New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2009

    Snake Drain

    Approximately a month ago my Daughter had an overflow from her toilet, it was backed up and it was a mess. We tried clearing the toilet ourselves but it wouldn't move. We needed professionals to come in and do the job, so we called New Canadian Drain & Plumbing and they showed up promptly. The plumber Jocelyn knew exactly what to do and he suggested the best cost efficient approach to the problem would be snaking, and we agreed. With in minutes the toilet was off and the drain was being snaked. I can haply say. The main drain has been clear ever since, thanks for a good clean efficient job!

    Answer from pro:

    Thank you for taking the time to post your review. We are pleased to know that you are satisfied with our services. It was a pleasure to work with you and we look forward to providing you with our services again in the future. Take care

    Reply created 20 Oct 2009
  • Review from Frank Gruszewski
    Rating: 5 out of 5
    Review left on 8 Oct 2009

    Main sewer line blockage/re-lining

    When our floor drain backed up sewage a few days before Thanksgiving, with a new baby in the house, we were not happy. They came out and tried to unblock the drains from the inside, but it turned out that exterior excavation was needed (a city tree had roots in our drain) and the trap was plugged up. I don't know how it worked up until that day! They did everything - called the city works dept, got the permits and inspector to come out as needed, helped us with the city's paperwork to get a grant for a portion of the cost. I felt confident in their work.

    Answer from pro:

    First and foremost, we would like to congratulate you on your new bundle of joy. We thank you for taking the time to post your comments and we are very pleased to know that we were able to help you resolve your drain problem. We wish you and your family a very Happy Thanksgiving.

    Reply created 9 Oct 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2009

    Problems with pipes

    The contractor showed up on time (and how rare is that?) and went right to work. He was able to replace our bathtub's plumbing in under two hours, and had all the parts he needed in the van. Secondary item was cutting/capping some orphaned pipes in our back room. Also handled quickly and with minimal impact. Highly recommended! Joseph

    Answer from pro:

    Thank you Joseph for taking the time to share your positive experience. We are glad that you are very satisfied with our services and we look forward to working with you again in the future

    Reply created 7 Oct 2009
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 Sep 2009

    Basement Waterproofing

    We hired New Canadian to increase pipe width to improve water pressure. They came on time and got the job done quickly. Two days later, we had heavy rain and the basement flooded. We called New Canadian back and they recommended water proofing the external back wall to solve the problem. Now, one year later, our basement has not had any problems with water seeping in through the walls.

    Answer from pro:

    Thank you for your review. We are pleased to hear that you are satisfied with our services and we are here to assist you with any other future work or inquiries that you may have.

    Reply created 7 Oct 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2009

    plumbing service, basement wall waterproofing

    One beautiful autumn morning, just after the first snow started to melt, we discovered our newly purchased home to be terribly leaking in the basement area. The problem was an external leakage caused by poorly insulated basement wall. We called New Canadian Drain and Plumbing Ltd. (the company we heard about from our friends).The response was immediate, they arrived within an hour. The problem was solved in two days. The team was very professional, experienced and friendly. We were especially impressed with the cleanup after the job - you wouldn't be able to tell the difference between the work area and the rest of the lawn. We would definitely recommend this company to everybody who wants their plumbing problems to be fixed quickly, professionally and for the reasonable price.

    Answer from pro:

    We are happy to hear that you were satisfied with our service, and would like to thank you for your comments. We hope that we can be of service to you or your friends and family in the future and wish you all the best.

    Reply created 7 Oct 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2009

    basement waterproofing

    Igor and his crew were extremely professional. They did the job promptly (sooner than expected) and they were extremely thorough and did a wonderful job. They also cleaned up after each day and finished the job quickly even working late into the night. We are so happy we hired New Canadian Plumbing for the job and would definately use them again and recommend them to others.

    Answer from pro:

    Thank you for your business. It is nice to hear that you are satified with the work accomplished.

    Reply created 8 Oct 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2009

    check valve intalletion

    check valve We got city sewer backup on Aug. 4, 2009 in our basement. The same day we called technician from New Canadian Drain. The technician came immediately with the camera and told us that we got city sewer coming in to our basement. It was raining so much, that city sewer was not kipping up with the job. The same nice technician suggested installing check valve outside. The check valve would be closing, in cause if the city sewer would be coming again to our house. (In cause it will be raining a lot again…) 4 days later right before the second heavy rain in Toronto we had our check valve installed. And the day later the owner of New Canadian Drain and Plumbing called us and ask if we had any problems after the rain. That’s what I call nice customer service! Beside that, technician redirected our sub pumps to pump the water outside. Before it was pumping the water to the city sewer – one of the reasons why we got sewer backup. All that work was done in one day and at a reasonable price. And on top of that we have 25 YARS WARANTY ON ALL REPLACEMEN! It’s good to have for resale value too :o) Also, our interlocking stone was put buck after the check valve was installed. THANK YOU NEW CANADIAN DRAIN & PLUMBING! GOOD JOB! We will definitely recomend to all our friends :o)

    Answer from pro:

    :) Thank you for your review. New Canadian Drain and Plumbing is proud to know that the service provided is gauranted.

    Reply created 8 Oct 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2009

    drain unclogging

    I had my kitchen sink drain clogged, could not do anything about it even after putting couple of bottles of drain opener down. Didn't help a lot. After couple of days it was all the same again. Water was going down slow and it was really getting me. Finally I was angry enough , took YP, opened plumbing section and saw a big colorful ad with the baby boy who was born to be a plumber. I liked the idea a lot and decided to call, never felt sorry about it. They sent me a technician at a set time, he put the snake down the drain and in half an hour the water was draining properly as if my sink and pipes were brand new. The technician was very neat, no mess at all. He also gave me some tips of how to prevent clogging in future. I was very pleased with the service I was given and recommend you to call this company, don't hesitate.

    Answer from pro:

    As always, we are committed to providing excellent quality and customer service and we are very pleased to hear about your positive experience with our company. We thank you and are glad to be of service to you.

    Reply created 8 Oct 2009
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 26 Aug 2009

    Cleared clogged bath tub, fixed leaking in tub drainage

    Hired New Canadian Drainage to fix a clogged bath tub. I already had the section of the ceiling removed to expose the pipe. Anyways, the guy came over and cut the pipe in three spots and removed the obstruction. When he mended the pipe he used the proper copper couplings on two of the cuts. However, since he ran out of copper couplings he used a rubber coupling with clamps on the third cut. This in my mind is not very professional. If I'm paying $500 I want him to do the job properly. To add to the frustration he asked me to go to home depot and get the coupling for him since he didn't have it. Anyways, he did complete the job. I would have been fine with the work had he not complained so much. I realize I'm not going to get the same level of customer service from a plumbing company that I'm going to get from a bank but this was ridiculous. He spent a good 5 minutes complaining and cursing under his breath when I asked him to replace the coupling.
  • Review from lisa
    Rating: 5 out of 5
    Review left on 7 Aug 2009

    installation of new toilet

    I'm trying to renovate my bathroom but ran into some problems. Called Canadian Drain and Plumbing and they came the same day. Khem was very good. Answered my questions. He was very neat and cleaned up after. I am very pleased with the service.

    Answer from pro:

    Thank you for taking the time to share your experience with all. It is a pleasure to know that our technician was able to assist you and we look forward to providing you with any future work that you may require.

    Reply created 8 Oct 2009
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