Great Canadian Van Lines

Rating: 4.4 out of 5

Great Canadian Van Lines reviews (180)

  • Review from Customer of Great Canadian Van Lines
    Rating: 5 out of 5
    Review left on 23 May 2018

    Move from Ottawa, Ontario to Vancouver, B.C.

    We would like to thank Great Canadian Van Lines for making our move from Ottawa, Ontario to Vancouver, B.C. , a wonderful experience. Everything went smoothly and as planned. In particular, we would like to thank Mike, in your Ottawa Office, Kyle in dispatch and Bill, our moving van driver for their professionalism, knowledge and timely and informed responses to my numerous and frequent questions. I would highly recommend Great Canadian Van lines to anyone who has a move in their future. They are reliable and a top notch company.

    Answer from pro:

    Thank you for relocating with Great Canadian Van Lines. We will pass on your comments to everyone involved in your move. Enjoy your new home in Vancouver and we hope to be of service to you in the future. Thank you, Great Canadian Van Lines Customer Service

    Reply created 25 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2018

    Experience was excellent from start to finish!

    Mother-in-Law died mid-April in Oakville and we live in Nova Scotia; her apartment had to be vacated within a month. Once it was determined that a dozen large pieces of fine oak furniture were to be relocated to our daughter in Enfield NS, I emailed a number of companies. GCVL was the first to respond -- When I got the reply from Kathy at just after 11:00 Atlantic time, and realised that the company was based in Vancouver, I was immediately impressed that this is a company that wants to do business right across the country. My perception of great service was reinforced every step of the way: They kept us informed, immediately provided an accurate estimate and told us they had a 1000 lb minimum. Their "14 steps" document proved to be very useful, as we had not had a commercial move in 40 years! Within a few days they had confirmed a pickup date and worked around the tight schedule required for the elevator at the seniors' home -- only being available away from resident's meal times -- basically 2pm to 4pm. They took careful note of all the parties' involved phone numbers and were conscientious in calling in good time before both pickup and delivery. Everything was packed/wrapped carefully and the loading and unloading was done cheerfully and expeditiously. Delivery occurred on the first day of their estimated window, in spite of the serious flooding in New Brunswick which entailed a long detour for the truck because of the closure of the Trans Canada Highway. It's rare these days to find a company that is so easy to deal with and performs so well at every stage. I have absolutely no reservation in recommending GCVL to everyone The move was accomplished with 2 weeks to spare.

    Answer from pro:

    Thank you for your review and we will make sure it gets forwarded to everyone involved in the move. We hope to be of service to you in the future. Thank you for choosing Great Canadian Van Lines. GCVL Customer Service Team

    Reply created 14 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2018

    service

    The entire procedures were carried out with prompt and courteous services from A to Z ( booking to unloading). All of the items being shifted and delivered safe and sound on time and the employees were very friendly and efficient. There were no stresses involved at all while under- go and the company delivered the service beyond my expectation. The rate was very reasonable too. I highly recommend this company to everyone!! Many thanks! Mi-Won Christiaanse

    Answer from pro:

    Hi Mi-Won, Thank you for relocating with Great Canadian Van Lines. We appreciate your business and hope to be of service to you in the future. Sincerely, Great Canadian Van Lines Customer Service

    Reply created 1 May 2018
  • Review from Customer of Great Canadian Van Lines
    Rating: 0 out of 5
    Review left on 15 Nov 2017

    Worst Movers Ever

    I wish I would have come across they horrible reviews before I booked these Yahoos to do a move. They'll tell you what you want to hear over the phone and take your money, but when they damage YOUR items they will deny, use every little trick in the book (read their contracts carefully) to not pay out a claim. We had various glassware, furniture and a 3000k TV dropped and broken. They went through our personal items, opened boxes. They have zero accountability, integrity and a useless claims department. They should not be in business nor should be handling peoples personal belongings. You have been warned - there many better moving companies out there. Avoid this one at all cost!

    Answer from pro:

    We have checked with our Claims Department and we don't have a client who has submitted a claim which includes a damaged TV, glassware and furniture. This review is done by a private user so we can't search our client database either. Our Customer Service Department can be reached at 1-800-665-0055 or you have submitted your review for the wrong company. Thank you, Great Canadian Van Lines Customer Service

    Reply created 7 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2017

    Move between provinces

    From the first contact to the delivery of our goods, our experience with Great Canadian Van Lines was stellar! Very transparent regarding costs, care in packing and transporting our belongings and timely delivery - couldn't have been a better experience!
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 1 Jun 2017

    moving

    Great Canadian Van Lines did a great job moving our stuff from BC to Ontario. The packers were very friendly, efficient and helpful pointing things out with regards to the process and other related items. The driver (Edmonton based) Ima who moved our entire stuff over was very courteous and let us know when he would arrive. The whole process was professional to me and I wouldn’t hesitate doing my move again. Roland

    Answer from pro:

    Thank you for relocating with Great Canadian Van Lines and taking the time to post a review. We hope to be of service to you again in the future. Thank you, GCVL Customer Service

    Reply created 26 Jun 2017
  • Review from Satisfied customer
    Rating: 5 out of 5
    Review left on 27 May 2017

    Long distance move from Quebec to Vancouver

    GCVL arrived on time, were pleasant, courteous and very efficient. Nothing was damaged in the move which amazing as everything had to moved into a smaller truck to access our new townhouse, so basically everything was moved 3 times. I would certainly recommend them to anyone.

    Answer from pro:

    Thank you for relocating with Great Canadian Van Lines. We hope you're enjoying your new home in Vancouver. Thank you, GCVL Customer Service

    Reply created 26 Jun 2017
  • Review from Customer of Great Canadian Van Lines
    Rating: 5 out of 5
    Review left on 4 Apr 2017

    Perfect move from Surrey to Downtown Windsor

    Bill and company arrived on time. Shipped an entire single detached house worth of furniture across the country and delivered it to downtown Windsor in perfect condition. We had some very expensive furniture from Bombay and it arrived in mint condition. Move from Surrey to Windsor was flawless and I would use their services again. Kathy was also helpful throughout the process and was awake 7:30 in the morning to provide us an update of arrival time.

    Answer from pro:

    We will pass on your comments to Bill, his crew and Kathy. Thank you for relocating with Great Canadian Van Lines and we hope you're enjoying your new home in Windsor. Thank you, Great Canadian Customer Service

    Reply created 6 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2017

    Moved in 2 hours

    Great company ! They moved me quick - taped my boxes that I forgot to tape. Put things in each room where I wanted them to go and compared to other companies I looked at .. much cheaper :)

    Answer from pro:

    Thank you for your review and we will pass on your comments to your crew. Thank you for relocating with Great Canadian Van Lines.

    Reply created 20 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jan 2017

    Moving from Kelowna to Vancouver

    The company we hired in Kelowna sub-contracted part of the shipping to Great Canadian Van Lines. When some items arrived damaged it was quickly determined that it was not Great Canadian Van Lines fault but the other company was uncooperative. However GCVL was great from the moment I contacted them. Shout out to Jane for the excellent customer services and for sorting out our claim. Class act.
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