Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2012

    Snaking pipe in basement

    I called on Thursday and was able to get an appointment right away for the time that I needed. I received a call letting me know the technician would be within 30 mins (which he was). The technician was professional and was able to explain my problem with in seconds of my explaination. I am very happy with this experience.

    Answer from pro:

    Hello Katie, thank you for your positive expereince with Mr Rooter and our technician. We take pride in serving our customers needs and exceeding them! Thank you for choosing MR Rooter and have a great day!

    Reply created 7 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2012

    mr rooter plumbing

    George the plumber from mr rooter did an excellent job with diagnosis and repair. Afterwards he did an excellent clean up. I was very impressed! Certainly i will be using them in the future.

    Answer from pro:

    Hello Romeo, thank you for sharing your positive experience with Mr Rooter and our technician George. We always make sure to respect our customer's property and keep it clean after having worked in their home. We look forward to assisting with your future plumbing needs. Thank you for choosing Mr Rooter and have a great day!

    Reply created 4 May 2012
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 3 May 2012

    Toilet leak (wax seal/gasket)

    (choice via yellow pages) Called Mr Rooter for a toilet leaking (bowl & flooring). I asked about their service call charges and was told M-F before 6pm that they don't any but after 6pm there is a trip charge of $69.99. They scheduled me the same day (430p-6p) and waited for the technician. The technician arrived after 6pm and I asked if I will be charged because it is past 6pm. He said No. (ok, good). I showed technician where the toilet and after assessing the situation, I asked the technician if I need to show where the main shut off. The technician said 'no need' and let me tell about the cost first. The technician referenced the guide book and told me that the cost will be $273.57 plus HST. Yes (steep). But I have no reference/basis on how much it should cost. So, I said okay. I then verified that the amount is 'what it is' and no additional charges. This the part where I don't agree...."There is an addtional FUEL SURCHARGE of $15.00". It is well printed on the invoice but Mr Rooter could have mentioned that in the first place that THEY have a "fuel surcharge" on all invoices. So the consumer can decide whether to complete the service call. It puts you in a bind especially if you have an emergency. (Back to the service call) The technician performed the job and turned on the shut off valve to test any toilet bowl leakage (no leak) but the shut off valve is now leaking (probably from wear/tear & age, (??), it was not leaking when it got turned off). How much is a shut off valve {It is normally $135.00] but does it really cost that much since they are 'on site' already. One could understand if it is a separate call.. Unfortunately, the initial problem culminated other problem that I might need to replace the whole unit since it also develop a leak between the tank and bowl. I am not sure if that tank to bowl washer/seal/gasket can be replaced. Anyway, after placing the service call I noticed "Homestars" on their ad. I noticed 'homestars' before when initially googled a plumbing company I had called prior to calling Mr. Rooter. Hence, my comment about my experience. I read some of the reviews posted and had positive thoughts until the experience above. I would probably reference Homestars for future projects or services but will diligently do some homework/ask references/word of mouth when choosing companies. In my scenario, I would have done more but I have 2 elderly people and needed it repaired. But in a major emergency one cannot be picky and get who could respond first.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2012

    Put in new toilet and service call

    Joseph of Mr. Rooter came into my life when my toilet broke down. I have always been wary of having items in my home serviced, but after listened to Joseph and watched him work, I was put at ease. He came the day I called to fix my toilet and it was found I needed a new toilet, so within one week I had my new toilet installed and working well. I had my water turned off in the house and for some reason my toilet didn't flush properly after that. I called Mr. Rooter and Joseph came the very next day. What had happened was the hose in the tank had come off. It took him one second to fix it. Boy I felt stupid, but Joseph is a very polite gentleman and put me at ease. Also, no charge. I have nothing but good to say about Joseph and if you need someone call him. Dale Kennedy

    Answer from pro:

    Hello Dale, thank you very much for sharing your positive experience with Mr Rooter and our technician Joe. We are pleased to have people like Joe on board here at Mr Rooter. We make our best effort to understand our customer's needs and to exceed their expectations! Thank you for choosing Mr Rooter and have a great day!

    Reply created 3 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2012

    Sink faucet replacement

    The plumber, Joseph De Stefano, was on time, (actually early), polite, very clear in his explanation of the task at hand, got right down to business, and didn't stop until he was done. In spite of the difficulties my particular problem presented, he never uttered a word of complaint, and demonstrated a rare level of competence and professionalism. I deal with a great many contractors, and I was very impressed.

    Answer from pro:

    Hello Daniel. Thank you for your kind words and great experience with Mr Rooter and our technician Joe. Since you have dealt with many contractors, we are glad to hear that Mr Rooter stood out to you. Our technicians work hard to make sure that the issue at hand is dealt with to the best of our knowledge and are glad to hear that you had an outstanding expereince. We look forward to assisting your plumbing and drain needs in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 3 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Apr 2012

    Repair of leeking bathtub faucet and installation of new kitchen faucet

    Professional, courteous and efficient service. My confidence in Mr. Rooter began from my first call - person taking my call was professional but friendly. She told me that I would get a call back to confirm my appointment and asked approximately what time I'd like to receive the call. The confirmation call came in at exactly the time promised. I was asked if I'd like a morning, afternoon or evening appointment. Then I was given a choice of time. A call came in the day of the appointment to tell me that Marc was on his way and will be here at the expected time. True to their word, Marc was here on time and was professional, courteous and efficient. Great service. Would definitely use Mr. Rooter again.

    Answer from pro:

    Hello Lidia, thank you very much for taking the time to post your review and positive experience with our technician Marc. Mr Rooter technicians continously strive to exceed our customers' expectations as well as to understand and appreciate their needs in every situation! Thank you for choosing Mr Rooter Plumbing and have a great day!

    Reply created 24 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Apr 2012

    drain clogged

    service timely and great- came on time and Joseph a great guy and most neat professional and efficient worker . it was a pleasure doing business with this individual and company. I would highly recommend them for any plumbing needs henry

    Answer from pro:

    Hello Henry! Thank you for your positive review! We are very glad to hear that Joe was neat and professional. Mr Rooter takes pride in the way our techncians provide great customer service. We appreciate that you will recommend us to others. Thank you for choosing Mr Rooter and have a great day!

    Reply created 24 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2012

    Locating and fixing Water Hammer problem

    Plumbers Phil Stinner and Joe Locker came to our home to detect and repair water hammering issues. Working from the basement to the top floor they were able to correctly locate and correct the problems that other technicians/installers were unable to do. In addition, these skilled technicians discovered additional issues from a recent installation that will now be properly addressed. These are professional guys who know their stuff! Thank you.

    Answer from pro:

    Hello Jordan, thank you for taking the time to post your positive expereince with our Mr Rooter technicians. Mr Rooter takes pride in responding in a timely fashion and providing the customer with tips to help in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 24 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Apr 2012

    Clogged drain fix

    I called Mr. Rooter on a Saturday afternoon because my bathroom sink was clogged. Mr. Rooter dispatched Mark Resendes within about 2 hours and he fixed the problem in less than one hour. He did great work and explained the problem clearly.

    Answer from pro:

    Hi Andre, thank you very much for your posting! Here at Mr Rooter we are proud to have a techician like Marc who was able to help you with your plumbing service! We do keep customer focus as our priority. We look forward to servicing your plumbing needs int the future! Thank you for choosing Mr Rooter and have a great day!

    Reply created 23 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Apr 2012

    blocked drain pipe

    Quick response. Very courteous, knowledgable and equiped with both knowledge and tools to do the job. Explained cost and work needed to be done upfront. No hesitation recommending them. Marc Resendes and George were plumbers responsible for the job

    Answer from pro:

    Hello Ray! Glad to hear about your positive expereince with our technicians Marc and George. Mr Rooter is continously striving to maximize internal and external customer loyalty and appreciate that you will recommend us to others. Thank you for choosing Mr Rooter and have a great day!

    Reply created 23 Apr 2012
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