New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1256)

  • Review from Patrick, Toronto
    Rating: 5 out of 5
    Review left on 18 May 2025
    Install or repair faucets: Repair faucets; 1 faucet
    I was very pleased that they were able to solve my problems on the same day. Arrived as promised, were clear about the cost and did the work efficiently.

    Answer from pro:

    Pat, we are glad to hear you are satisfied with BK’s timely service and appreciate you sharing your experience with others. Please feel free to contact us for any of your future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 21 May 2025
  • Review from Karen B , Toronto
    Rating: 2 out of 5
    Review left on 14 May 2025
    Install or repair faucets: Install faucets, Repair faucets; 2 faucets
    New Canadians contacted me and were flexible in terms of timing, sent a plumber the same day and installed the new faucet quickly. Late that evening though I had water running into my basement ceiling through a light fixture. The after hours contact was kind and the plumber came back to fix it the next morning. So far it seems to be working properly but not an ideal experience.

    Answer from pro:

    Hi Karen, sorry we did not meet your expectations. We take all customer feedback seriously and we will be looking into this matter. Thank you for sharing this with us.

    Reply created 6 Jun 2025
  • Review from HomeStars user from East York
    Rating: 5 out of 5
    Review left on 4 May 2025
    Stop leakage: Clogged drain, Unknown problem
    We booked a next-day assessment through HomeStars for our mystery leak. Even though it was a Sunday, Volodymyr arrived exactly on time and assessed the situation quickly, and was able to repair the issue on the spot. He was very professional and thorough. It’s been 4 weeks since the repair and no sign of any leaks! Will absolutely use New Canadian again. Great job Volodymyr!

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Volodymyr’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. Until next time, take care. Thank you from New Canadian Drain and Plumbing.

    Reply created 5 May 2025
  • Review from Teresa Oliveira, Toronto
    Rating: 5 out of 5
    Review left on 29 Apr 2025
    Install or replace water supply and drainage: Install new plumbing...

    Answer from pro:

    Teresa, we are glad to hear you are satisfied with Keivan's timely service and appreciate you sharing your experience with others. Please feel free to contact us for any of your future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 29 Apr 2025
  • Review from HomeStars user from Mississauga
    Rating: 4 out of 5
    Review left on 27 Apr 2025
    Install or repair faucets: Repair faucets; 1 faucet

    Answer from pro:

    Thank you for choosing New Canadian Drain & Plumbing as your plumbing service provider and we look forward to your continued business with us. Thank you from New Canadian Drain and Plumbing.

    Reply created 28 Apr 2025
  • Review from Stacey, York, Ontario
    Rating: 5 out of 5
    Review left on 23 Apr 2025
    Unclog drain and sewage pipes: Drain slow or clogged, Sewer smells...
    Shendon Brown and his crew were amazing! They worked non-stop over 3 days to complete the job! Shendon worked with us closely to come to the best solution for us and our plumbing! Having a sewer backup is a nightmare and Shendon helped to make it a more positive experience! We were very fortunate to have Shendon and his crew assigned to us! They all went above and beyond! Thanks! Stacey and Tim!

    Answer from pro:

    Thank you, Stacey, for sharing your experience with other homeowners and we appreciate hearing you were satisfied with Shendon’s professional and timely service. It is our team’s pleasure to be able to provide service like the one you experienced. We look forward to assisting you again in the future. Thank you from New Canadian Drain and Plumbing.

    Reply created 23 Apr 2025
  • Review from HomeStars user from East York
    Rating: 5 out of 5
    Review left on 23 Apr 2025
    Repair or Replace Faucets or Pipes
    The entire ceramic sewer line of my 110-year-old house was full of roots from multiple trees. New Canadian Drain and Plumbing replaced it all with PVC pipes, restored the basement floor and bathroom, including installing a new and separate bidet fixture. The crew was efficient, professional, and friendly. They started work in -20 C weather outside and kept going despite the cold. The crew also took care to reconnect the sewer pipe at night so I could use the toilet and water as usual even when the work was taking place. The entire job cost around ~$26K.

    Answer from pro:

    Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

    Reply created 24 Apr 2025
  • Review from Ian, Toronto
    Rating: 1 out of 5
    Review left on 10 Apr 2025
    Install or repair faucets: Repair faucets; 2 faucets

    Answer from pro:

    We would like to clarify that the licensed plumber who visited your address who has over 37 years of experience, did not perform any work or provide any services during his visit. He was there solely to leave you with an estimate for the necessary work. Thank you from New Canadian Drain and Plumbing.

    Reply created 11 Apr 2025
  • Review from Denise, East York
    Rating: 5 out of 5
    Review left on 5 Apr 2025
    Stop leakage: Unknown problem
    Keivan arrived on time to assess my flooded basement. While he inspected the main drain pipe (scoped), I recorded the video footage on my phone. His explanations were clear and thorough. He checked the pipes that ran under the house (upstream) and in front of the house past the property line (downstream). I was very satisfied with the results of this inspection and could review the video footage and his explanations later on. Thank you for a job well done!
    (Updated on 28 Apr 2025)

    Answer from pro:

    Our team of professionally licensed plumbers do their best to help our customers whenever we are needed, especially during emergencies. We are glad we were able to have Keivan assist you in a professional, honest, and courteous manner. Your comments and recommendations are greatly appreciated. Thank you from New Canadian Drain and Plumbing.

    Reply created 7 Apr 2025
  • Review from Sunita, York, Ontario
    Rating: 5 out of 5
    Review left on 29 Mar 2025
    Install, Replace or Repair Sewer Main: Replacement
    On Sunday night my plumbing backed up because of tree roots and I called around to local plumbers. New Canadian answered and setup an appointment for Monday morning. Danny came out and did a camera inspection and determined that some major work needed to be done to permanently resolve the problem. I was dealing with alot in my personal life that limited me but he was very patient at explaining the situation and how urgent it was in a way that was easy to understand then he and his team went above and beyond to ensure that the job was done right and that their 20 year warranty was good. I was very pleased with how professional, organized and efficient they were. They communicated with me throughout the process too. Space was very limited but they somehow managed to get it done. I'll definitely recommend them to everyone I know. They stood by their word and made sure the job was done right! Thank you so much!

    Answer from pro:

    Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Sunita and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

    Reply created 31 Mar 2025
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