Milani Plumbing, Heating & Air Conditioning

Rating: 4.5 out of 5

Milani Plumbing, Heating & Air Conditioning reviews (993)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 23 Aug 2012

    Hook up new faucet and dishwasher

    After reading so many good reviews on this website I called Milani to hook up our new kitchen faucet and dishwasher. They told me the first hour would cost $180 and any following hours would be charged at $90/hr in 15 minute increments. The person I spoke to on the phone estimated it would take about 2 hrs. The plumber who arrived, while knowledgeable and skilled was incredibly slow. Three and a half hours later when he was writing up my bill he charged me for 4 hours, which was more than the time he had actually spent in my home. I told him it did not meet my expectations for the amount of time the job should take, but he told me that we had a complex job because it required him to drill holes in our cabinets. I admit I should have asked more questions at the start and I should have refused to pay for the extra half hour that he rounded up. I regret having called him in to do the dishwasher, this is something I thought would be a quick hook up and somehow ended up taking the majority of his time. And then he told me that any time over the first hour would cost $98/hr not $90/hr as they had told me on the phone. All in all it was a frustrating experience that cost us a lot more money than we expected and I still don't have a working kitchen sink! Thankfully after talking to his manager Milani reversed $150 of the $600 worth of charges. That said I would not call them again, despite the workmanship. It's just too expensive if they let the time tick down like that. If money is no object, then give them a call, but if you're working with a tight budget make sure to keep an eye on the clock!

    Answer from pro:

    Dear KM in Vancouver, Thank you for your feedback, it helps us improve our customer service and provide training and recognition to our technicians. We are disappointed to hear that you were unsatisfied with our service. We take customer service very seriously and we implement strict rules and procedures to assure customers are well informed, are serviced in a timely manner, and treated with the highest integrity and professionalism. Upon further investigation of your service call, our findings were that all of the Milani employees involved followed proper procedures. Below is a summary: a) Hourly Rate: Anita our head CSR that booked your call has been with the company for over 10 years and actually trains all of our new CSR’s on charges, bookings, and customer service. She books hundreds of calls per week all at the same hourly rates (our rates have not changed in years). b) Technician working too slowly: We train all of our technicians to always put quality and integrity first. Ali, who was your technician, is actually one of our most valued employees. Ali has the largest repeat customer base in the company and a big reason for this is the quality and attention to detail that he gives to all of his customers. c) Kitchen tap not working: Unfortunately we are not responsible for materials supplied by the customer and work performed by other companies/plumbers. Again we are disappointed that you are left unsatisfied, (even with our attempts at crediting you back some time), but Milani will never be the cheapest, “workmanship” (as you mentioned) will always come before price, that is the Milani way.

    Reply created 30 Aug 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 Jul 2012

    Minor Plumbing Repair

    Called them to repair a leaky faucet and resolve a drainage issue in the kitchen. Courteous and professional staff and the repairman arrived on time!! Great service and reasonable price.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2012

    Cleaning out sump

    I had no idea whatsoever of what was involved in cleaning out a sump. I phoned Milani & I was put in contact with someone who explained everything in a very easy to understand , patient manner. He asked me open questions that indicated there was possibly another problem, but he suggested that it need not be repaired as the possibility of this causing a future problem was minute. So I didn't feel he was trying to sell me on doing unnecessary work, & didn't feel any pressure. When I phoned back 2 days later to book an appointment, it was done the following day.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2012

    Replaced toilet and bathroom floor

    Mike was great! My mom is 83 years old and we worry about her managing the maintenance on the house. So when her upstairs' toilet started to leak, my brother called Milani. Mom insisted on Milani as she and dad used them for over 30 years. The first tech removed the toilet and arranged for the floor to replaced. Next, Mike came to install the new toilet. In an era where people often rush, and in an industry where techs don't always take time to speak with elderly women - I have to say - it was a wonderful surprise to listen to Mike answer my mom's questions and explain what he was doing. He even called her in to inspect the finished product. She was so pleased and so was I. Oh, and the toilet works beautifully and hardly uses any water at all compared to the old one! Thanks, Milani!

    Answer from pro:

    Thank you Nancy, we are very happy to know that Mike did a great job with your toilet, he is very happy too! Please send our greetings to your mother and tell her that we appreciate very much her preference :)

    Reply created 18 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2012

    Plumbing

    Anthony did a marvelous work at my house. After 2 days of hard work, he excavated, found and patch up 4 cracks in the foundation of my home. Great job!

    Answer from pro:

    Thanks! we are happy to see you are very pleased with our work. Thanks again!

    Reply created 18 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2012

    Leaking pipe

    We thought we had a leaking pipe in the bathroom as when we took a shower the water dripped through the floor into the bathroom situated directly below. Ryan came and checked faucet, took off the cover and noticed water leakage marks. He found it necessary to cut a whole into the bedroom wall to access the pipes and check them but found no leakage. It was then determined water was seeping down the bath wall behind the silicone caulking and dripping through the floor. Ryan recaulked around the bathtub, faucet and spout, and cleaned up the bathtub. He was effecient, courteous and very professional. If we have further problems we will definitely call on Milani again.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2012

    Hot Water Tank

    Ryan came right on time and did a Superb Job in installing 2 hot water tanks + a Boiler tune up, and I also got Airmiles for calling them... Thanks!

    Answer from pro:

    Thank you David! your words are really motivating for our team who are always trying to give the best of them in every service call.

    Reply created 18 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2012

    Plumbing

    We called Milani to help us install a new laundry tub. Milani was great! The service was excellent and I am very pleased with the work done. I would definitely call Milani again. Very professional staff.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2012

    Plumbing

    Excellent work! I am completely satisfied. Work was explained to me prior to beginning and completed in a timely manner. ( please add any extra comments you would like )
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2012

    Plumbing

    The technician was excellent. He was professional, and left everything clean (ie. no garbage, work area was spotless after he finished, etc.). It's so nice to be able to just leave everything in his hands because I have basically have no idea!

    Answer from pro:

    Thank you Maureen for your positive review, Milani is constantly striving to exceed our customers expectations.

    Reply created 3 Jul 2012
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