Griffin Decks

Rating: 4.9 out of 5

Griffin Decks reviews (43)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2011

    Deck & Gates

    We hired Mike to build a new deck and install gates in our yard. Mike got our deck built inbetween other jobs~ but still kept us in the loop of when to expect everything finished. He had some great suggestions for our privacy fence. It didn't take long and we LOVE it! It looks fantastic!! I wouldn't hestitate to recommend Griffin Construction to a friend.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 9 Jul 2011

    Large Deck

    The owner & operator of this company "Mike Griffin" built a large deck for me 3 months ago at my house(March, 2011). The whole experience was terrible. The deck was not built in one day as adverised. Infact, getting just getting the deck built in one weekend was a hassle fot this guy. Since then, I have noticed bad pieces of wood everywhere. The materials used were just terrible. There is bad wood on the ralings and on the decking itself. I understand this can happen. I called Mike and very politely asked him to come around and have a look & asked they be replaced. His attitude was just horrible. He basically just brushed me off so rudely & said he would be there in "a couple of weeks when he was in my area" (I live in central Toronto). It has been well over a month now and Mike Griffin ignores all of my emails & calls to him. He has completely shut us out. I now have to hire another Decking company to come & replace all the bad boards, although apparently "Griffin Construction" offers a 5 year warranty. DO NOT hire this operation. If there's a problem, Mike Griffin will not even acknowledge you exist! If you have any questions about my experience with Griffin Construction & getting the deck built, please contact me.

    Answer from pro:

    Our policy is simple. We don't take any money to the job is done. When you’re happy with the job you pay the total. Just like there are bad contractors there are bad customers as well. I informed this customer that I couldn't start on a Friday and needed to push to the Monday because two of my guys were sick. The customer then threatened to cancel the job even though I had removed the old deck, dug the new holes and had the material on site. So I brought one guy who could still work but was new to my company and it took me two days to do this job. At which time it snowed after I built it which was before he sealed the deck. A classic example of building the deck too early which I told him about. He was in a hurry because he wanted to rent out his basement. We build over 120 decks per year. If you don't have a customer that’s unhappy than you haven’t been working long enough. You can’t please everyone all the time.

    Reply created 29 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2010

    Framing and subfloor

    I hired Mike Griffin to frame my basement and install a subfloor. Mike and Tim did an excellent job on both the framing and subfloor. All the other trades I hired, commented on the framing and how well it was done. Even the Toronto building inspector said the work was exceptional. I have hired Mike to install the hardwood, doors and finishing to finish my basement reno. This guy is busy, but he always makes time for the customer. It is a pleasure to work with a straight shooter like Mike. Not only this, but his price for labour is excellent, giving you a quote on the spot after he measures. Mike is very helpful, with good suggestions. I will hire Mike again for a deck I need in my back yard.
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