(this review is a few months late, I couldn't post it sooner)
I recently contacted NCDP for a quote for waterproofing. I needed the perimeter of my house done as water was leaking on all exterior walls. I got quotes from 3 separate companies. The first contact was with Malik. He was kind and professional, he contacted me promptly and came out to the property to assess the work that needed to be done. I searched home stars for the three companies. NCDP was the youngest of the three and their quote was not the lowest but definitely not the highest. My search on home stars showed such wonderful reviews (of course not every company will be able to satisfy everybody, there are always a few people who have unrealistic expectations). I called Malik back to firm up the deal. He returned to my property with Igor, an owner. Igor gave me his assessment and suggested that I do half the work from the inside and the other half from outside. He explained the benefits and I agreed. (I ended up saving a lot of money by not having to rebuild my front veranda or fix my neighbours access to his backyard). I was given a start and end date for the work and informed that a large crew was to come in to get the work done quickly. The whole process was explained in detail - I was even told how soon I'd be able to call the asphalter to fix my driveway; Spring once the land has settled. The work started on time!! The crew took every precaution to minimize my inconvenience and to try to avoid excess dust and dirt from coming upstairs. They knew I was pregnant but I believe they do this with every customer. I can tell you the staff was friendly and courteous. Very well mannered!! Igor came out daily to check on the work. Once they ripped out part of the basement floor, they found my foundation was weak. (old house built circa 1940, building code was probably not in effect at that time, my house has physically shifted throughout my ownership, visible cracks on the walls, doors causing problems - now I know why) Igor came to talk to me right away - he showed me the foundation and explained that he was going to get the crew to reinforce my foundation to bring it up to code. Once I saw the foundation I understood why my house has shifted throughout the years. With all the shifting that the house has gone through throughout the years, Malik ended up checking on the drains. As suspected the drains were in HORRIBLE shape, and go figure the trap was broken!! I ended up getting a quote to REDO the whole drain system as well as fix the trap and install a backwater valve. Since they were there I also asked for a quote to replace the water main into the property from lead to copper. I ended up getting everything done through NCDP. This added a bit of time to the work of course as I ended up almost doubling the work for them. I was so pleased to see Igor at my property ensuring the work was done properly, and seeing Malik coming out to check on the crew also. I wasn't able to get everybody's names but I remember Vasan and Ferhad helping me out with a water fixture that was problematic. They replaced all the drains and filled all the holes. I got an approval from the city for the back water valve grant. I go to my basement and it no longer smells musty or humid for that fact!! I can actually USE my basement!! By fixing the water main to copper I also have better water pressure coming into the house now and NO LEAD!!! (the city had fixed up to the property line a few years back but owners are responsible from the property line into the house) I have added value to my property :) the 25 year guarantee for the waterproofing follows the house, an excellent selling feature. If I ever purchase another property and need plumbing work I will most definitely call NCDP. I will be using their services in the near future to relocate some water pipes. I have recommended them to friends and speak highly of their work. I can tell you their work quality is only surpassed by their manners and courteous way. I am extremely happy that I used NCDP. Don't take my word for it - use them and see for yourself, I'm sure you'll be pleased with their services. I've kept Malik on my contact list and keep his card on hand, THAT is how impressed I was with the workmanship that was done on my home!! (quoted cost is approximate and is for ALL services I had done; waterproofing perimeter of home, drain replacement, back water valve, lead pipe removal)
