Gas Fix reviews (304)

Thank you Rochelle for your review and for using Gas Fix to service your Kingsman fireplace. As the office administrator, I try to be as efficient as I can to make booking easy for the customer. When a call comes in, I put the phone number into the calendar and it usually brings up past customer history so I already have the customer's name, address, phone number as well as the make and model of the gas appliance. Our service technicians call with an ETA and arrive prepared. Fortunately, your unit required no parts as Dwayne only had to repair the piezo wiring and thoroughly clean the unit. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Administrator ~

Thank you for having Gas Fix service your gas fireplace and pool heater. We like to think that we are different from other contractors out there. As we specialize in the repair and maintenance of gas fireplaces and pool heaters, we come prepared. Our maintenance to gas appliances is very meticulous. We also carry over 300+ of the most common parts on our service vehicles so when parts are required for your fireplace or pool heater, we have it on the vehicle. Should you require us in the future, please do not hesitate to contact us. ~ Jason, Office Administrator ~

Thank you for choosing Gas Fix to have Dwayne and Scott install your new pool heater and having us service your prior pool heater. As we also provide warranty services for some of the manufacturers, our technicians are very familiar with the gas codes and how these units should be installed. We upgraded the install to include a check valve, bonding the other pool equipment and an indoor ventcap. Should you have any issues in the future, please do not hesitate to contact us. We can typically book a service call with 24 to 48 hours. ~ Jason ~

Thank you Mr. L for your review and being a Gas Fix customer for eight years now. We appreciate your repeat business over the years and your recommendation for the excellent service we provide. We first provided service for the Instaflame HE20 fireplace. As we specialize in the repair and maintenance of gas fireplaces, our technicians carry over 300+ of the most common fireplace parts (and pool heater parts) on the service vehicle. When parts are required, we have those parts on the vehicle 98% of the time and complete the service call that very same day. When we needed to replace the ignitor and fan, we had them on the vehicle. As noted, we have also installed gas lines for the garage heater at your prior house as well as the gas line for your BBQ at your new house last year. When you called us this year, we were able to bring up your history with just your phone number. It does make booking calls more efficient when we already know your name, address and past service history prior to answering your call. Your prior pool heater was a Laars Lite that was about 12 years old. As we also specialize in pool heaters, we had a Raypak unit in stock for a quick turn-around. Since we do warranty work for a couple of the manufacturer's, we ensure that our installations are done in accordance with the gas code and the manufacturer's installation instructions. As noted, we installed a check valve and bonding wire ensuring an installation that is professional and to code. The warranty on the new Raypak is one year for both parts and labour. If you have any issues, please contact us and we will send out a technician at no additional cost to you. Should you have any issues in the future with any of your other gas appliances, please do not hesitate to contact us. We can also service furnaces, water heaters as well as the existing fireplace you have. Again, thank you for choosing Gas Fix. ~ Jason, Office Manager ~

Thank you Darrell for having Gas Fix service your Weber BBQ and Heat-N-Glo fireplace. Dwayne has been with Gas Fix for 10+ years and has been in the industry for over 30 years now. We can agree that he is timely, tidy and professional in the service work that he does for us. Many other contractors will just clean the glass but Gas Fix is very thorough in the clean and check we do on a gas fireplace. We vacuum out the unit and use an air compressor to get to those areas the vacuum cannot reach. We also check the electrical components as required as well as checking the safety on the gas valve, a carbon monoxide test and a draft test on the ventilation. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Thank you Janet for your review and for having Gas Fix install your new Raypak pool heater. Your prior heater, the Jandy LD250, required a new gas valve and possibly a new ignition control module. In some circumstances, it's just better to replace an older unit that requires a substantial repair with a brand new unit. When it comes to pool heaters (and gas fireplaces), Scott is the expert and the knowledge he has is unmatched by other contractors in the industry. Again, thank you for choosing Gas Fix or for your recommendation. Should you require our services in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Thank you Joel for contacting Gas Fix to service your Jandy pool heater. Unfortunately, there are circumstances when the best repair is to replace the unit. In pool heater season, we have Raypak units in stock for a quick turn-around when a customer's unit fails. We appreciate that you chose Gas Fix to install your new Raypak pool heater. As we specialize in the repair, maintenance and installation of pool heaters (and gas fireplaces), we ensure the pool heater installation is done professionally and to code as per gas code and manufacturer's specifications. Other contractors might not advise on things such as check valves or bonding wire but for Gas Fix, those are standard requirements for a proper install. Should you require any services in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Thank you Roz for having Gas Fix service your Majestic fireplace. Many contractors will light the pilot and clean the glass and call that a cleaning. Gas Fix is much more thorough as we will vacuum out the fireplace and use an air compressor to get to those areas the vacuum cannot reach. We also put down a heavy cloth to ensure we keep the surrounding areas clean as well. With every fireplace we touch, we check the safety on the gas valve, do a carbon monoxide test and a draft test on the ventilation. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~