Magic Monkey Inc. reviews (153)

This "Private User" is complaining about debris accumulating inside his eavestrough 4 YEARS AFTER we cleaned them...Ridiculous. Why are you hiding? I provided Homestars email correspondence with this person proving that ALL his statements are FALSE although shameful Homestars policy will not remove it. I provided clarification to his misunderstandings and offered a positive resolution which he chose to ignore. We tried our best to go above and beyond our usual scope in order to make sure this person was satisfied with our work. As the Eavestrough Cleaning was completed almost 5 years ago, it is no longer covered in our 3-year warranty terms (see website for details). To the reader, if there are any questions regarding this review, please do not hesitate to call us at (416)830-6669. Regards, The Magic Monkey Team

Thank you, I take great respect and pleasure in providing home owners with the most effective permanent solutions.

Thank you, I'm glad to have been able to help you out!

Thanks Andre it was my pleasure. See you next year!

Thanks for your kind words and for being such a loyal client all these years!

Thanks for the kind recommendation! BTW "Homestars" is the name of this website. The business name is still Magic Monkey!

Thank you for your review and recommendation. We appreciate that very much.

Hi Johnny, our service has never been "outsourced, unfinished, or unavailable" to you. The same service technician who provided your work from the very beginning on September 1, 2016 was the same person who has contacted you and returned each and every time to your property to discuss your options. We made multiple attempts to contact you by phone and email last year but we did not get ANY response back from you until now - almost 2 years after the date of your original service back on September 1, 2016. I have record of every attempt to contact you including the dates of each phone call and email on file as proof. Below is the response from your service technician dated June 25, 2018: Hi Johnny, after honoring the service we provided at your property by returning in attempt to correct the lower front porch eaves, it was determined that a simple "sealing repair" or "realignment" was not going to be efficient to correct your problem. Please be assured that we try very hard to assess each and every repair to the best of our ability but sometimes things require a process of elimination to find the underlying issue. As such we never charged you upon returning each time you had contacted us, we even replaced your lower front eaves outside miter corner at no cost in effort to solve your issue. It was finally determined that simple repairs were not going to solve this problem and so we offered to deduct the full cost of the lower front eaves realignment from your September 1, 2016 service from the November 2016 quote for a full replacement service of the front lower eaves and downspout (as we had done with the rear upper eaves that you say you're happy with). We wished that you would have reached out with your concerns so that we could come to a better agreement rather then posting an unfair negative review after we came to you with a solution.

Your welcome we look forward to servicing you again.

Thanks we look forward to working with you again this Spring!