Faulkner's Appliance Specialists

Rating: 4.7 out of 5

Faulkner's Appliance Specialists reviews (148)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2018

    New Refrigerator

    Michael had a great problem solving mindset and a "can do" attitude. Found a smaller fridge that would fit a tight spot, reassured me that the delivery team would remove doors and get it into place. The delivery men were excellent -- knowledgable and helpful. They even reinstalled an interior door for us. So glad I discovered Faulkner's!

    Answer from pro:

    Thank you for the kind words Michael has been a great addition to the team in recent years! Keep us in mind for future purchases we aren't going anywhere

    Reply created 23 Feb 2018
  • Review from Loraine
    Rating: 5 out of 5
    Review left on 15 Feb 2018

    Appliances

    I have purchased all my appliances from this family owned business for over 30 years. Honest, knowledgeable, friendly and helpful. I never hesitate to recommend them the friends, family and on social media!

    Answer from pro:

    Thank you for the kind words we appreciate the nice feedback! We strive to be the best.

    Reply created 16 Feb 2018
  • Review from Customer of Faulkner's Appliance Specialists
    Rating: 0 out of 5
    Review left on 7 Feb 2018

    Beware: Terrible Customer Service

    Terrible experience - we've shopped here twice but the second time we were treated so rudely by the owner Gord that we will never shop here again. Once they have your money, follow up customer service is not a priority.

    Answer from pro:

    A zero star review without any details seems to be bit unfair. Please call us to discuss what went wrong and we will make sure to make it right. I am very sorry for the experience you had.

    Reply created 10 Feb 2018
  • Review from Connie
    Rating: 5 out of 5
    Review left on 1 Feb 2018

    Satisfied Repeat Customer

    I am a repeat customer over the past 19 years - washer, fridge, dishwasher and stove. Staff are friendly and knowledgeable. Delivery and installation has always gone smoothly. I would highly recommend Faulkners.

    Answer from pro:

    Thank you for the amazing feedback we will continue to strive for good customer service!

    Reply created 10 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2018

    Excellent Service/ company

    Faulkners is the best Appliance Store in Toronto. Honest, Trustworthy and superb value for money. We had a great experience working with them. Gord is hugely knowledgeable of all brands and appliances. It made our decision a lot easier. Would recommend to anyone!

    Answer from pro:

    Wow! Thanks for the great review we will sure to keep making our customers 100 % satisfied.

    Reply created 1 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2018

    Very satisfied, thank you

    Faulkner's were very polite, informative and professional in all our interactions with them. They did exactly what they said they would do, and were a pleasure to deal with. Many thanks, I highly recommend them.

    Answer from pro:

    Thank you Rob it was a pleasure dealing with you and hope to see you back at Faulkner's soon!

    Reply created 1 Feb 2018
  • Review from Customer of Faulkner's Appliance Specialists
    Rating: 5 out of 5
    Review left on 11 Jan 2018

    Always the best

    I've gotten 3 appliances from them now, over the past 5 years - washer, dryer, range. They seem to stock only appliances they know to be of good quality and not likely to break down. They have good appliances at a variety of price points and always have the features I'm looking for. Delivery and installation has always been smooth, too.

    Answer from pro:

    Thanks for the great response we love hearing about our satisfied customers!

    Reply created 1 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2017

    Amazing staff & service!

    I recently purchased a full set of kitchen appliances with help (and much patience) courtesy of Michael and Gord. Not only were they able to work within my budget, they kindly ordered from a manufacturer they don't typically carry, then rushed the order to fit with my contractor's schedule! From consideration to purchase through delivery the team at Faulkner's were amazing and I can't thank them enough! I wouldn't hesitate to recommend them to anyone looking to purchase new appliances.

    Answer from pro:

    It was a pleasure doing business with you! I'm glad that it all worked out here at Faulkner's and we will continue to serve our customers the same way we treated you.

    Reply created 8 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2017

    Oven and steam oven delivery

    Faulkner was great every step of the way, from ordering to estimating very reasonable delivery date to delivery. Faulkner himself was in touch and everything about the process was flawless.
  • Review from Customer of Faulkner's Appliance Specialists
    Rating: 1 out of 5
    Review left on 23 Oct 2017

    Kitchen appliances

    We bought most of our kitchen appliances at this store five months ago and based on the homestarts reviews, we thought it was a good business. We made a BIG MISTAKE we've had numerous issues with the Samsung refrigerator and AVG wine cooler. We have spoken several times about the poor quality (noisy, poor ice maker, doors do not open properly) of the products and they have asked to call Samsung and AVG's customer service and they haven't done anything to fix the problems because it is just the way "the products are". Faulkner's appliances do not stand behind their recommendations as we followed them. The quality of these two products is bad, at least in larger companies you can ask for your money back or exchange products but not in this company. After writing this I hope they pay attention to us and help us the resolve the issues. For sure next, we are going to buy appliances at a larger store where they have the 21st-century customer service.

    Answer from pro:

    We are sorry for the problems that you had with your appliances but we tried our best to support you along the service route and generally we do have great experiences with both of the items you had problems with. You have to understand we are dealing with the big manufactures and we do have get the support through them. We wish we could of replaced the units right away but we need authorization from the suppliers as well. Please note we did say if service was not smooth with the wine cooler we would replace it no questions asked.

    Reply created 24 Oct 2017
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