New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1261)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Sep 2010

    Replace toilet and gasket

    I recently discovered Homestars.com and am now writing about a situation that took place in Jan. 2009. Late one January evening, I received a call from the police informing me that an elderly friend was found unconscious in his condo and was admitted into Etobicoke General Hospital. The police had entered into the unit because the owner living in the unit below had been complaining about this leak coming from his ceiling and had been unable to contact the elderly man who lived above. The toilet was the source of the leak. I remained at the hospital all night with the elderly friend until 9 am where I then travelled immediately to the condo building to have the toilet fixed. However, the property manager refused access into the unit since I did not have the Power of Attorney on me. I was told to come back another day to get the key. The next morning, I received an angry call from the Property Manager demanding I get the toilet repaired because it was leaking into the unit below. I called New Canadian Drain & Plumbing, explained the situation and informed them that it would take 2 hours to get to the site since I would be traveling by TTC from downtown, that I did not have a key and would have to get it from the superintendent once I arrived on site. I arrived 1.5 hours after I made the call to the plumbing company. However, the plumber (Tony) had been waiting for me for some time and was annoyed that I had kept him waiting. I told him how I had informed the receptionist that it would take me 2 hours to reach the condo building since I was traveling by TTC from downtown. He became further annoyed because I had to contact the superintendent to get the key. It was another 10 minutes before we could enter the unit. When he entered the unit and saw the state the bathroom was in (it smelled horribly, there were toilet rolls on the floor), he became angry, announced he was leaving and stormed out. He was prepared to leave me high and dry even though I explained the situation. He only agreed to stay and replace the toilet and gasket if I agreed to pay $1,100 (total: $1,155 including GST). I suspect a job like this probably costs $300- $400. At that time, I was in a desperate situation. I couldn’t find a phone book in the condo unit so I wouldn’t be able to find anyone else, it was an emergency situation so I didn’t have time to get estimates, I didn’t know anyone in the building whom I could turn to, the superintendent barely spoke English and was of no help, it was in the middle of January (2-3 feet of snow and around -20°C), I didn’t know my way around Etobicoke, and had no car. The Property Manager had demanded I get the toilet repaired immediately because it had been leaking into the unit below for days. Furthermore, I had to travel to the hospital to speak to the doctor about the elderly friend’s condition. He later died at the hospital. The plumber knew I was in desperate situation and decided to exploit it to his advantage. He was prepared to walk unless I agreed to pay him $1,100 for replacing a toilet and gasket. Due to my desperate situation, I agreed to this amount even though I knew he was exploiting the situation I was in. Once I agreed to pay the outrageous amount, his demeanor changed. He became extremely congenial and pleasant. To add insult to injury, my credit card was billed TWICE for this job. When I called to complain, I was told they had to investigate. They did eventually reverse the second charge of $1,155 but because the charge were reversed after the billing statement cycle, the credit card company expected me to pay the full $2,310 since the credit of $1,155 would not show up until the next statement date. At the time I did not know this and only found out when I was charged interest because I had not paid the full $2,310. I had just paid $1,155. Luckily, my credit card company reversed the interest charges. This was the first time I had used New Canadian Drain and Plumbing and it will be the LAST time. I find the behaviour of the plumber in this company’s employ to be highly unethical, opportunistic, exploitive, totally void of compassion and empathy. I would NEVER recommend this company to anyone especially, if they ever find themselves in a similar situation. Price: $1,100 (with GST: $1,155)

    Answer from pro:

    Hi F.E, First and foremost, we would like to send our condolences to your friend who passed away. Secondly, we understand that it was a rough period for you but it is not reasonable for you to blame New Canadian Drain & Plumbing for all of the misfortunes that took place during that time. You cannot hold us accountable for your stress, or your friend’s death nor for the horrendous conditions that he was living in. As his power of attorney, it was your responsibility to ensure that he was living in proper conditions and that everything was working fine in his unit. When you called New Canadian Drain & Plumbing, our technician understood the length of time that it was going to take you to get to the site. He waited patiently until you arrived (as he consistently does with other customers) and escorted him into the unit. When he arrived in the unit, the condition that the bathroom was in was inhumane! There was human waste all over the floor along with dozens and dozens of dirty toilet rolls scattered throughout the bathroom. My technician informed you that you would need to find a company to clean up the waste before he could begin repairs on the toilet and gasket. You stated that you did not want to find anyone to do the clean up and that you wanted my technician to resolve the entire matter: Clean up the human waste, toilet rolls, etc and do the repairs that were necessary. My technician kindly agreed to resolve the matter and he examined everything that needed to be done. He informed you that it would cost $1100+GST FOR HIM TO CLEAN UP THE HUMAN WASTE AND MESS THAT WAS ALL OVER THE FLOOR, AND TO SUPPLY AND INSTALL A NEW TOILET FOR YOU. You agreed to this price and so my technician, who sympathized with your situation, proceeded with the work. He did not force you to agree with anything. Again, as mentioned, you cannot blame our company because you did not want to find another company for another quote. You could have called Toronto 411 from your cell phone to access the directory if you did not have a phone book and you could have spoken with another company and explained your situation on the phone so that they could give you a ball-park price over the phone. You had many options but you, free-willingly, decided to go with OUR company and our technician delivered the services that he agreed to and did an efficient job. He cleaned up the waste and mess, even though we are not a cleaning company, and he supplied and installed a new toilet for you New Canadian Drain & Plumbing was there to assist you in resolving this situation and in return, you are trying to defame our reputation and blame us for events that occurred in your life that was unrelated to us. You simply called on us to resolve a problem and that is exactly what we delivered. It is very unfair but we understand that there will be rare times when we go the extra mile to help others and it goes unappreciated but it will not discourage us from continuing to do our best to meet our customer’s needs.

    Reply created 29 Oct 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2010

    Camera Inspection

    I have used the services of New Canadian Drain and Plumbing over and over again for all of my plumbing needs and I have always been, and still am, very satisfied. The plumbers always come on time and fix the problem and they always go above and beyond my expectations. I will continue to use this amazing company and I am confident that they will always get the job done right. Thank you NCDP

    Answer from pro:

    Hi Kaye,thank you for taking the time out of your busy schedule to post a review and share your experience. We appreciate the feedback and are very pleased to know that you are satisfied with our services. Please keep in mind that, like always, we will continue to be here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again, take care.

    Reply created 29 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2010

    Toilet Problems....Again

    I was having some plumbing problems with my toilet again and so I decided to call NCDP. They were very informative and told me that they could have a plumber come to my home to give me a free estimate. The plumber came on time, was very professional and gave me a VERY affordable and reasonable price. I am very satisfied with this company and will continue to use them for all of my plumbing needs.

    Answer from pro:

    Hi Andrew, we would like to thank you for taking the time to share your experience and feedback. We are very pleased to know that you are satisfied with our services. Please keep in mind that we are here to assist you with any future work or inquiry that you may require. Once again, thank you for choosing New Canadian Drain and Plumbing as your #1 service provider and we look forward to working with you again. Until next time, take care.

    Reply created 27 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2010

    Cleaned root intrusion and replaced sewer line

    While I was out-of-town, my daughter luckily found New Canadian Plumbing to look after the upsetting problem with a blockage in the sewer line. The next door neighbour had had the same problem the previous year so her suspicions were confirmed. Steve went about the task promptly and efficiently. We appreciated his knowledge and expertise. Later Anna in the office was kind and helpful. We know who to call for plumbing problems now, for sure! M. Adamson.

    Answer from pro:

    Hi Mrs. Adamson,first and foremost, we would truly like to thank you for taking the time to share your experience. We are very proud to know that you are satisfied with our workmanship and customer service, from start to finish. Please keep in mind that we are here to assist you, 24/7, with any future work or inquiry that you might have. Once again, thank you, Mrs.Adamson, for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to working with you again. Until next time, take care.

    Reply created 10 Sep 2010
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 30 Aug 2010

    plumbing

    Whether it's a big job or small job, they always come at the scheduled hour and their work is efficient and friendly. The only negative is the office person answering the phone could be friendlier and sound less indifferent.

    Answer from pro:

    Hi Charles, first and foremost, we would like to thank you for taking the time to post your review and we are pleased to know that you are satisfied with our efficient workmanship. Secondly, we do sincerely apologize for the customer service that you received from our office staff. We would like you to know that it is not a common occurrence as our office staff regularly demonstrate great empathy towards the needs of our valuable customers. We anticipate that this kind of customer service experience will remain scarce and we hope that you will continue to rely on New Canadian Drain & Plumbing for all of your future plumbing/drain needs. Thank you Charles and until next time, take care.

    Reply created 2 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2010

    window well instalation

    They did a wonderful job and were on time. The only problem I had was they used a hole in our screen door to put an electrical plug through to our kitchen.

    Answer from pro:

    Hi Mrs.Campbell, thank you for taking the time to share your experience with others. We are pleased to know that you are satisfied with our services. Please keep in mind that you can always rely on our team for all your plumbing and drain needs. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Take care.

    Reply created 26 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2010

    toilet problem

    My toilet was not working properly for a while and I needed to have it fixed but with my busy work schedule, I kept putting it off because I did not want to take time off work. I finally decided to get it fixed and so I called around to different plumbing companies. Out of the 3 companies that I called, New Canadian Drain & Plumbing was the only one that offered to send me a plumber at my convenience, which was at night. The plumber came, was very polite and did an amazing job at no extra cost, and left me a company fridge magnet which will come in handy the next time I need a plumber. Keep up the great work guys.

    Answer from pro:

    Hi Sally, thank you for taking the time to post your review and for sharing your experience with others. We are very pleased to know that you are satisfied with our workmanship and our 24 hour emergency service. Please refer to our company fridge magnet, that you have, for any future work or inquiry that you might require. Once again, thank you Sally for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Take care.

    Reply created 18 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2010

    fix sump pump

    Our sump pump wasnt working. Rick came at 8 in the evening spent about 2 hours investigating the problem tried different solutions. Was professional, courteous and kept the basement clean. Brought his supervisor next day to identify problem and replaced pump. Very satisfied.

    Answer from pro:

    Hi David, First and foremost, we would like to thank you for taking the time to share your experience with others. We are extremely pleased to know that you are satisfied with our workmanship and customer service. Rick, as well as all of our technicians, are dedicated to resolving all of our customer's plumbing issues and ensuring that they recieve the best service possible. Please continue to rely on our team for all your plumbing or drain needs, we are here to assist you 24/7. Once again, thank you David for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again, take care.

    Reply created 18 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Aug 2010

    Kitchen sink

    My kitchen sink started draining very slowly so I knew that I needed to get a plumber in to fix the problem. I called New Canadian Drain and Plumbing and they sent a plumber to my house who was very professional and knowledgeable. He quickly cleared my sink drain and cleaned up the work area. I am very satisfied with the service that I received and I would highly recommend this company to all my family and friends.Thanks New Canadian!

    Answer from pro:

    Hi Jan, thank you for your positive feedback. We highly appreciate the time you have taken to share your experience with others. We, here at New Canadian Drain & Plumbing, aim for customer satisfaction and it is always rewarding when our customers are pleased with our services, from start to finish. Please keep in mind that we are here to assist you with any future work that you may require. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time, take care.

    Reply created 13 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2010

    Clogged Toilet

    Over the weekend, my young son who is learning to potty train, flushed a whole bunch of toilet paper down the toilet which clogged it. As we only have one toilet in the house, I needed someone to come over right away. I remembered that I had recently received a New Canadian Drain and Plumbing Ltd postcard in the mail and so I gave them a call. Within 20 minutes, someone was at my home fixing my toilet. Their service was fast and reliable and I would definitely use them again for all my plumbing needs.

    Answer from pro:

    Hi Robert, thank you for sharing your positive experience with others. We are very proud to know that you are satisfied with our services including our quick response time and that we were able to resolve your plumbing issue. Please feel free to utilize our services again if the need arises. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to working with you again, take care.

    Reply created 12 Aug 2010
Get in touch