Insta Insulation
Insta Insulation reviews (576)
Review from Customer of Insta Insulation Review left on 12 Feb 2016Rating: 5 out of 5My experience with Insta-Insulation was exceptional. The office personnel were bright, personable and quick to relay information to the sales advisor and then get back to me. The sales rep was on time, accurately sized up the job and made a real effort to accommodate my timeline. Of the four estimates I sought Insta was not just competitive, it was the best. The crew was on time, pleasant to deal with and thoroughly professional. The site was properly prepared, the job completed promptly, the clean up was excellent, and the effect of the insulation in my renovated kitchen was immediate. In every respect Insta delivered beyond my expectations. I recommend Insta-Insulation to anyone who is serious about Closed Cell Spray Foam Insulation.Review from ED ED
Review left on 11 Feb 2016Rating: 5 out of 5Insulation Added to Garage Attic
I was completely satisfied with your price and the 'excellent' job that was done. The contractors who came to my home were very professional, answered all my questions, and did an excellent job....Thank you!! I would gladly recommend your Company to any/all that ask and would even go on record by saying "this decision was one of the best choices I have made this year by having you help make my home more efficient".Answer from pro:
Holy moly, Murv from Milton - this is marvelous! Or should I say "Murv-elous!" What a lovely review and we're tickled pink (but not that fiberglass stuff!) that you are so pleased with our work and putting your trust in our team. I would also like to go on record saying that you have been one of the most excellent customers to work with this year, and that your sparkly gold star and kind comments top the list too! We are confident that you made a great decision to insulate your garage attic to make your home more efficient AND comfortable, and we hope you enjoy the ongoing return on your investment! Thank you for your business, Murv, it's been our pleasure to work with you! Sincerely, Crystal - Customer Care
Reply created 18 Feb 2016Review from HomeOwner HomeOwner
Review left on 4 Feb 2016Rating: 5 out of 5Another amazing installation by InstaInsulation
This is the second time I've used Insta Insulation and I'm delighted once again. Punctual, neat, polite and professional throughout, from the original quotation (By Jeremy Stott) to the install. I will definitely use these guys again next time I have opportunity to do more work on the house. And I recommend them al the time.Answer from pro:
Hello Alexis! We live for encore performances and love it when the review comes back that the repeat rivaled the original! Punctual, polite, and professional is music to our ears and we want you to know that it has truly been a pleasure to perform on your project! Alexis, our sincere thanks for choosing to partner with the Insta team on your insulation projects and for your wonderful recommendations. When the time is right at your end, we look forward to making our next performance a hat trick! :) Sincerely, Crystal - Customer Care
Reply created 18 Feb 2016Review from Customer of Insta Insulation Customer of Insta Insulation
Review left on 2 Feb 2016Rating: 5 out of 5Spray Foam added to exterior walls and joist ends of Kitchen
We were very impressed with the excellent job the crew did. They accommodated our schedule so that construction at the site could proceed as planned. They left the site tidy and clean. The foam insulation was even and thoroughly covered all areas. They did a very thorough job of filling in all the nooks and crannies as well as sealing it to the floor above. They were courteous and took their time setting up, allowing us to vacate without having to rush. We would highly recommend them.Answer from pro:
Hello Happy Customer in Orangeville! How wonderful to read your many kudos to our crew! We think they are the masters of the art of insulation and we so love to hear when their work leaves such a lasting impression. Thank you for choosing our team to assist with your kitchen renovation. Now the only job you have left is "cooking up" all the ways you can spend the money you're going to save from your great decision to invest in properly insulating your home! Your business and your wonderful comments are appreciated! Sincerely, Crystal - Customer Care
Reply created 18 Feb 2016Review from HomeOwner HomeOwner
Review left on 2 Feb 2016Rating: 5 out of 5Attic Upgrade to R50 and foam insulation around slylight
Great experience from Trevor with his quote to all your installers. The installers were polite and professional throughout the install and took the time to recommend some additional foam insulation around a skylight. The cleanup also was perfect which I did not expect. Thank you and I have already recommended your company to two neighbours. Regards Carl CollinsAnswer from pro:
Hello Carl! Thank you for the fantastic shout out to Trevor and the install team. It doesn't matter how great your product or service is, if you don't have the right people delivering it! I'm so pleased to learn that you were able to benefit from Trevor's recommendations and we love to hear that the crew has exceeded your expectations with their quality cleaning skills - look out Molly Maid! :) Carl, we can't thank you enough for your investment in our services and your kind referral to your neighbours is our greatest reward of all! We're confident that your decision to insulate with spray foam is going to deliver happiness to you and your family for many years to come! Sincerely, Crystal - Customer Care
Reply created 18 Feb 2016Review from Customer of Insta Insulation Customer of Insta Insulation
Review left on 27 Jan 2016Rating: 5 out of 5Basement Insulation Project
My quote was done in a very professional yet friendly manner. Everything took place as quoted and very timely. The installers were informative,friendly and professional. My home was left very clean. Very happy with job! Thanks for the great work. You have a good team. Sincerley Sue MartinsAnswer from pro:
Hello Sue! When you are happy, we are happy! What a pleasure to read that your basement insulation project ran smoothly from start to finish! Now we expect your furnace and A/C to run just as efficiently from season to season! On behalf of the team we thank you for your business, your positive comments and the big gold star. It has been our pleasure to serve you, Sue! Sincerely, Crystal - Customer Care
Reply created 18 Feb 2016Review from Richard Richard
Review left on 26 Jan 2016Rating: 5 out of 5Cellulose insulation top-up in 2 attics
We chose Insta-Insulation to top up the insulation in our backsplit home. We received quotes from 4 different companies and decided to go with Insta-insulation because they were the most thorough in their quote and the salesman (Brandon) was the most professional. When it came to the installation itself, Aiden (sp?) and his partner were very thorough in their work and respectful of the workspace. They did their best to clean up using their vacuum but there was just so much dust from the blown in cellulose insulation that my Dyson canister was full. Nonetheless, we are very pleased with their work and hope that our heating bills will decrease!Answer from pro:
Hello Richard! Wow! I have to say, I'm particularly proud to receive your lovely review. We know that we have some great competitors out there and we expect that customers will explore their options to get the information they need in order to make the best decision for their particular project. So, when I hear that you have not 2, but 3 competitive quotes in hand (and I'm guessing some of the final numbers you saw were lower than ours), I am over the moon to hear that your choice was based on the whole package! Because you see, we know when customers don't choose a company because of price, they believe price is all you have to offer. THANK YOU for so clearly demonstrating that Insta-Insulation has more to offer. That is what we strive to deliver every day - the added value that it's difficult to put a price tag on, until you don't have it. Richard, thank you for choosing the Insta team as your valued insulation partner and I will be certain that Brandon and Aiden are aware of your appreciation. On behalf of the team, we thank you for your business and we're confident that you'll see an ongoing return in the form of lower heating bills! I'll also put a bug in Alex's ear about the merits of the Dyson (I have one myself and couldn't manage without it!). Sincerely, Crystal - Customer Care
Reply created 27 Jan 2016Review from Customer of Insta Insulation Customer of Insta Insulation
Review left on 15 Jan 2016Rating: 5 out of 5Basement Insulation Project
It was super fantastic, starting with the consultant to the installers. I love dealing with them all. Even Alex called personally himself to followup. This is unbelievable customer service. The only small hiccup was the account dept. where I paid on the day of the job and I got an e-mail the next day to pay again, but it was quickly resolved. Thank you so much.Answer from pro:
Hello Happy Customer from Toronto! There is nothing that we, including Alex, love to hear more than such a super favourable experience with our people, products, and process! Of course your comment about your 'unbelievable customer experience' is near and dear to my heart so I thank you for making my day! I apologize with the small glitch you experienced with the automation in our invoice process, but please rest assured that we know it's not "automatic" who you choose when making a $10,000 investment in home improvement services! We couldn't be more honored that you "voted" for Insta-Insulation with your hard earned dollars and we're "star struck" by your continued commitment to us with this amazing review! On behalf of the whole Insta-Insulation team, our most sincere thanks for your kindness and your business! Sincerely, Crystal - Customer Care
Reply created 18 Jan 2016Review from HomeOwner HomeOwner
Review left on 13 Jan 2016Rating: 5 out of 5Attic & Basement
We just had our Attic insulation done on Jan 5th, 2016. Insta was wonderful! Professional, friendly and they know what they are doing. They let me husband take a peek once it was done and he was dazzled! He said it was immaculate, and insulation was perfectly uniform. We also had the basement spray foam insulation done on Jan 6th, 2016. SAME wonderful experience. The insulation looks fantastic. They are also very neat and tidy. Would recommend this company to anyone!! Jennifer & JeremyAnswer from pro:
Hello Jennifer and Jeremy! Our install team will certainly be thrilled to hear that their quality and workmanship on your recent insulation projects has dazzled you and we are equally as dazzled by your gold star rating and lovely recommendation! We couldn't be happier that you are so satisfied with our work and we thank you very much for choosing to invest in Insta to complete these important projects for you! Now all you have to do is sit back and enjoy the long-term benefits of your decision to upgrade your attic insulation and spray foam your basement. Improved air quality, comfort, and energy efficiency are certain to be part of your ongoing ROI! Sincerely, Crystal - Customer Care
Reply created 14 Jan 2016Review from Customer of Insta Insulation Customer of Insta Insulation
Review left on 7 Jan 2016Rating: 5 out of 5Blown Cellulose Added to Attic
All in all, very professional, showed up right on time for every single step, cleaned up everything upon completion and the quote for the work was very competitive with other quotes I received. Work looked picture perfect afterwards. Will definitely use again.Answer from pro:
Hello Happy Customer! What a wonderful "snapshot" of your experience with our team and we couldn't be more grateful that you've "exposed" us to your family and friends and would "double" up on using our services again! Thank you so much for your business and we look forward to earning another "shot" at your business in the future! :) Sincerely, Crystal - Customer Care
Reply created 11 Jan 2016