Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 4 Jan 2019

    Rogue Pipe Dislocation

    Anthony tended to a pipe that came apart from the toilet tank and created a fountain in my bathroom. He was quick, professional and personable. Daniella took my call and gave me very clear information about the time and manner someone would be sent. The entire experience was easy and efficiently done.

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter Plumbing and our technician Anthony. It is our pleasure to hear about the wonderful, informative and efficient service that you received. It is this customer focus that allows us to maximize our customer loyalty!Thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Jan 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Jan 2019

    Kitchen Sink clogged

    Bruce Tehrani was really helpful. I was so stress and worried at first because of my kitchen sink problem plus I don’t have a budget for the cost for now after some personal problems just past but he gave us temporary solution and maybe this method will Work with just a smaller cost that I can afford. I understand everything because she explained to me the pros and cons. But with this it help me lesser my worries. Thank you Bruce Tehrani

    Answer from pro:

    Hello Genyfel and thank you for posting this review for Mr Rooter Plumbing and our technician Bruce. We are always making our best effort to understand and appreciate our customers' needs in every situation and we propose all possible solutions. It is great to hear that you experienced that during your service and you are at peace of mind. Thank you for choosing Mr Rooter and have a great day!

    Reply created 11 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2019

    Remove and Reset Toilet

    Rick did an excellent job of fixing the leak in my toilet. He was very methodical in isolating the leak, asking us to test one fixture at a time, over a 2 week period to determine the source of the leak. He took time to explain the details of the work and at the same time educated me on the do's and dont's of plumbing and what to look for when considering a plumbing project or problem. I am very satisfied with the quality and timeliness of the work.

    Answer from pro:

    Hello Sayeed and thank you for posting this review for Mr Rooter Plumbing and our technician Rick. We are pleased to hear that we were able to address your plumbing issues in such a professional, patient and informative manner. Thank you for choosing Mr Rooter Plumbing and have a great day!

    Reply created 15 Jan 2019
  • Review from Leo Penala
    Rating: 5 out of 5
    Review left on 2 Jan 2019

    Kitchen Sink De-clogging

    I had a kitchen sink grease clog a month ago. I tried snaking it myself but couldn't break through the clog. Called a friend's plumber but unfortunately he did not have the right tools. By then we were on day 4 without a kitchen. I called Mr Rooter and Rick Phillips came to the rescue. He had a tough job ahead of him. He had all the equipment that he needed at the back of his van and fixed the problem that day. The job took a lot longer than what he said was usual. He was knowledgeable, experiences, patient, courteous and very professional all throughout. He also took the time to give us preventative advise. The service is a bit on the expensive side but I think it was worth it.

    Answer from pro:

    Hello Leo and thank you for posting this review for Mr Rooter Plumbing and our technician Rick. It is our pleasure to hear about the wonderful experience you had with our service. We take pride in treating others as we would like to be treated and we make our best effort to understand and appreciate our customers' needs in every situation. It is this customer focus that allows us to maximize our customer loyalty. We are happy to know that our technician displayed patience and was professional throughout. Thank you for choosing Mr Rooter and have a wonderful day!

    Reply created 10 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jan 2019

    Fast Repair and Great Service

    Rick was great, showed up right on time and fixed the repair within an hour, as committed. I couldn't have asked for a better experience. Thanks Rick. Also, scheduling the appointment was a breeze and the people on the phone were very helpful.

    Answer from pro:

    Hello Jessemerson and thank you for posting this review for Mr Rooter Plumbing and our technician Rick. It is our pleasure to hear about the wonderful experience you had while contacting our office and with the timely, efficient and informative service from our technician! Thank you for choosing Mr Rooter and have a great day!

    Reply created 8 Jan 2019
  • Review from Daniel Stroud
    Rating: 5 out of 5
    Review left on 31 Dec 2018

    Toilet replacements

    Peter Wasilewski was the plumber who replaced an old toilet with a new tall model needed for medical reasons. Efficient, informative and most helpful...…..A recommended employee. Would request him again. A second toilet needed days later was installed by Bruce Tehrani equally efficient and informative. At the last minute he pointed out a problem for future attention but gladly decided to stay and solve it that day. Ask for Bruce or Peter if you have the option.

    Answer from pro:

    Hello Daniel and thank you for posting this review for Mr Rooter Plumbing and our technicians Peter and Bruce. It is our pleasure to hear about the great, efficient and professional service that you received on both occasions. We look forward to servicing your plumbing/drain needs in the future and thank you for choosing Mr Rooter Plumbing. Have a great day!

    Reply created 8 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Dec 2018

    Drain clog

    Kitchen sink backed beyond what I could snake myself. Brian M arrived promptly and immediately set to work. Ended up having to take out the commercial grade auger but he managed to fix it. Was very tidy, polite and great with my kids. Definitely will be recommending and using again.

    Answer from pro:

    Hello Elindsay and thank you for posting this review for Mr Rooter Plumbing and our technician Brian. We are so pleased to hear about the professional, neat and friendly service that you received. We appreciate that you would recommend our services to others! Thank you for choosing Mr Rooter and have a wonderful day!

    Reply created 2 Jan 2019
  • Review from Frank Di Lorenzo
    Rating: 5 out of 5
    Review left on 20 Dec 2018

    Toilet Rebuild & Shut-off Valve

    Having issues with the only toilet in the house. Called Mr. Rooter to drop by and take a look. Brian was able to diagnose the problem and fixed the issue immediately. During the entire process, I found Brian to be honest, knowledgeable and very personable. Without a doubt, I would highly recommend Brian and Mr. Rooter.

    Answer from pro:

    Hello Frank and thank you for posting this review for Mr Rooter Plumbing and our technician Brian. We are pleased to know that you received such informative and professional as well as efficient service and that you felt comfortable throughout the process. We take pride in treating others as we would like to be treated. We appreciate that you would recommend our services and we thank you for choosing Mr Rooter! Have a great day!

    Reply created 2 Jan 2019
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 0 out of 5
    Review left on 20 Dec 2018

    Replacement shower valve cartridge

    Nope. A big Nope. Rick, from Mr. Rooter was very condescending when we had him come in to look at a problem with our shower handle. Very much felt like he was trying to over charge us astronomically. Not trustworthy. He quoted us over $600 to replace the cartridge inside our shower valve. What a joke. In the end we used Urban Plumber and had the job finished within 1 hour for literally 1/3 of the price. Don't trust this company!

    Answer from pro:

    Hello Private User… Please accept our sincerest apologies. In no way is the condescending attitude you describe in line with the level of service we aim to provide our clients. We have reviewed the estimate provided to you and although our plumber had planned to do more than replace the shower valve cartridge, we can most certainly understand your frustration if your plumbing issue was rectified for 1/3 of our proposed price. For coaching purposes, and to further extend our apologies, we would have appreciated the opportunity to speak with you, however you have not returned our phone call. Kind Regards, Mr. Rooter Plumbing

    Reply created 2 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2018

    Clearing of Plugged Drain to Sewer Dec. 14 / 18

    The drain pipe between the house and city sewer was plugged at the exterior gas trap, similar to a blockage roughly 4 years earlier. In both instances, Mr. Rooter Plumbing sent out a service man within 3 hours of our call. The blockage was cleared each time within a matter of a few minutes -- previously by Travis Magee and most recently by Chris Cochrane. Both guys were good to deal with and provided explanations concerning the blockage. Both provided an estimate and a description of a permanent solution to the blockage problem, should it begin to occur more frequently. Happy with the service.

    Answer from pro:

    Hello Don and thank you for posting this review for Mr Rooter Plumbing and our technician Chris. It is great to hear about the consistent, timely, informative and professional service that you received. It is our pleasure, and we thank you for choosing Mr Rooter! Have a great day!

    Reply created 20 Dec 2018
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