Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 13 Apr 2017

    Main Water Shut Off Valve Fixed

    Re: Rick Phillips (Licensed Plumber) He was very helpful (w/ his assistant Ferdinand) on fixing our main shut off valve. He was also very giving on answering any/all my questions. Thank you Rick.

    Answer from pro:

    Hello JJA and thank you for your posting this review for Mr Rooter and our technicians Rick and Fernando. Part of the great customer service we take pride in is keeping our customers informed as we go along and taking the time to answer any questions that may arise. Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2017
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 10 Apr 2017

    basement sewage

    Had a basement sewer blockage this morning. Mr. Chris Cochrane arrived less than an hour after I have called the company. He did camera inspection , unclogged the sewage pipe, put everything back neatly and gave some good advice to prevent the future clogging. Excellent service, highly recommended.

    Answer from pro:

    Hello and thank you for taking the time to write a review for Mr Rooter and our technician Chris! We are glad to have responded in such a timely manner as we understand the customer's needs in every different situation. Respecting our customer's property as well as providing preventative measures is a great part of our customer service that allows us to become highly recommended! Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2017

    Toilet flooding

    Bruce with Mr. Rooter was quick and friendly. We were having an urgent flooding problem and he came very quickly. Explained everything thoroughly and answered all our questions. Id recommand him to anyone!

    Answer from pro:

    Hello Jessica and thank you for the review for Mr Rooter and our technician Bruce! We understand and appreciate our customers' needs in every situation and are on top of keeping customers informed all through the process. We do appreciate you recommending Mr Rooter to others well! Thank you for choosing Mr Rooter and have a wonderful day!

    Reply created 20 Apr 2017
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 8 Apr 2017

    Kitchen Drain Block

    Had a blocked drain and called Mr. Rooter. Within a few hours the technician (Bruce) showed up. He cleared the block, gave me some pointers on how to keep my drains clear and was off. The whole thing took less than an hour. Should mention that this was on a Saturday - allowed me to not have to miss work. Excellent service, strongly recommend Mr. Rooter on Penn Drive for any plumbing issues you encounter.

    Answer from pro:

    Hello and thank you for the review you have given for Mr Rooter and our technician Bruce. It is great to hear that you received the prompt and efficient service that you deserve and at a time that met your scheduling needs. We appreciate that you would recommend Mr Rooter, thank you and have a great day!

    Reply created 20 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2017

    Kitchen sink faucet replacement

    I called Mr. Rooter and they were able to send a technician the following morning. The technician I spoke to (Bruce) was able to give me a reasonable quote, and install it that very same morning within half an hour. He also gave me a thorough assessment of my faucet situation and gave me very good recommendations on a replacement. I am super impressed with the speed and reliability of the service provided!

    Answer from pro:

    Hello Billy and thank you for sharing your great experience with Mr Rooter and our technician Bruce. We are proud to have provided you with the information you required as well as taking care of your plumbing needs with great efficiency and professionalism. This allows us to maximize our customer loyalty as well! Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2017

    Water Leak

    Went into the basement to find an area covered with water. Realized it was coming from the laundry room. Called Mr. Rooter and they dispatched someone ASAP. Brian M. cane within two hours. Inspected the situation and rectified the problem immediately. Explained the problem and how he was going to fix it. Would definitely recommend Mr. Rooter for any plumbing repairs.

    Answer from pro:

    Hello MC and thank you for submitting this review for Mr Rooter and our technician Brian! We are pleased to hear that we responded in a timely fashion and were also able to assist you with this "surprise" in your laundry room! Its great to hear that you were kept informed of each step in rectifying this issue. We appreciate that you would recommend Mr Rooter to others. Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2017

    Bathroom trap replacement

    Many thanks to Rick Phillips and his sidekick for quickly and cleanly replacing the bathroom sink trap this morning after I managed to damage it with a wire brush during my Spring cleaning. And thanks to the Mr Rooter Plumbing telephone receptionist who chased down Rick on short notice. Well done, everyone.

    Answer from pro:

    Hello Bill and we appreciate the review you have given for Mr Rooter and our technician Rick and our staff! We understand our customers' need in every situation and are happy to have assisted you in such a timely manner! We thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2017
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 5 Apr 2017

    fixed shower drain and replaced laundry sink pipes

    Had a leaky shower and problems was found and repaired. Found and repaired another problem in our laundry room sink -- efficient and friendly. Thanks Bruce! Used our membership for inspection of all pipes at the same time.

    Answer from pro:

    Hello Mr Rooter Customer! Thank you for taking the time to post a review for Mr Rooter and our technician Bruce! We are happy to hear that you received the great service that you deserve and were glad to hear of the inspection that came in useful as a Member! Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2017

    Replacement of toilet

    I needed my toilet replaced as a piece of the bowel broke off. Contacted Mr. Rooter, they arranged for Chris Cochrane to come out to determine what work was required. Christ arrived on time, assessed the situation, made a quote, and once approved he made arrangements to pick up the necessary parts. He arrived back within the timeframe quoted, replaced the toilet within 45 minutes. Chris was professional, efficient and knowledge. Recommend both the firm and Chris.

    Answer from pro:

    Hello Mitzi and thank you for your wonderful review for Mr Rooter and our technician Chris. We are pleased to hear that we were able to provide the service that you needed on time with such professionalism and knowledge! We take great pride in going above and beyond as part of our regular customer service! We appreciate that you will recommend Mr Rooter to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2017
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 4 out of 5
    Review left on 5 Apr 2017

    Washroom plumbing repair

    Technician was well trained and performed an excellent job. Technician came on time with all the required tools. I definitely recommend and will call the same guys again should I have any future plumbing needs.

    Answer from pro:

    Hello and thank you for providing a review for Mr Rooter and our technician. We are proud to hear that you received excellent service and that you would call Mr Rooter again, this ensures that we can maximize our customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2017
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