HomeOwner
Landscape Renovation
Answer from pro:
Thank you for taking the time to place this review! Glad you were satisfied with the work done.
Reply created 1 Jun 2020Green Apple Landscaping
Thank you for taking the time to place this review! Glad you were satisfied with the work done.
Reply created 1 Jun 2020Thank you, Neil for taking the time to write this review! It is much appreciated.
Reply created 3 Dec 2019We are very sorry that you were not happy with our design and our pricing. We looked back in our records in order to figure out who you might be, using the timeline you gave in your review, and that you said it was for back deck design. We only found one client that matched this timeline and description. If we have this correct, you had hired us to design a deck with a plunge pool for your backyard. You had not hired us to build your deck. We had no idea that you were not happy with our design service as you had not expressed that to us till now. If you had communicated, at the time, that you were not satisfied, we would have tried to do something about it. We designed your backyard, revised it twice as per your feedback, and then gave you quotes for us to build the job multiple ways. You then asked us to break down our pricing and we communicated the breakdown in terms of material cost, labour, and overhead. When a wish list exceeds a budget, clients can be upset sometimes. We are unsure of how we were rude to you. To be upset because another company is cheaper than us is unfair and unreasonable I think. We strive to be a high-quality builder and not a low cost one. Just because we could not build your backyard for the price that another contractor may have is no reason to give us a poor rating like this. Our design fees are based on property size and intricacies of the design and for your property, therefore, it was $3,500 plus HST which included a scaled 2D plan that any company can use to build the job and 3D plans with pictures showing what the project will look like from multiple angles allowing you to know what your backyard will look like before it is built. For those reading this, please read all our other positive reviews.
Reply created 29 Oct 2019Thank you, Shamir, for taking the time to place this great review! Getting approval for your particular parking pad was definitely the most difficult one that we had to navigate in over 25 years of getting front yard parking permits for clients but the satisfaction of succeeding was also greater. Enjoy the new front yard makeover and your new legal parking pad.
Reply created 2 May 2019Thanks Greg for placing this great review. Enjoy your new front yard.
Reply created 10 Jan 2019Thank you for placing this review, Danny. Enjoy your new landscape and parking on your new parking pad.
Reply created 8 Jan 2019Thank you, Anne, for placing such an amazing review! I'm really glad we were able to exceed your expectations with the landscape makeover of your property. It was a pleasure working with you and Tovi. Wishing you many years of enjoyment of your new landscaping.
Reply created 4 Dec 2018Thank you, Maya, for taking the time to place this very nice review. It was a pleasure working with you to remake your front yard. Many happy years of parking on your new front yard parking pad.
Reply created 4 Dec 2018Thank you, Karen, for placing this great review. It was great working for you to transform your front yard.
Reply created 22 Oct 2018Thank you very much for the amazing review.! It really was a pleasure working with you Manuel. Thank you for your business. I look forward to see the job in a couple of years when the plants have grown.
Reply created 18 Sep 2018