Gas Fix reviews (304)

Thank you Ron for your review and for choosing Gas Fix to service your Majestic fireplace. In many circumstances when the fireplace won't come on, it just needs some TLC to make it happy again. Over the years, there can be dust, debris or spiderwebs that cause problems. The thorough cleaning that Gas Fix provides can resolve many of those issues. We vacuum out the fireplace and also use an air compressor to get to those spaces that vacuum cannot. We also test the various components as required. Should you ever require our services in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Thank you Max for contacting Gas Fix to service your BBQ. As we specialize primarily in gas fireplaces and pool heaters, we can also service other gas appliances such as furnaces, water heaters and BBQ's. Though we carry parts for fireplaces and pool heaters, we do carry some parts for BBQ's, specifically the Twin Eagles BBQ. We did have some of the parts required for the repair and as this was an extensive repair, we were able to order in the balance of the parts for the Twin Eagles BBQ. We also provide warranty services for Twin Eagles so you are getting someone who is both skilled and knowledgeable when it comes to Twin Eagles BBQs. Again, thank you for choosing Gas Fix. Should you have any issues in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Thank you Jill for calling Gas Fix and having our technician Dwayne out to service your Superior gas fireplace. The unit required a new ON/OFF switch which we had on the vehicle. We have over a dozen different ON/Off switches and carry over 300+ of the most common fireplace (and pool heater) parts on the service vehicles. Thank you for your recommendation! Should you require our services in the future, please do not hesitate to contact us! ~ Jason, Office Manager ~

Thank you Tina for calling Gas Fix and having Scott out to service your Montigo gas fireplace. One of things that separates Gas Fix from other contractors is that we carry over 300+ parts on the service vehicles for both pool heaters and gas fireplaces. When parts are required to complete a repair, we have them on the vehicle over 97% of the time. In this case, we had all the components of the pilot assembly on our vehicle so we could complete the repair that same day. Unfortunately, most other contractors don't have the parts on their vehicle or will tell you it's no longer available so they can sell you a $5000 fireplace. We're not that contractor. We can take care of our customers the very same day. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Thank you Amy for trusting your gut and for calling Gas Fix for a second opinion. As we specialize in the repair and maintenance of gas fireplaces and pool heaters, our technicians provide a superior service than the other contractors that are out there. So many contractors just light the pilot and call that a working, safe fireplace. At a bare minimal, especially when a customer doesn't want to have the fireplace cleaned, we always check the safety on the gas valve, we always do a draft test on the ventilation and we always do a carbon monoxide test. We take your family's safety seriously! As noted, Scott was able to find issues with the prior fireplace such as the gas leak and issue with the chimney. We took a deposit for the new Peterson fireplace on a Monday and had it installed by the Thursday of that week. We also did everything we could to make sure everything was a go for your party and we are very pleased that everything was a complete success and everyone in the family is enjoying the fireplace. We also appreciate that you call us to service the Hayward pool heater as well. Whenever you need service for the fireplace or pool heater, please do not hesitate to contact us! Again, thank you for choosing Gas Fix! ~ Jason, Office Manager ~

Thank you for contacting Gas Fix to have Dwayne service your fireplace. We replaced the thermostat on the initial service call and had to order the burner from our supplier. We were able to turn this around in about a week to get that installed and the unit working as it is. Should you have any issues in the future, please do not hesitate to contact us. ~ Jason ~

Thank you James for your review and having Gas Fix technicians out to service your Montigo (Canadian Heating Products) fireplace. It was back in March 2012 when we originally serviced the unit. The mercury flame switch (MFS) had failed. When the MFS fails, most other contractors want to tell you it cannot be fixed and that you need a new fireplace over $4000+. We know that is not true. When that switch fails, the repair is replacing the gas valve and pilot assembly. It's because we want to be able to take care of our customers that same day, our technicians carry over 300+ of the most common parts on their vehicles. We had the parts and converted the MFS that same day. In October 2013, we were back to install two fans for the unit and a heat sensor. Both Dwayne, who did the original repairs in 2012 and 2013, and Scott have all these parts on their service vehicles. Now, most future repairs will most likely be limited to maintenance as was the case when Scott was there on December 10. Thank you again for using us over the years. Should you require any service in the future, please do not hesitate to contact us. ~ Jason - Office Manager at Gas Fix (and former accountant for your complex) ~

Thank you Mrs. C for calling Gas Fix and having Dwayne there to service the Majestic and FPI gas fireplaces. As you summarized so well, we do a thorough cleaning to the unit and glass as well carrying the parts on our vehicles so when there is a part failure, we can still take care of you that very same day. Though we don't carry all parts, we do carry over 300+ of the most common fireplace parts on the service vehicles and had the pilot assembly, thermocouple, thermopile, electrode, tubing and ON/OFF switch required to repair the unit. It's unfortunate that other contractors are such opportunists trying to upsell a new fireplace but I suspect that is because they are not as knowledgeable as our technicians when it comes to repairs. Though it was an expensive repair, it is much more cost effective than replacing the entire unit at $5000+. Thank you again for writing this review and recommending us to your neighbour. We look forward to hearing from you in the future. ~ Jason - Office Manager at Gas Fix ~

Thank you Marc for contacting Gas Fix and being a customer for nine years. We appreciate the trust and faith that you have in us to service your fireplace. Other contractors will tell you that you need a new fireplace. The staff at Gas Fix knows that this is not true and both Dwayne and Scott have the parts on their service vehicles for a mercury flame switch conversion. Essentially, the fireplace operating system is completely replaced during the conversion. You get a new gas valve and a new pilot assembly which includes the electrode, thermocouple and thermopile. Though it is a major repair, it is definitely better than replacing the entire unit when that's not required. Now that the mercury flame switch has been converted to the new system, you will have minimal issues in the future. Whenever your Heatilator fireplace needs service, please do not hesitate to contact us!! ~ Jason ~

Thank you for contacting Gas Fix to have Scott service your fireplace. In many circumstances, a proper cleaning is all it takes to make a fireplace happy again as was the case with your unit. Should you ever require assistance in the future, please do not hesitate to contact us. ~ Jason ~