New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1256)

  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 3 out of 5
    Review left on 20 May 2022

    Kitchen faucet replace and repair

    The company itself was great with great customer service but I thought it was pricey to change the supplied kitchen faucet, a three piece down pipe (that he told my senior mother was broken ) and do a 25 foot snaking .

    Answer from pro:

    Thank you for your feedback. We do our best to provide the best customer service possible to all of our customers. New Canadian Drain and Plumbing

    Reply created 24 May 2022
  • Review from Glen
    Rating: 2 out of 5
    Review left on 19 May 2022

    Didn't honour verbal quote! :-(

    Needed to fix an outside garden faucet and its pipe. Verbally quoted "$175" before start of job. After job he said it was "$750". The guy they sent has no honour! He did a decent job but there was no need to resort to sleazy practice of not honouring verbal quote. Part of it is my fault for just trusting the guy. Sad that you can't just trust a guys word. :-(

    Answer from pro:

    Our technician was at your home for 2 hours during the visit, not including travel time, which would have been 1 hour for the approx. 45 km drive one way. He replaced the piping as well as the outdoor faucet. He provided you with upfront pricing of $750 for the work. You must be confusing us with another company because the technician speaks clear and proper English and the amount you say he verbally quoted you for the work that was completed does not exist in the company’s price book, which all of our technicians follow.

    Reply created 27 May 2022
  • Review from Marie
    Rating: 1 out of 5
    Review left on 18 May 2022

    Terrible customer service

    I had water leaking from my laundry faucet/sink. I couldnt see where water was coming from but suspected the faucet since it was old. I purchased a standard laundry faucet from a hardware store prior to the plumber arriving. I was quoted a price of $360+ tax to fix the problem regardless of the cause. I agreed and he proceeded to replace the faucet. He then told me that he didnt have the right size bolt on the truck. He suggested that I go out to purchase the required bolt while he waited or he could go but would have to charge me an additional $100. I told him I was not going to leave him alone in my house. I was also not going to pay an additional $100 because he didnt have a bolt which should be standard. He then gave me the option to purchase a faucet that he had on the truck for $400. I told him that was crazy as I paid $60 at the hardware store. When I told him I would have to call another plumber he left to go get a bolt. When he was done replacing the faucet he ran the water to show me it was no longer leaking. He informed me that there is no warranty on the work. If its not leaking when he leaves, hes done and takes no responsibility should it start to leak after he leaves. When I went to clean up afterwards, I had to get under the sink where I noticed a piece of foil wrapped around one of the hoses. I called the office to ask why they would leave foil around a hose which is presumably covering a hole/leak. I was simply told that the plumber didnt put it there. I agreed that the previous homeowner may have put there. Its behind the laundry sink so its not visible. However, if a plumber is investigating the source of a water leak and sees foil around a hose, I think he should be checking it. I dont feel he did his due diligence. The office said they would call me back and never did. I have used this plumbing company on various occasions and never had any issues. After this experience, I will never use them again. Terrible customer service.

    Answer from pro:

    Our technician responded to your initial contact to install a laundry faucet you had purchased. He provided you an upfront pricing for the installation of your faucet. Once you agreed, he went ahead with the work. He noticed a part needed for the installation was missing. Our technician gave you two options to get the piece to which you had refused to source out the part yourself and refused to pay the additional $100 to source the piece, which is not our responsibility when it is missing from the item the customer purchases. In good faith, our technician went searching for 1 hour to purchase the piece for you without charging you for it at the end, which considering the elevated gas prices, was beyond the initial upfront quote provided for the service you requested. Our technicians enter the customer’s home to complete the tasks that were requested of them, which in your case was a faucet installation. They will not go searching through the customer’s home for every issue without the customer’s request and permission. Our technician performed the task you requested to be completed and insured the faucet was functioning properly before he left. We are sorry you feel the way you do.

    Reply created 25 May 2022
  • Review from Raafat Ali Hussein
    Rating: 5 out of 5
    Review left on 13 May 2022

    Hose faucet and valve pipe

    Majid was exceptional with fixing the problem. He took his time, was friendly and was informing me in detail about the problem and how to fix and maintain it. There is no leak and that was also ensured Thanks again

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with efficient workmanship and dedication. We look forward to working with you again. New Canadian Drain and Plumbing.

    Reply created 16 May 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 May 2022

    Very helpfull, efficient and good with dogs.

    We had a leaky faucet that needed to be replaced. Majid was great, and on time. He even took me to the hardware store to get a replacement part, and had treats for our dogs. Friendly and got the job done efficiently.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Majid's efficient workmanship and dedication. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us.

    Reply created 3 May 2022
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 2 May 2022

    Toilet repair

    Majid was super friendly and honest. He diagnosed the problem and fixed it. I would recommend them.

    Answer from pro:

    We are pleased to hear that you were satisfied with Majid's efficient workmanship and dedication. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us.

    Reply created 3 May 2022
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 28 Apr 2022

    Emergency drain work

    Our basement flooded and we required some emergency repairs to our drains. Mark and the team quickly diagnosed the problem and put together a comprehensive plan. It was a tough job , through cold and wet weather but they never wavered. They worked until the job was completed to our satisfaction. We highly recommend New Canadian Drain and Plumbing Ltd. .

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Mark and the team's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us

    Reply created 29 Apr 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Apr 2022

    Solid Work

    Helped me out with issues with my water lines, responded quickly and efficiently albeit a bit pricy

    Answer from pro:

    Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Amy and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

    Reply created 28 Apr 2022
  • Review from Rishi Puran
    Rating: 5 out of 5
    Review left on 13 Apr 2022

    Drain back up

    Prompt and courteous service. Majid and Amir did a great job clearing the back up.

    Answer from pro:

    We are happy to hear that Majid and Amir lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime. New Canadian Drain and Plumbing

    Reply created 14 Apr 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Apr 2022

    Burst pipe in backyard

    Arrived on time and did a good quality work. Was a bit pricy but overall satisfied.

    Answer from pro:

    Thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the near future.

    Reply created 13 Apr 2022
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