Gas Fix

Rating: 4.7 out of 5

Gas Fix reviews (304)

  • Review from Customer of Gas Fix
    Rating: 5 out of 5
    Review left on 13 Jan 2018

    Brought Our Fireplace Back to Life

    My mother's gas fireplace had not been used in 10 years. It was likely that parts would need to be replaced if not the full unit. We wanted to surprise our mother for Christmas so I called GasFix. Everyone from the person who answered the phone to the technician who came to my mother's home was friendly and helpful. Our technician Joe was fantastic! He carefully checked and tested all parts, cleaned the unit, answered all our questions and in the end was able to get the fireplace to work again. We were impressed with his knowledge and the level of care he took to ensure all parts were safely working. He even showed us the results of the carbon monoxide test he did at the very end. My mother was so happy to have a functioning fireplace for Christmas. She said it was the best present! We are extremely satisfied with the service we received and highly recommend GasFix!

    Answer from pro:

    Thank you for contacting Gas Fix to have your mother's fireplace serviced prior to the Christmas holiday. We have had a few customers provide the same present to their parents at Christmas and it's one of those presents that provides a special kind of warmth at this time of year. In many cases, these older fireplaces just need a little TLC to make them happy again and we're very please that all the Drolet Ultraflame required after ten years was a thorough cleaning. Should you ever have any issues in the future, please do not hesitate to contact us. ~ Jason ~

    Reply created 15 Mar 2018
  • Review from MP
    Rating: 5 out of 5
    Review left on 30 Dec 2017

    Fireplace repair

    We have used Gasfix for many years from cleaning and repairing gas fireplaces to running gas lines for outdoor firepits and BBQs. They are our 'go to' guys for all gas related items. Dwayne was exceptionally courteous, clean, professional and personable. He identified our problem in a matter of minutes and suggested a permanent fix to our faulty switch. He also cleaned the fireplace with great care and the results were amazing. If you want your job done right, efficiently and professionally then call Gasfix.

    Answer from pro:

    Thank you for your review and for choosing Gas Fix as your "go to" guys for gas related work. We appreciate the repeat business over the years! Dwayne has been servicing gas fireplaces for over 20+ years and is one of our top technicians. As noted, he identified the issue with your Majestic fireplace and had the parts on the vehicle to complete the repair. As a TSSA contractor, we will do the job right, efficiently and professionally! Should you have any issues in the future, please do not hesitate to contact us. ~ Jason ~

    Reply created 24 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2017

    Fireplace Maintainance and Repair

    Joe from Gas Fix just serviced our Natural Gas Fireplace. He did an excellent job, was extremely polite and explained each step as he worked on the fireplace. The main problem was a poor quality switch that the builder installed. Joe quickly replaced the switch, cleaned the fireplace, and reset logs that had fallen over. He ensured that he covered the floor with a dust blanket and as far I as am concerned he did an outstanding job. I should have had the fireplace serviced a while ago, since we have been for 13 yrs. I would highly recommend Gasfix for your fireplace needs.

    Answer from pro:

    Thank you Paul for contacting Gas Fix to service your Napoleon fireplace. One of those areas, in which Gas Fix takes a lot of pride, is that we carry over 300+ parts on our vehicles. When parts are required, we usually have them on our vehicle. Our technician has about 10 different wall switches on their vehicle and had the better quality one for your unit. Many of our customers say they should have had the fireplace serviced sooner once they see the quality of work from our technicians like Joe. We appreciate those comments as it is a testament to the quality of service we provide. Should you have any issues in the future, please do not hesitate to contact us. ~ Jason ~

    Reply created 23 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2017

    Quick, Friendly and Professional

    Had maintenance done on fireplace where we had issues with igniting. Technician Joe, was very professional and knowledgeable. Quickly addressed all issues, cleaned fireplace so it looks like new now, answered all questions, explained every detail he was addressing . Outstanding Service

    Answer from pro:

    Thank you for contacting Gas Fix to service your Heat-N-Glo fireplace. When a gas fireplace is giving you difficulty when igniting, a simple cleaning is all it needs to get the unit operating as it should. When our technicians, like Joe, clean a fireplace, it's more than just lighting a pilot and cleaning the glass. We clean that fireplace. We use a vacuum AND air compressor to get rid of any and all blockages. We will also check all other components as required. When we're done, it should look like a new unit! Should you ever require our services in the future, please note that we also service water heaters and furnaces as well as pool heaters in the summertime. ~ Jason ~

    Reply created 23 Jan 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 Dec 2017

    Ancient gas fireplace repaired!

    Joe came to service my fireplace, he called before he came asking if he could come a bit earlier than our scheduled appointment! He showed up, assessed the situation and explained everything to me as he went. My 2 large dogs loved him... and dogs know a thing or two! The job was completed and in addition to being an excellent serviceman... Joe is a pretty cool individual. I’d recommend him! Thanks Joe!

    Answer from pro:

    Thank you for contacting Gas Fix and having Joe service your Majestic fireplace. As we specialize in the repair and maintenance of gas fireplaces, we are thorough in our assessments and when explaining it to the customer. We test the different electrical components, high limits, spill switches, etc., as required. We always test the safety features to ensure they are operating properly as well as performing ventilation and carbon monoxide tests. Should you require anything in the future, please do not hesitate to contact us. ~ Jason ~

    Reply created 23 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2017

    Fireplace repair and service

    Scott, our serviceman, was very knowledgeable. He was at our house as his last appointment of the day; and as it turned out our repairs were quite extensive.. We needed a new fan, switch and new remote box. He had all parts ready and available for installation. He cleaned the whole unit, and it looks like a brand new fireplace now. It Works great and our room is warm now.

    Answer from pro:

    Thank you for contacting Gas Fix and having Scott service your Regency fireplace. Scott has been in the fireplace business since the late 70's when he worked for his father and I don't think there is anyone in the industry that knows as much as Scott. As we specialize in the repair and maintenance of gas fireplaces, we take pride in being prepared for whatever we come across. A big part of that preparation is carrying over 300+ of the most common parts on the vehicle. By doing this, we can take care of our customers when we are there that same day. We're so happy to hear that it looks like a brand new fireplace again. Should you need anything in the future, please do not hesitate to contact us! ~ Jason ~

    Reply created 23 Jan 2018
  • Review from RH, Hazell
    Rating: 5 out of 5
    Review left on 15 Nov 2017

    Gas fireplace repair and service

    Scott installed our fireplace about 16 years ago and has serviced it since. He has always responded promptly to our service requests. He has been punctual and his work has always been clean and well done. We have and will continue to recommend Scott and Gasfix.

    Answer from pro:

    Thank you for contacting Gas Fix to have Scott service your HeatnGlo fireplace. We have been going there for several years now and we do appreciate the referrals and repeat business over the years. Should you require anything in the future, please do not hesitate to contact us. We will continue to provide prompt, professional service from your initial contact with the office staff to the technicians, such as Scott, that we have out in the field. ~ Jason ~

    Reply created 28 Nov 2017
  • Review from Customer of Gas Fix
    Rating: 5 out of 5
    Review left on 13 Nov 2017

    Fixed our gas fireplace & installed a remote control

    We were having issues with turning on our fireplace with the thermostat, so we called Gas Fix & within 24hrs, Scott came over to assess the problem & fixed it for us! We asked about getting a remote control for our fireplace & within a week, Scott came back to install that. We're so happy with the service & professionalism! And so thrilled our fireplace is working in time for winter!! Thank You, I & G

    Answer from pro:

    Thank you I & G for contacting Gas Fix and for having Scott service your Cambridge gas fireplace. We have been servicing this fireplace since November 2007. With support staff that is strictly in the office, you will always be able to reach a real person to arrange a service call. If you contact us early enough, we can usually arrange a call within 24-72 hours if not same day. As we specialize in the repair and maintenance of fireplaces, we come prepared and carry over 300+ of the most common parts, which included the remote that we installed for you. Should you require any service in the future to a gas product such as the firelace, furnace or water heater, please do not hesitate to contact us. ~ Jason ~

    Reply created 28 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Oct 2017

    fireplace servicing

    regencey fireplace would not not stay lit,and sometimes did not even work. Dwayne repaired it efficiently and neatly, and now it's working nicely now thanks. I would not hesitate to call them in the future

    Answer from pro:

    Thank you Brian for contacting Gas Fix to have Dwayne out to service your Regency gas fireplace. In many circumstances, especially when a unit will not stay lit, all you need is a proper clean and check to the fireplace. That's exactly what your unit required and we're glad to hear that it's working as it should now. Should you have any issues in the future, please do not hesitate to contact us. ~ Jason ~

    Reply created 10 Nov 2017
  • Review from Shaheen
    Rating: 5 out of 5
    Review left on 13 Oct 2017

    Gas Fireplace Cleaning

    We called in to have a routine gas fireplace clean - Joe came out and was fantastic! He was very knowledgable, professional and personable. He gave us a lot of helpful information, and did a thorough job in cleaning everything. I would highly recommend calling them and ask for Joe!

    Answer from pro:

    Thank you for contacting Gas Fix to service your Napoleon gas fireplace. All our technicians are TSSA licensed technicians who are knowledgeable, professional and personable just like Joe. Should you ever have any issues in the future, whether a fireplace, furnace, water heater or pool heater, please do not hesitate to contact us. ~ JASON ~

    Reply created 27 Oct 2017