New Canadian Drain & Plumbing Ltd reviews (1259)

Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Jul 2016
major plumbing problem
I called them with an emergency and they responded within an hour. It turned out to be a major job, and they came back the next day (Canada Day) to do the work. It was a tough, dirty job and they worked hard and got it done. This was my first experience with a major plumbing issue, but I will be calling them the next time I have any problem, big or small. Would highly recommend. Thanks to Peter, Iman, Roman, and Poya, who worked hard on a holiday to help me out.
Answer from pro:
Hi Jordan, thank you for your wonderful feedback on our services. We appreciate your positive feedback and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Jordan, take care.
Reply created 6 Jul 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Jul 2016
Sewer Drain Repair
We had a flood in our basement due to a blockage in the drain. Because of the flooding we had to act quickly and called in a well know drain company who told us the drain had collapsed and needed to be replaced. The day the repair was completed and the earth replaced they told there was another repair needed five feet away from the first and the whole drain should be replaced. We now had the time to get quotes and more information before we proceeded. Isaac from New Canadian Drain & Plumbing Co. scoped the drain and gave us all of our options, he was professional and courteous and answered all of our questions, an all-together different experience. The standard of work from Victor and Patrick was excellent, they are hard working and polite, the excavation was done with care and they replaced a lot more of the pipe than the cracked area. Issac also told us it is customary for clean outs to be installed, which the original company did not do, so he installed two at no extra cost. The cost of the work was a $1,000 cheaper than the first repair ( the prices from two other companies that quoted were also cheaper than the first company). Thank you Issac, Victor, Patrick and Anna. We will certainly recommend you to our friends and neighbours.
Answer from pro:
Hi Harry, first and foremost, thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you, in advance, for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Harry, take care.
Reply created 5 Jul 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Jun 2016
Install backwater valve
I hired New Canadian Drain and Plumbing to install a backwater valve. The work was needed in order for me to upgrade my flood insurance. They had to dig into my newly sodded lawn, but both Isaac and Nikola assured me the lawn would be intact and pristine. They were true to their word. Service was prompt and professional. I recommend highly, would definitely use again. Great job.
Answer from pro:
Hi Shawn, Thank you for taking the time to share your experience with fellow homeowners. We appreciate your positive feedback on our services and please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time shawn, take care.
Reply created 5 Jul 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Jun 2016
Emergency service to fix a major leak in upstairs bathroom
From the moment I contacted New Canadian they were courteous and attentive. The technician, Peter was very hard working and professional. I would not hesitate to call him again, and plan to the next time I have a plumbing need. Thank you so much Peter.
Answer from pro:
Hi Scott, Peter and our team here at New Canadian Drain & Plumbing would like to thank you for sharing your experience with fellow homeowners. We appreciate your feedback and look forward to your continuing business. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Scott, take care.
Reply created 6 Jun 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Jun 2016
Replace kitchen faucet and kitchen sink strainer
This is my 2nd time using this company's services. This time, I had originally called to inform them of a leak underneath the kitchen sink although the kitchen faucet also leaked. The technician, Paul, was very efficient and friendly. He had a new strainer but didn't have an extra faucet and drove to another technician's nearby worksite to pick up a faucet. The original leak from underneath the kitchen sink had created a wet spot on the carpeted floor in the adjacent room and Paul provided a couple of options to dry out the spot. I would use this company's services again in the future and wouldn't hesitate to specifically request Paul's services again.
Answer from pro:
Hi Tom, thank you for your detailed feedback. We enjoyed reading about your experience with our company and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Until next time Tom, take care.
Reply created 5 Jun 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 27 May 2016
Plumbing
We have been working with New Canadian for a few years, and they have been on time for all repairs, professional and their workmanship has been flawless. It has been a great pleasure working with them. Their staff is polite, responsive and provide me with full reports on all onsite issues. A great company for all your plumbing needs.
Answer from pro:
Hi Highgate Properties, thank you for taking the time out of your busy schedule to share your thoughts and experience with others. We appreciate your positive feedback and we are very proud to know that you are continuously satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain and Plumbing and we look forward to your continuing business.
Reply created 5 Jun 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 May 2016
Bathroom repair
We needed new toilet, sink plumbing repair, replacement, and bathtub caulking to get house ready for sale. Not a huge job but needed quick service and our technician Peter was able to come a few days after call. He and his assistant did a careful and excellent job. Took great care with tarps over new carpeting and left everything clean and tidy, removing all boxes etc. We're very pleased and wouldn't hesitate to use New Canadian and particularly Peter V again.
Answer from pro:
Hi Loree, thank you for your feedback on our services. It was a pleasure working with you and please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.
Reply created 24 May 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 May 2016
15 minute response time on emergency plumbing balcony roof drain replacement
called for emergency drain replacement on balcony flat roof floor. arrived in 15 min. needed roofers to remove membrane before repairing drain. had to coincide plumber appt with roofer work so due to weather 2 appointments cancelled each time dane said he could be there at the exact time we needed him. finally 3rd appointment good weather roofers did their work & dane again with short notice of that morning was able to be there at the exact time we needed him. replaced drain with top quality metal drain without being asked. good sign they use quality parts by nature. excellent company & plumber.
Answer from pro:
Hi Bryon, thank you for your wonderful feedback on our services. It was our pleasure to work with you and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Bryon, take care.
Reply created 19 May 2016
Review from Carla Wilson
Rating: 5 out of 5
Review left on 12 May 2016
Highly Satisfied!
I have used this company twice this year. In one case for my kitchen plumbing and just this week for a toilet emergency. My first impression was one of absolute astonishment when I was told that they would come the same day. I had initially called the plumber my condo building uses and was told that they wouldn't be able to come for days- I had no water in the kitchen. In the second case, Danny arrived within an hour of my call! This is what I call service! In addition to being friendly, efficient and skilled, Danny had a great sense of humour and was very polite about the mess that was my bathroom. He suggested that I buy my own "snake" and I think I might. I thought the price was fair and overall the experience and people excellent.
Answer from pro:
Hi Carla, thank you kindly for your feedback on our services. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future plumbing needs that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time Carla, take care.
Reply created 13 May 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 May 2016
Back Water Valve Installation
I found New Canadian Drain And Plumbing through my friends and I called them because I needed to install a back water valve in my house to prevent flooding. They came the next day and the work was done quick and very clean. Great service and I will use them again.
Answer from pro:
Hi Antonio, thank you for sharing your positive feedback on our services. It was a pleasure working with you and we are happy to be of assistance to you with your drain issue. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 plumbing service provider and we look forward to working with you again in the near future. Until next time Antonio, take care.
Reply created 19 May 2016