed up into my basement. I called Drainworks to check it out and they admitted that it did not move freely. They tried to clean it but it still does not fuction they way it should. They are not willing to replace it, they are blaming the manufacturer. I have the other drain company paperwork and Drainworks' paperwork admitting that it does not close properly. I have written a registered letter to Mr. Terry Cord, the President, and left messages and he has not called back or contacted me. I can no longer get flood insurance because of that and if I have another basement flood the repairs will cost me $20,000. Drainworks DOES NOT STAND BEHIND THEIR SERVICE! This is in response to Drainworks response to me of April 4, 2011 about the backflow valve that they installed in 2009. It is obvious from your response that you do not stand behind your service as you are putting the responsiblity on the City of Toronto and the manufacturer. You should have tested the backflow valve before installing it. As I mentioned in my review, I hired another company, New Canadian Plumbing, to professionally clean my backflow valve as you indicated is required at a cost to me of $200 (which I was prepared to pay each year to maintain it). They are the ones that initially detected the problem with the backflow valve that you subsequently inspected. In conclusion I am now forced to have to my new tiled floor ripped up and a new back flow valve installed at my own cost, after only a year and a half of having it installed by Drainworks. I selected your company from the Homestars site because you claim great customer service and guarantee of your work. If you truly stood behind your service you would replace the backflow valve. All I can say is BUYER BEWARE.

    Answer from pro:

    Nelly, you neglect to mention a few important things here. Firstly, even before you agreed to proceed with the installation of the backwater valve, you were advised in writing that there was no guarantee of future back ups after the installation. You signed this written disclaimer indicating your comprehension of it. Secondly, the service you hired DrainWorks for was for the installation of the backwater valve. As this is a city approved mechanical device with a city funded rebatable program, the installation required a city plumbing inspector to check our workmanship for proper installation, along with full functionality. The city inspector passed our work, which is why you got your rebate from the city. Lastly, you were made aware in writing that the backwater valve needed to be cleaned and maintained, and that it was your responsibility to do so. Again signatures were obtained indicating your comprehension of this. DrainWorks cannot be held responsible for a device we do not manufacturer or the cleaning and maintaining of the device as it is a service we do not offer, and our workmanship was already approved by the city plumber to be fully functional. Your complaint should be either with the city that approved the work, the manufacturer of the backwater valve itself, or the company you hired to clean and maintain the device. It is also important to note that we did send a supervisor to your home to discuss your concern and document everything in writing. However, while onsite, you ignored the disclaimers that you were previously made aware of, and you refused our written documentation. Our response as a company to your concern was communicated in person on that visit; requesting a phone call after that face to face meeting, is a step backwards.

    Reply created 4 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2011

    Unblocking of shower

    Drainworks said they would call to confirm the appointment time and they did. Lou turned up at precisely the agreed time. The work was done in a timely manner. Lou was prompt, professional, knowledgeable and left our bathroom in the same state he found it. He told me what he was going to do, how he was going to do it and what it would cost. Furthermore, Lou helped me understand how to the problem was happening and how to avoid it from occurring again. Thanks Lou and Drainworks.

    Answer from pro:

    **Thanks Leigh** We definitely appreciate your review and thank you for sharing this experience here with others. It is rewarding to know that you were so satisfied with the service provided. We look forward to being the plumbing and drain service providers you can rely on. Thanks for choosing DrainWorks.

    Reply created 4 Apr 2011
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 16 Mar 2011

    Water hammer correction

    I give drain works credit for being on time and doing what they said they would do, but they ripped me off big time. Firstly, the job their guy was 99% sure would get fixed (attaching shock arrestors on my washing machine to stop water hammer) didn't actually do the job, but the price they charged was astronomical for the actual labour. I decided to go with the arrestors in the hopes that they would do the trick. I agreed to the price (and even questioned it at the outset) as I figured (even got the impression from the guy) that I was looking at a couple hours work and maybe some soldering etc. The price included "labour and parts". After the first 15 minutes at my house the service guy had to go and get some parts. He came back around 45 minutes later and started the work. The work was essentially attaching the arrestors where the waterlines connected with the washer (he also did the kitchen sink). There was no soldering, no special skills needed as the parts simply screwed on from bothh sides. The actual labour was about 30 minutes. If you include the 15 minutes it took to scope out the problem initially and the 15 minutes or so at the end when he tried to figure out where the hammering was still coming from, it was maybe an hours worth of actual labour. When the guy finished the job I asked if that was the price he was actually going to charge me considering a) he hardly spent any time actually doing the work b) didn't actually fix the problem. I have to say that it is not the fact that the problem didn't get resolved, moreso than the fact that I paid $750 for an hours labour and maybe $100 in parts. I was told that I had agreed to the price ( that he had set). And he couldn't change it. When I called the office to complain, I was told that was the price i agreed to. My argument was that there was hardly any actual labour done and it should be adjusted. $500 an hour for a plumber is a little steep. They don't itemize their work- they simply say here is the price all in. Being a layman when it comes to plumbing, I figured the price was so high because they would need to do some skill work for a couple of hours. When I saw what was actually involved I felt like I was getting taken. The guy must have known what work was involved when he set the price and I stupidly trusted that the price was going to be fair for the work that was being done. That is the bottom line. When I called the office to complain about the price John-Paul assured me that they don't change the price and that they gave me a price for the job and if it had taken 9 hours that would have still been the price. I'm not stupid, but I guess I am a little too trustworthy. These guys knew exactly how long the job was going to take. My house is 7 years old and in very good condition. When they quoted me a price they knew exactly how long it was going to take (certainly not 9 hours) so the argument that the price was for " the job", however long it took is bunk. John Paul also claimed that the charges were for the 3 hours it took to complete the job which is also crap. I picked drain works due to the good reviews and the fact that they claim to have all the parts in their "warehouse on wheels" trucks they drive. The 15 minutes it took for the service guy to figure out what he wanted to charge me beforehand, the 45 minutes it took him to get the parts and the 10 minutes afterwards to finalize the financial gouging are not, in my books, part of the "on the clock time". If you are being paid to do a job, you show up with the parts ready to work. Don't charge me for the time it takes you to get your act together. All in all, I understand it is buyer beware. That doesn't mean that Drainworks can't right a wrong - and that would be the true test of good customer care. They didn't give a crap after they had my signature on the estimate. The fact that they don't itemize the charges on the invoice allows them to make up any price they want. I believe in paying for services rendered - I have absolutely no qualms about it. But when a job is so simple and uncomplicated they should be charging a fair price. Learn from my lesson and avoid DRAINWORKS

    Answer from pro:

    Damien, we “arrived on time and did exactly what we said we were going to do”, which you expressed in your review. Also, as you stated yourself, the option you chose was one that you “hoped would do the trick”. As documented on your invoice, we made no guarantees or claims that it would solve your issue, and discussed this at length with you prior to commencing with the option you chose. When we left the home, we had tested our work, and the issue was remedied; as far as our Warehouse on Wheels, we do carry several models of toilets, faucets, fittings, piping, etc to complete most jobs on the spot, without ever having to leave your home, but we cannot carry every single item that is required for every possible plumbing scenario or multiples of every single item(as was needed on your call); that would require a transport truck. Also, we’ve looked into our G.P.S records, and our plumber did spend a total of 3 hours on your call, not just over an hour as you stated. Damien, to summarize, you called us for an issue, we arrived at your home, and discussed everything thoroughly with you, including pricing and possible scenarios pertaining to what you wanted done, we then did exactly as discussed and did so in a timely manner; there was never any mention of a certain amount of time associated with the price we gave you, only that we would address your issue for the price given, no more and no less, whether it took 1 hour or 5 hours.

    Reply created 17 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Mar 2011

    Plumbing Repair

    I had Drain Work at our home to fix my hot water heater plumbing. Before calling Drain Works I called two different companies. Plumber from other companies could not figure out about the problem. However, It took Drain Wrok plumber about 20 minutes to figure out the problem. I think this company knows about there work. I think plumber from Drain Work are knowledgeable. Thanks

    Answer from pro:

    **Thanks Juli** It was a pleasure to read your review. Thank you for taking the time to share your experience with DrainWorks. It is definitely rewarding to know that we were able to diagnose and solve your issue. We look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.

    Reply created 16 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2011

    Had back up in my sink drain.

    I recently had Michael in to work on my sink that was backed up. He was able to clear things up quickly and took me through the whole process. He is very pleasant to work with and I would use this comany again in the future for sure.

    Answer from pro:

    **Thanks Ian** We are very grateful for your review and are very excited to learn that you were so happy with the service provided by Michael. Thank you for sharing these kind words regarding his service at your home. We do look forward to being the plumbing and drain service providers you can rely on.

    Reply created 9 Mar 2011
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