Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 6 Dec 2018

    Plumbing

    Brian MacDonald quickly identified the problem, readily replaced the part with one that was available in his truck and completed the job in less than an hour. Brian was professional, efficient and courteous.

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter Plumbing and our technician Brian. It is great to hear about the wonderful experience you had with the professional and courteous from Brian. It is this customer focus that allows us to maximize our customer loyalty! We thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Dec 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 28 Nov 2018

    Broken Pipe Kitchen

    Great service. I called Bruce in the evening and he was very swift at getting the job done. Replaced the corroded copper pipe with a robust PVC with a couple of minutes. 10/10.

    Answer from pro:

    Hello Valued Customer and thank you for posting this review for Mr Rooter Plumbing and our technician Bruce. We are so pleased to hear you received such great service and in a timely manner! It is this customer focus that allows us to maximize our customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 3 Dec 2018
  • Review from Amy M
    Rating: 5 out of 5
    Review left on 25 Nov 2018

    Basement leak fixed!

    We had a leaky pipe in our basement. Brian M. Was able to come and inspect the problem in less than 24 hours. He quickly diagnosed and was able to fix the problem. Very professional and a job well done. We will be calling Brian from now on for all our plumbing needs.
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 24 Nov 2018

    Invoice 170360722 - Main water shut off valve replaced

    Everything was professional and informative, from first contact on phone to paying of bill. Technician Rick was a pleasure to deal with. He explained everything he was going to do and made sure I understood everything.

    Answer from pro:

    hello Private User and thank you for posting this review for Mr Rooter Plumbing and our technician Rick. It is our pleasure to hear about the professional and informative service that you received throughout your process from beginning to end! It is this customer service that we focus on and we are happy to hear that you experienced just that! Thank you for choosing Mr Rooter and have a great day!

    Reply created 26 Nov 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 23 Nov 2018

    Burst pipes

    Came home to find my pipes in the garage had burst. Water was everywhere. Called Mr Rooter and received service within 2 hours of the call. Brian M. arrived and provided excellent service. Fixed the problem immediately and provided additional advice. I would highly recommend Mr. Rooter and Brian M to anyone who experiences this issue. Thanks

    Answer from pro:

    hello Private User and thank you for posting this review for Mr Rooter and our technician Brian! We are so pleased to know that we were able to provide quick, efficient and informative service to you and we appreciate that you would recommend us to others as well! Thank you for choosing Mr Rooter and have a great day!

    Reply created 26 Nov 2018
  • Review from Richard T. W. Arthur
    Rating: 5 out of 5
    Review left on 22 Nov 2018

    Toilet and faucet replacements

    My parents-in-law needed to have a new toilet installed, and a new faucet for their kitchen sink. Additionally, the valve under the toilet would not turn off. Brian MacDonald came promptly, was courteous to my in-laws (aged 88 and 95), and did a highly professional job with minimum fuss. The price included a new valve, a splendid new Moen "67315C" Integra Chrome One-Handle Low Arc Pullout Kitchen Faucet, a $20 fuel surcharge, and a $50 fee for disposing of the old toilet.

    Answer from pro:

    Hello Richard and thank you for posting this review for Mr Rooter Plumbing and our technician Brian. We are so pleased to hear about the wonderful, courteous and professional service that you and your family received. It is this customer focus that we stand behind and allows us to maximize our customer loyalty! We thank you for choosing Mr Rooter and have a great day!

    Reply created 22 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2018

    Fixed shower tap that would not shut off water flow

    Bruce's service was top-notch. He was friendly, knowledgeable and very quick. He got me out of a very difficult situation as my water would not shut off. I would gladly use Mr. Rooter again. Regards, Carl Lapp

    Answer from pro:

    Hello Carl and thank you for posting this review for Mr Rooter Plumbing and our technician Bruce. We are constantly putting our best effort to understand and appreciate our customers' needs in every situation and keeping them informed along the way!Thank you for choosing Mr Rooter and have a great day!

    Reply created 22 Nov 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 12 Nov 2018

    Washing Machine flooded my condo

    My stackable washing machine in my condo unit flooded and I called Mr. Rooter to come and fix the issue. Rick Phillips was the technician who came out, and he was absolutely wonderful. I had been living in a post flood condo (with floors ripped up) for a month at the time he came, and the entire situation was extremely stressful. He was very good about explaining things to me and took the time to go over in detail what the issue was (different than what my adjuster had initially told me it was) and made sure I was comfortable with everything before he left. I ended up having to buy a new machine and I requested that he come back personally to properly hook it up. I would highly recommend him.

    Answer from pro:

    Hello Valued Customer! Thank you for posting this review for Mr Rooter Plumbing and our technician Rick. We are so pleased to hear about the great service that you received and deserve! We take pride in treating our customers as we would like to be treated and clearly you experienced that! We appreciate that you will recommend our services and we thank you for choosing Mr Rooter! Have a great day!

    Reply created 19 Nov 2018
  • Review from Eric Zhang
    Rating: 5 out of 5
    Review left on 2 Nov 2018

    Washer Valves Replacement

    Mr. Rooter is a very responsive and responsible company. I've had other contractors who never called back but both the technicians and service representative were very helpful and attentive. Grant was the licensed plumber who helped us. There were more plumbing issues we uncovered while he was replacing the valve; The water main was not shutting off completely, and within the day, Grant fixed all the plumbing problems for us. We appreciate the timeliness and the respect given to us for fixing this leak as soon as possible. We recommend this company for your plumbing questions and fixes, and we would definitely call again if we need anything else fixed.

    Answer from pro:

    Hello Eric and thank you for posting this review for Mr Rooter Plumbing and our technician Grant. It is our pleasure to hear about this wonderful, timely and informative service that you deserve. We take pride in our staff and extending the service to our customers that we ourselves would like to receive! We appreciate that you would recommend our services to others and we look forward to assisting your plumbing needs in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 6 Nov 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Oct 2018

    Clogged kitchen drain

    Bruce showed up at our home in order to clear a blocked kitchen drain. He was punctual, professional and extremely friendly. The work was done in a speedily fashion and we would highly recommend them to any friends or colleagues.

    Answer from pro:

    Hello and thank you for posting this review Mr Rooter and our technician Bruce. We are so pleased to hear about the wonderful and efficient service that you received. We take pride in treating others as we would like to be treated, and understand every customers' situation can be different. We appreciate that you will recommend our services to others, and we thank you for choosing Mr Rooter! Have a great day!

    Reply created 29 Oct 2018
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